Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have a Playbase set up (wifi, living room) and an AMP (wifi, basement) powering two ceiling speakers in the living room. Whenever i set up the AMP to be surround sound speakers of the playbase everything seems to be connecting properly but no sound is being played from the ceiling speakers. I notice that the AMP is no longer connected to the wifi when it is set up as surround sound speakers. Diagnostic Number: 803721337
I submitted diagnostic report 1875321058.I have a Nest wifi mesh system, one router hardwired to the modem, an IP switch to which I have two additional Nest Wifi points hardwired and one additional wireless Nest WiFi extender. I have a gen 1 playbar wired to my main router through the IP switch, and the rest is all connected through the SonosNet via that product (Sub, Sub, Arc, Beam, Move).I've had this system (all but the Port) hooked up for over a year and I've never had any connection issues, song drops, product drops, etc. I just recently bought the Port to hook through an old receiver and speakers I inherited.Every time I try to play music through the Port the product just stops like 30 seconds in and disappears from my system and does a reset. I've tried connecting it directly to one of the downstream routers, changing the compression, and changing to channel 11.I still continue to have absolutely zero issues on any of my other products, and I'm feeling lost.
Until very recently, I had no problems with the sound from my Beam. Then starting a week ago, I couldn’t change the sound volume, or mute the sound. (The on-screen sound volume bar showed volume increasing or decreasing, but no actual sound volume change occurred.) Today, the on-screen sound volume indicator shows that the sound is muted, and I cannot unmute, or increase volume. I can get sound from the TV speakers, and the on-screen sound volume indicator works. I tried (1) cycling the Beam off and on, and (2) switching the TV sound output between TV and Beam.Any suggestions?
My sonos system is dropping out while playing both Spotify and Tidal. It sometimes comes back to the same track, other times skips to the next track and other times jutters then completly dies. I have tried resetting routers, hard wiring one in to my ethernet but nothing seems to resolve. My diagnostic number is 888534667
I have 2 Sonos 1 speakers, one upstairs and one downstairs - had about a month or so. I’ve been playing music using Airplay on both speakers, when suddenly music cuts out and then random music starts playing. It appears to be from a Pandora account, but no songs or stations that seem to be on my account. Nobody in the house has told Alexa to play anything- it just happens automatically. It keeps happening now over and over after a few songs play. I re-authorized my Pandora account, but it happened again. I don’t understand how the speakers can just start playing something else without my interaction - even if it were my Pandora music. There’s been no internet service disruption today, although there was a couple days ago. But nothing happened on that day.
Have been using the arc on my sony TV for a year. All of a sudden it won’t let TV sound come through. The TV says it’s connected to external speaker. When I unplug the hdmi it goes back to TV audio. Then when I plug it back in it goes to external speakers but no audio will come out of arc. I can play music from Sonos app on arc but no tv. When I hit the up and down on my TV remote the arc status light does illuminate. Please help. Diagnostic number 815805473
I have two sonos one speakers grouped together, one downstairs and one upstairs.The one downstairs was dropping out every now & again which was really starting to get on my nerves. I put up with it for a while but eventually enough was enough. I thought you spend all this money for a high end system & it don't work as it should.Luckily my bro in-law is a I.T technology installer & when he visited I asked him to dive deep, alot deeper than i ever dare to go in my settings & set up.He did find that something was not quite right when he ran some tests.We tried a few different things, settings within my wifi router which didn't really make a huge difference. Also resetting the speakers from scratch.Long story short through trial & error we found that the energy smart meter box that tells you what gas & electric your consuming was the culprit. (Too close maybe)We unplugged it & powered the unit off, hey presto the speaker is now stable & working perfectly.My
Yep, this is a common one, but previous threads are locked so looking to connect with a Sonos tech to send a diagnostic report to. I’m using the Mac client and a Play:1 speaker. Over time, the maximum length of a Spotify playlist has dropped for me. I don’t recall how big the working length used to be (maybe 5000 tracks?), but now it seems like I have to have my playlists under around 2000 tracks. E.g., a playlist of 3145 tracks which used to work now gets “Unable to add songs to the queue” when I do “Replace Queue”. A playlist of 1859 tracks does work, however.I have what should be a single 10,000 track Spotify playlist - I understand the max is 6750, so I should be able to split it in two and add each one to the queue, but I’ve previously split it into 4 playlists, and it seems like now I have to do it in 5 parts? Plus add my Amazon music, which would be near impossible one 500-track playlist at a time, so I have a bunch in a Sonos playlist...BTW, I’ve tried to play my large playlist
Diagnostic: 1931005545I have a Deezer playlist (a Deezer Editor one, not a personal one) which has a song that cuts out after 30s every time it gets played. No problems otherwise. How do I get the system to "refresh" this song?Playing the same song on my phone in the Deezer app gets me the whole song, so the source material is good.Thanks
My 2 Symfonisks in my home office on the 2nd floor stops playing regularly. The other Sonos devices are working properly. I'm guessing it's wireless related, but I'm using SonosNet and the Symfonisks are not more than 3 meter away from the Play:1s. Another thing is that it’s also difficult to connect using Airplay to the Symfonisks and when it's connected it will disconnect after a short while.My setup is: Ground floor Living: Playbar (connected to router with ethernet cable) - Sub - 2x One as surround Ground floor Veranda: 2x One (pair) First floor Bedroom: 2x Play:1 (pair) Second floor: 2x Symfonisk (pair)All devices show WM:0Could you please advice what would be the set up?
Hi,I’ve recently gotten a Beam (Gen 2). At first, touch controls were working just fine, but since a couple of days they’ve stopped working.I’ve checked the settings in the app, toggling touch controlls off/on doesn’t do anything.I read through the forum here, and some suggested a factory reset, which I did, but did not help either. I made a diagnostic, 43670915. Is there anyone that can help me with this issue? :D Kind regards
I have four speakers, three are The One (Gen 1) and one is The One (Gen 2). All three Gen 1’s stopped working completely where the Gen 2 works just fine. The Gen 1’s powers on, they just will not connect to WIFI. If I connect it via cat5, it works perfectly. But in the same location it’s been working, nada. When I try to connect my iPhone or iPad to update the network settings, it doesn’t work either. Says I cannot connect to the SONOS network. But the Gen 2 still works. If I try to reconnect or add a new device, the Gen 1’s don’t work either. Any help would be incredible. Thank you.
I have a My Cloud Home setup and have connected it to the Sonos Desktop Controller on my MacBook Pro. Most of the music files read fine and are in the correct order but one folder is completely out of order.Can anyone suggest what might be the issue and how I can fix it? I am attaching a picture of what I see when I go into the album folder. I have other album folders that have files numbered the exact same way and they read absolutely fine. It’s really starting to drive me up the wall.Any advice would be appreciated.
Hi all. Yesterday I unplugged my Bridge from the power strip and when I plugged it back in the system is now not available. I tried a different electrical outlet and still no go. I don’t see any activity lights on the Ethernet ports or on top of the bridge. Is it dead?I’ve also read that a bridge is no longer needed? What is required to do that?Thanks in advance for any help. Ed
Ok, I’ve checked several threads and spent 2-3 days on my issue. Hopefully someone smart out there can help! How about this one: I connected my new AMP to my Orbi Wifi and everything was great. Then when I connected a new Five speaker, that worked well. However, the speakers connected to the AMP no longer have vocals on the music (only background music, which sounds fine). I have troubleshot everything… the speakers, the AMP (Sonos gave up and sent me a new one but the issue persisted), and I even swapped out using my Verizon router and connected straight though the Orbi. Worth noting I also have an Orbi extender. I can see that the Amp is on 2.4G, and the Five is on 5G, and Sonos reps think that could be an issue. But there seems to be no way to correct that. Any suggestions at all are welcome, and I am looking for a holiday miracle!
I had a dock that I was using just to charge my old iPod and I removed it before I switched over to S2. I see that it has now reappeared on in my system on the webpage, not on the app. I cannot remove it and my thought is that this is what may be causing my system’s problems. Can someone please remove it for me? I have unplugged the dock totally and I am using a regular charger cord.
Hi, I went from never having issues with playback reliability to either A) pausing and restarting a few seconds later every few minutes or B) giving an error message (it varies but usually about playback starting elsewhere) and just stopping. This never used to happen, but issues started around the time I upgraded my WiFi to Eero and switched my primary streaming service from Google Play to Spotify.
Good morning I’ve had numerous connectivity issues to my sonos speakers, on my iPhone 11 Pro Max and the app S1. I’ve had to reboot, restart, constantly refresh and still lose connectivity most days. I have a Sonos move and a Sonos gen1 play 5. It’s becoming hugely frustrating as every time I tried to turn the music on by my phone it just loses connectivity and says I need to reconnect my sonos devices. I also recently moved and changed my Internet provider to Plusnet which I had in my old house and didn’t have a problem, so I don’t know if that’s the issue in this new house..?? Please can anybody help. Rob
On the Sonos app, it says it cannot play Pandora because I need to "reauthorize my account". When I click reauthorize, it says I'm not connected to internet -- I am. I have unplugged and reset everything. Sonos app and system have taken all updates and are current. Is there any way to fix this and be able to listen to Pandora again on Sonos? Pandora works fine on my computer and phone. Just not in the Sonos app.
Just got a new Sony tv and Sonos playbar from Costco. Every time I try and sync the tv remote it doesn’t line up properly (ie when tv volume is at zero you and still hear sound from play bar). Other times it is very soft from playbar while tv is at high levels - ie over 50 (of 100) on tv. I was doing this with an Apple TV remote and read in the forums better to factory reset and set up with actual tv remote then use Apple TV after the fact. None of this seemed to resolve the issue. :/ Appreciate any thoughts you have.
Hi!My controller connects to the wifi repeater (live in a large house) and the ability to control the system disappears as the Sonos system is connected to the ”unrepeated” wifi.I have not experienced this problem before, but just recently.Does anyone know a solution to this?
Hi, I have recently upgraded the SONOS app and added Amazon music, after a day the sound on one sonos one speaker (there are 5) is poor, sounding very muffled. I am about to add a Sonos port to the system, but I’d rather clear the sound issue, assuming I can before I add it. I have read other posts about similar issues but very few show a resolution, any advice ?CheersJohn
When it tells me to press the join button one the back of my play one it doesnt work and then it keeps saying it cant find it each time i try to connect it. Ive all ready had it connected 3 times before and now doesnt want to connect at all, ive got 3 other speakers and a boost and their all working fine
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