Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have a relatively simple setup, Connect:Amp, Connect and play 1 Both connects are wired through Netgear GS108T's with STP enabled on all ports When I play the play 1 one of the connects stops if I stop the play 1 the connect comes back on Can someone suggest a set of fault finding steps Many thanks
I have my Sonos integrated with my Home Assistant system and can play single tracks and radio stations, but I can't figure out what Uri I shall use for Spotify albums or play lists? Does anyone know? If I look under http://#.#.#.#:1400/status/perf I can't see any real Uri's for albums or play lists, just single tracks and radio stations.
Good day. I was hoping someone might be able to provide a solution for a problem I just encountered following the 7.0 update. My main TV is connected to a Playbar, Sub, and 2x Play: 3. I have 2x Play: 1 units, and 5x Play: 5 units (previous generation) in rooms throughout the house. I almost always have all rooms grouped to the same audio source. Following the 7.0 update yesterday, I started experiencing the audio dropping intermittently when the TV is the audio source. When playing music to all grouped speakers, there is no sound loss at all. After trouble shooting it to the best of my ability, I noticed the audio loss only occurs when all of my rooms are grouped AND the source is the TV. Music plays fine when all rooms are grouped, and the TV has no issues when limited to my "Living room" group. As soon as I try to add the other rooms when the TV is the source, the issue resurfaces. The short term solution is for me to un-group my speakers when watching TV, but I have enjoy
I setup the playbar and sub today, everything was working perfectly. I unplugged the playbar to hang my tv on the wall, and when I plugged everything back in, the tv sound no longer works. I can still play music, the optical cable is still lit, and have tried repeatedly unplugging and resetting each component and even did a factory reset on the playbar and still don't have sound coming in from the tv. On my "about my Sonos system" it shows "audio in: silence". I sent my system diagnostics in and confirmation number is 6844861.
Performed the upgrade to 7.0 To try and play direct from Spotify but it's pretty 'laggy'..seems to be ok if I only want to use one speaker but once I try stream to a group of speakers it either doesn't work at all or starts but none of the controls work so I can't stop, skip, pause, etc. Not experiencing any problems when using the sonos app .. Any suggestions? Wondered if my router is part of the problem (a BT home hub 5).
Hi, I have Spotify running thru my sonos system and all was fine until recently, when it started losing connection to Spotify after playing the first track, skipping to new tracks until it realises no connection is available and stops attempting playback. I have reset the sonos controller, rebooted my router repeatedly, rebooted the speakers repeatedly, and nothing has worked. I ran a diagnostic and the code generated was 6891202. Is there something I'm missing? Thanks, Dave
For several weeks now my Sonos system keeps cutting out. When playing the radio through TuneIn Radio it continually cuts out. Also when playing songs through Napster playlists will switch to the next song half way through. I initially thought this was a Napster issues but this is also occurring with Amazon music service. Any ideas?
Hi, I've had my Play 1 for a month, it's been working fine up until last week, the sound was fantastic. But I find it not as pleasant to listen to as i feel like the speaker plays music more pronounced from the right channel, and the left channel is barely audible. Has anyone encountered this?
Hi we have 3 play 1s and a boost, our speakers keep cutting out and back in. From source to the boost is cat6 cable and going through a gigabit network. Yet we keep getting a bandwidth issue. I have tried using compressed and uncompressed data and it doesn't seem to make a difference. Anyone have any ideas? Diagnostic info - 6889066
Been dealing with this for about a week now. Frustrating issues with trying to play music from my Spotify account. I have a Playbar and two Play 1s as surround in the living room + one CONNECT hooked up to a turntable. Also, One Play 5 in the bedroom. One Play 1 in the kitchen. After we updated the Sonos app, Spotify would not connect/play any music on ANY of the speakers. We have a premium family account for two people. Spotify is authorized and connected to our Sonos account using same email. I reset the modem/router (Arris DG1670A), uninstalled both Sonos and Spotify apps, and reset every speaker. Still nothing. Then today I noticed that Spotify would NOW connect on the Play 1 in the kitchen and the Play 5 in the bedroom but NOT on the playbar setup in the living room. I could however play Spotify in the other rooms and then group the speakers with those in the living room and that would work, but that's hardly a fix. Is anyone else experiencing this? Extremel
We have just bought 2 sonos speakers and a connect unit. Everything is set up/installed etc but cannot seem to get sonos to pick up our iTunes library on our desktop PC. Sonos finds our music & iTunes folders but not the library so we have no music to play. Any help appreciated
I have moved house and my wifi signal isn't connecting with my sonos5. I already have a Sky booster plugged into my BT router. How can I also connect a Sonos booster? Do I need a splitter of some kind for the ethernet cables? I have two sonos 5's do they both need plugging in to the router? I want them in different rooms. The house is very old with thick walls.
hi I am trying to update my Sonos system as i got the message " update your sons before to use it" so I tried to go on the toolbar up on the left under"check for update" but i cannot click on it as it doesn't appear available..so what should i do ? my sonos controller is version 7.
I have noticed recently (in the last year) that some of the songs in my library are missing. The files are on my network share, they were in the library at one point, but they aren't now. I had a look on the diagnostics screen of one of my players and it shows this Kitchen (RINCON_000E58715CDA01400) Track Summary Title MAX 65,000 COUNT 38,004 Store Size 3,604,480 Store Used 2,137,135 Entries Size 262,144 Entries Used 88,381 Conflicts 228,573 It implies there is a lot of free room BUT a lot of conflicts as well. >90 of my tracks are ripped from CD through iTunes so tags, etc, should be ok. What are the conflicts? :? When I update the index i sometimes get an error message. Can't remember which one off hand. Is it worth re-indexing my system rather than just updating?
I've had a playbar for a year, maybe 2. It worked really well until we had a fire and mantelpiece installed in the fireplace underneath the tv and playbar. I now get a really high pitched sound from it all the time when switched on. Is there anything I can do to fix this? The playbar is at same distance it always was below the tv and about 7 inches from mantelpiece. I've submitted diagnostics on 6895893.
All of a sudden the power went on my playbar. I've changed the fuse in the plug. It's not that. The green light on the white box (the ethernet connection)is intermittent - it won't stay stable. Any ideas what I can do? I've had it for about 2 years and this has never happened before.
I upgraded my Sonos app on both my tablet and Mac to version 7. Now i am unable to play any music as i am receiving an error message. I followed the submit a system diagnostic process and submitted a ticket (6892154). I've only had my system for 2 weeks and i hope im not going to keep running into issues. It appears this is a known issue, so any help is greatly appreciated.
I have a very weird issue. I have downloaded a certain song from Apple Music to my iphone. Now I have 3 choices playing this song: 1) Via Apple Music (e.g. via Search) 2) Via My Library within Apple Music 3) Via the "on this phone" sonos menu For the same song options 1) and 3) always work flawlessly, but when choosing 2) the song is not played properly, but it is skipped entirely or just noise is heard as if the file was not encoded correctly. Any idea what might be causing this issue? I have tried changing the channel of my wifi and rebooting/redownloading the song, nothing has worked. The same problem occurs for most of the songs from apple music. My diagnose number is 6812348.
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