Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi, My connect was recently exchanged for new one due to internal memory fault. It kept disconnecting. I got replacement which worked fine for a week or 2 but now it keeps disappearing from the controller (it is set up as separate room) also after some time the white solid light gets dimmed so that it is barely visible. Power off and on resolves the issue but I'm tired of rebooting connect every couple of hours... Diagnostic code:6886264 Ment "weird" in the title
Half of my devices work on 1 set of iPhones, the other half work on others. On my laptop controller I can't login to the password. I request "send reminder" that when it arrives, I change my password which then will NOT allow me to add the missing zones. This system was awesome. I have 17 zones across 2 houses. If you would have told me I would need passwords for the new controller I would NOT have upgraded. This system is now complete garbage and I will be throwing it in the garbage if you can't put me back to the prior controller. This controller is almost as bad as Donald trump being elected.
I want to use 4 to 6 play3s in a restaurant. This setup has to be reliable and also flexible, so I also bought bought Boost and connect. For the first test I used Boost connected to the internet router and then included the connect and one play 3 in the setup. They are all within one foot of each other. When I use the line in on the connect, the music jumps every 10 seconds or so! I read that maybe the wifi channel of the boost has to be changed manually, but there are only 3 possible channels. Is this the reliable wifi streaming experience that Sonos advertises? Did I just buy a dedicated Sonos router supposed to add more reliability which can't even create a robust wifi network in a dense urban environment? Please help, I really don't want to have to wire all the Play 3s with Lan!
I'm trying to accomplish a very specific goal and have had a really hard time. My parents are hard of hearing with my mother being completely deaf on one side and 40% loss on the other. They both have a difficult time hearing the tv without it blaring. If I buy them a Playbar and a Play1, can they be used together to play the same audio from the TV? I do NOT want Surround sound. I want to be able to have the bar at the tv for my father and others and the Play1 sitting beside my mom where she can hear. Is this possible? I see that you can play the same thing in multiple rooms so I'm assuming so but the website is completely unhelpful. Thanks in advance to anyone that can help!
Fortunately I have a simple setup, a ZonePlayer 100 and two Play:1 speakers. Other than the occasional router or ZonePlayer reboot, everything has been great. The past week or so I've had to reboot (remove power) the ZonePlayer every time I want to use Sonos. Whether I'm using the PC or phone app, the Sonos system can't be found until I reboot the ZonePlayer and then it's fine - until the next time I want to use it. There's been no changes in my network nor have I changed anything with the ZonePlayer or speakers. About when this whole thing started I was prompted to update the Sonos app so that's been done on my PC and every device I use. Today I tried reserving the ZonePlayer IP address in my router and it didn't help. When Sonos can't be "found", I can ping the ZonePlayer. No issues with power outages. Sure is a shame because I was able to get my Echo working with Sonos a while ago and now I have to reboot the ZonePlayer before issuing voice commands to Alexa which total
Had sonos 1 and 3 for couple of months and slowly regretting buying them. Lovely sound when working but very unreliable. Quite often devices whether using iPhone or iPad do not register the sonos 3 location. Shen it does plays for a short while then cuts out and message comes up saying error 1001. Getting beyond frustration now
Hello, I have a setup with a playbar in the living room, with a sub and two play1 all connected to the TV, this works ok. I have an additional play1 in the kitchen that also works ok on it's own. Grouping the living room and the kitchen works of I set it to some radio for example. However, when I try to group them and send the TV sound to the group the play1 does not play anything. Any ideas what could be wrong? Thank you.
I'm looking for set up advice to enable me to play content from all my hifi components. My current set up is:- Turntable to Pre-amp IN ; Pre-amp OUT to Connect IN Connect OUT to Amplifier Aux1 IN This allows me to stream music to all Sonos speakers around the house as well as my hifi speakers as well as output from the turntable. However, I can't seem to play content from my CD Player or Tuner to my Sonos speakers unless without uncoupling and switching cables to the Connect IN. Is there a way I can achieve this without having to continually switch cables around?
Did update last night. Everything was fine. Put music on today and there is distortion coming from one of my connects. Thought it was bad amp. But after some rewiring and wire changes I've found it is definitely coming from connect. Digital coax out and analong out both have distortion.
I reset my Pandora password for my iPhone and now it does not match what I set up for a password on my Sonos controller. Note: I do not use my iPhone/app as a Sonos controller for my home system. I use the Sonos controller. How can I reset my Pandora password on my controller to match the one i used for my iPhone? I went into Settings on my controller but find no reference to Pandora.
Hi. My Soundbar starts making a scratching when i recieve DD 5.1 sound. Dosent seems to scratch (or make drop out on stereo) or play music. The "funny" thing is that it ONLY happens when ethernet cord is plugged in the Soundbar. As soon as i remove ethernet cord from the soundbar it stops scratching and the sound is fine. But if i remove the ethernet cord, half my SONOS players disapear. There is also a SONOS BOOST connected to the SONOS system in another room (fairly far away). Anyone have a clue why a connected ethernet cord are causing scratching sound when plugged in?. Only resent changing in my system is adding 3 more play:1. (and did the updates) Regards Brian.
Hi, I got my PLAY:1 last month and thought the sound was absolutely fantastic, but I've noticed since I ran the update last week, I've noticed a slight change in the sound, whereby the right side of the speaker seems much more pronounced than the left, it's most obvious when instrumentation is produced to go between 2 ears/speakers, I don't know the correct term for it, but if listening to headphones when certain instruments play in the right more so than the left. On my PLAY:1 it seems only the right side is pronounced, and I don't pick up on production flourishes that I would when listening to headphones, bits are missing, it just doesn't sound as pleasant as before I thought it was an issue with the trueplay tuning but even when that is turned off, I test it on certain songs, and again, the same issue. Has anyone else encountered this? :)
I get the error when I connect to the Audiophile Baroque station. The strange thing is that I've been listening to that station for months without any problems. Also, sometimes I can listen to the station for several minutes or more without problems. I submitted the diagnostics to Sonos. My confirmation number is: 3450345. Can you help? Thanks.
Hi, I use my Playbar (and connected Sub, and Play 1s) for my TV (Panasonic 65DX902B) but occasionally I play music on the system from my iPhone 6s using the Sonos App. Every now and again (probably 1 time in 10) after switching the TV off the system will start playing the music I last played... even if that music was weeks ago and even if the iPhone isn't at home and therefore not on the same network. It starts usually about 10 mins after turning the TV off. I can stop it from the iOS App, by selecting "TV" or I can stop it playing by clicking the Play/Pause button. The weird thing is it's not consistent, so if I had to press a button every time I turned the TV off, that would be a pain, but because it's not consistent, I never do anything... I switch the TV off, go to bed, then get woken up by whatever I last played 10 mins later (I go to sleep quickly! :) ) Can anyone help please? :)
Purchased 2 Play:5 units and will have them with a playbar for Christmas, but one of the play:5's is not sounding right it seems to rattle whenever a tune with deeper base sounds is played. It is obviously something wrong with it because the other Play:5 makes no such sounds and they are set up in a stereo pair at the moment, the playbar has not been added to the system yet. I was wondering what the best way to handle this obvious warranty issue would be? Thanks for any help you may be able to give us. JB
I have 2 play1 speakers and a bridge. I just recently connected the second Play1 speaker but it will not emit any audio? I had no issues connecting the new play1 as it shows on my Iphone controller that it is connected and playing, just no sound? Should I submit a diagnostic?
I just purchased the play 5 a day ago. I love the sound, setup was easy. I'm having an issue with the touchpad buttons on the unit. Works fine for a bit, then after a certain time all three buttons stop responding to touch completely. Have to unplug unit then works again for a little while then stops responding. Anyone heard about this?
Hi, I have 4 x Play 1's around house and a Connect. The House is quite old with thick brick walls so not great for any sort of signal, i have a wifi booster too.. When i set-up the Sonos network some rooms struggled to see some speakers - they connected then vanished. I bought a Boost which has sort of resolved the issue, but even so the signal drops out occasionally and all the music stops. Can i move the Boost to a WIFI booster position and connect it there or should i be connected to the primary router. ?? Any other tips i'm missing. Cheers. David
I am attempting to re-set up my SONOS using my iPhone, as the set up with the computer is not working at all. In general, app is slow and not responsive, but better then the computer interface. No external audio (Amazon Prime Now, Apple Music, Pandora) sources work despite showing play lists. Songs saved locally on the phone can start playing but then stop. When trying to play songs it will say “unable to play selected song” or give me an error code 1002 and 1001. When trying to run Tuneplay on the phone, get a note that says “check your internet connection” WiFi is just fine. I have tried updating the app, as well as deleting and re-installing. I have also power cycled all of the SONOS components as well as my Apple devices. Any guidance to get this up and running before the holidays? Components SONOS BRIDGE SONOS PLAY:5 GEN 1 SONOS PLAY:5 GEN 1
Diagnostic 6824737. I have two PLAY:1s (Kitchen and Family Room) and one PLAY:3 (Living Room), all of which are grouped together. Over time as content is streamed, the PLAY:3 gradually becomes out of sync with the two PLAY:1s, getting further behind as time goes on (the two PLAY:1s stay in sync with each other). If I ungroup/regroup, the PLAY:3 is initially back in sync with the others in the group; however, it gradually goes back out of sync over time.
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