Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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The app stopped connecting to my Sonos speakers yesterday, don’t think I performed any updates. It just goes to “Not responding” immediately. I tried resetting the app and when I hit “Connect to existing speakers” it again locks up “not responding”.When you reopen the app, if you click on any button, it stops responding.It generates a report to send to Apple which doesn’t make any sense to me.the iOS Phone app and iPod app works just fine on the same network.Any ideas? It’s unfortunate that these Sonos devices continue to have problems, I really like them. But for the price I would think they could perform at least as well as an Echo device which pretty much works seamlessly.
I was listening to music at about 10% of full volume when all of the sudden the music paused mid-song and then a few seconds later out of nowhere came this horrible screechy/scratch noise. The noise was at full volume even though I was listening just moments before and a low volume. It sounded like a demon had possessed my system. I have a a paired set of first gen sonos ones, a single sonos five, and a sonos arc. This happened while listening on the paired ones and sonos five grouped. Diagnostic info sent: 191715886
MacBook Pro with version 11.2.3 (20D91) throws the following error, when I try to update my music library on the Sonos desktop app:Unable to add the shared folder “//<my computer name>/Music” to your Music Library (1001).When I search for solutions online, I find tons of people with the same problem, and no one posting a solution, other than to contact Sonos Support, which, obviously, is not a solution.When Sonos decided to stop allowing customers to play music from their phones, it was a big disappointment, and, to me, a violation of the promise they made as a HARDWARE company.Now they also refuse to allow me to play music from my laptop? Is this by design? Or do Sonos engineers simply not test their software on Macs?
Hi,I have a gen 1 play 5 and gen 1 play 1 in my apartment. Ive noticed that a a couple times when my speakers are grouped, suddenly my play 5 will just stop playing audio, but I hear my play 1 in the other room still going. This has only happened a few times and every time its just the last 10 seconds or so of the song. Then it will start playing the next song like nothing happened. Anyone else have this happen at all? Any potential fix?
I’ve got 2 separate Sonos systems since the S2 app won’t work with my Play 5 and Connect Amp. My new system consists of an Arc, Sub, Amp and 2 in-ceiling Polk Audio speakers. This is the one I’m having issues with When I‘m not using the system, my left rear speaker makes a crackling noise at random times. Approximately every 20 minutes. The sound is quiet, so it is not always noticeable with ambient noise going on, but when the house is quiet it is annoying. Any ideas what this could be and how to stop it?
I started using My Play:3 again after many months of inactivity, but when I plugged it in, I keep getting error message “Product Not Found.“ I rebooted it to factory settings, but keep getting the same error message. I am now very weary after repeating this process several times over an hour. Please help! I am failing horribly
Trying to point the Android Spotify app at my Sonos speakers. The speakers show up but are grayed out. (See screenshot.)I was told some time ago that having a mesh WiFi system was the problem so I switched back to Sonosnet. Availability is still inconsistent.Diagnostics are 487564716. Thanks!
Hi All, I’ve noticed that when I try to go into the Pandora app and cast to Sonos (which previously worked) I now see only my non-Sonos Google Home devices (like minis and hubs) as available to cast to. None of my Sonos rooms/speakers show up. Not sure if somehow setting up Pandora as the default service for Google Home made it override the Sonos casting ability or not. I can play Pandora no problem using the Sonos app, so it’s not like Pandora is disconnected from Sonos. Tried to go into Pandora settings to see if I could re-link it to Sonos, but there’s no mention of other connected services there beyond Alexa. So thinking the connection must come from the Sonos App...which shows the Pandora connection and plays Pandora content fine. Just somehow lost the ability to cast from the Pandora app to Sonos. Any suggestions on how to fix this? Thx!
I am having a barbecue right now, so I cannot ask for online chat support, but I created a diagnostics file right after my Sonos skippedto the next song without me pressing next: 116502632 is the diagnostics number. this happens lately more often. It could be the ZigBee sensors I am using lately but I am uncertain why this happens and what to do about it. I changed the ZigBee channel of the Sonos to 6 to no avail so perhaps it is something else
IT’S IMPOSSIBLE TO SPEAK WITH THE SUPPORT SONOS OR SOMEONE WHO HELP ME, PLEASE I NEED URGENTLY HELPI BOUGHT A SONOS ARC ON NOVEMBER 2020 VIA WEB, ON FEBRUARY OF 2021 SONOS SEND IT TO ME, 3 MONTHS LATER... I ALREADY BOUGHT A SONOS ARC, AND AFTER A DIFFICULT WAY TO CONTACT SONOS SUPPORT I RETURNED THE PRODUCT AS AN EMAIL REQUESTS OF SONOS.I HAVE ANOTHER MAIL CONFIRMING THE MONEY WILL BE BACK IN MY ACCOUNT IN 15 DAYS. AFTER 45 DAYS I STILL DOESNT HAVE NOTICE OF NO ONE AND MY MONEY ITS NOT BACK, I WRITE E-MAILS TO SUPPORT PAGE AND I HAVE NO ANSWER. PLEASE I NEED SOMEONE TO CONTACT IN SPAIN AND SOLVE THE PROBLEM
Been there done that with everything I have read with other people submitting the same issue. Newer top of the line router, speakers are 5 to 20 feet from Mesh router. Still same, cutting in and out randomly. Have power cycled, removed the sub and added back in, have reset router (Power Cycle), always seems to come back. Sometimes will go weeks or days with out the cut in/out. But of course it always happens when you have friends over..lolI’ve read others with direct wiring with Ethernet cable and shutting off wifi to each speaker, and the issue is still there. Diagnostic report# 1676228203
Unable to pair Sonos Move with my device on bluetooth for the first time.I confirmed both are on the same wifi, software is updated, switched off and on the router, disconnected the app and turned on again. The chime and blue light turns on and then pressing again the button turns to blue light flashes. I tried several mobile phones and none can find the Sonos Move so, unable to pair.On wifi mode works well, never had problems.Can anybody help?
Just moved house and we’re having terrible issues with the Sonos system dropping in and out all the time. Key culprits seem to be our original Play:1 devices. Set-up using SonosNet:Play:3 stereo pair - Living Room Beam - Living Room Sonos One Gen2 - Bedroom Sonos One - Kitchen Play:1 - Office Play:1 - HallwayDiagnostic ID: 1517449543
I’ve had my Arc since they came out. Over the last 4-6 weeks with TV - LG OLED B9. on I noticed the sound would stop 1-2x per week. At first I thought it was the station but I’d change the TV sound output to TV and I’d not only hear sound, but after a 2-3 minutes the sound would switch back to the ARC. I’ve since noticed that when this happens, the ARC doesn’t respond to Alexa, is not showing in the app and there are no lights on. It just happened again and after switching the TV output, it switched back after ~5 min. I’ve noticed similar complaints. What’s the remedy?
I have 2x Play 1’s, 2x Play 3’s, 2x Play 5’s, the Sub and Playbar, so I’ve been invested since the beginning. I’ve been in a long process of moving house (over a year) and my Sonos was boxed into storage since then, everything was working swimmingly. I’ve now just got a Play 1, 3 and the bridge from the storage and was trying to set it up. First think that came up was an app update, the logo now says Sonos S1 which I’ve come to realise is the first gen speakers, fine, then it detected my speakers and said they need an update, took a while and then failed and then couldn’t see them, I exited the app came back in and it said they were already updated and then they disappeared, could no longer find any hardware. I decided to blow away my setup on the app and start a fresh, still can’t find any speakers. I read that now you can connect the speakers straight to the network and bypass the bridge, tried that and still nothing. I’ve seen someone selling a boost near by which I may go and try t
We user 7 Sonos play 1s grouped in in the following manner : 2 In the front part of the office; 2 on the center column and 2 at the back side with the last 1 being alone in the corner near the back. There were all working fine until just more than a month ago. Now they randomly just go silent, they don't disconnect from the network and since I managed the network there hasn't been any change in the connected devices. I ran n constant ping to all 7 as well as to internal and external sites like youtube but there wasn't less than 0.002% packet loss. I did restart them all as well as reset and setup the whole system again from the ground up but still the speakers disconnect in a weird manner. What tends to happen is the music will stop then the font set will play then they'll go slightest and then the center speakers will start playing at about a ¼ of the normal volume. I have the same issue occurs even if I change music providers.
Hi have a new WiFi hub and have followed the instructions on the sonos help page to set up via move or through wired into the hub directly and neither has worked. Sonos Move fails at the point it says it’s opened its own WiFi and I need to click on this but nothing is showing up as an option on my WiFi list and then when you try the alternate option to set up via cable into the hub it isn’t finding the device I have plugged in. Any ideas to how to get me back up and running? thanks
Hi everyone,I have two tv setups at home that both produce a strange issue of unreliable sub audio levels. My living room and my master bedroom each have a Sonos Arc, and Sub. Both setups are wired over Ethernet, with wifi disabled (my own obsession of signal reliability), and have been trueplay tuned. Everything works great other than most of the time I don’t hear enough bass, so I go into the room settings and manually increase the sub audio level. Where it gets strange is the sub audio level will at some point in the next day or two reduce back down to a low, and inaudible level. For example, if I increase the sub audio to +10, at some point I’ll notice the bass is low again, go into the settings to check, and the sub audio will be down to -1, -8, or something like that. I have since tried removing Ethernet and enabling wifi to test at the suggestion of Sonos support, issue persists. I will also mention that both rooms get used for both tv audio and music regularly so lots of switc
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