Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hello all, i believe that the Sonos show show on the "Devices Available" option in the Spotify app however it does not show the Sonos. I can still use the Sonos app to play Spotify but the options are limited compared to the official Spotify app. any one have any ideas? many thanks many thanks
Good day, Suddenly I find my sonos to be acting a bit odd. Usage of the TuneIn, IHeartRadio & Apple Music services have all shown the similar errors " unable to play, cannot find file". Now recently a few things have changed but since the change all systems were working fine until today. Those changes were - discontinuing my Apple Music subscriptions and picking up a Spotify trial. This would be a great time to add that Spotify on all accounts works superbly. Which begs the question, did this Spotify integration cause these issues. At any rate I'd be happy if anyone may help me with this because I do love my sonos and would be happy to get them back to normal functionality. Best SERG
Hi, I have 3 zones..... A: tv room with sub, soundbar, two Play:3 B: Office - with 2 old Play:5 C: Other room with 1 Play:1 In my office I have a Booster, router etc..... 3 meters away from my booster and 3 meters away from my router I have 2 old Play:5. The oldest of my Play:5 mess up my system. It makes the two paired speakers fall out. If I un pair them it still falls out. When the speaker is paid or not-pairs it can mess up the other speakers - even the surround system etc. There is no pattern - it can play nicely for hours - days or sometimes even weeks - and then suddenly the speaker jams i for the other speakers on the network. I have tried the setup at two friends houses with other Sonos Zones and after a while the problems begins again.... Ohhhh yes - we indeed have tried resetting all systems starting all over again and resetting ALL speakers again.... By now I have no expectations to solving this problem.... My question is: [b]Can the speaker in any wa
Hello, I recently downloaded some Hi Res Flac files. Knowing Sonos won't play them, I used dbPowerAmp to down size them to 16 bit 44.1 kHz files with a bit rate of 1411 kpbs. I confirmed that the file size had been changed by accessing the metadata. Whenever Sonos tries to play these files I get an error message of "connection to computer was lost." All my pre existing files play fine. The files play fine on my computer and phone. Any suggestions on what I'm missing to make Sonos play these files?
I have been having trouble with my speaker since day 1. I bought a bridge to solve the problems I've been having. I tried to follow the vague instructions on how to connect a bridge to an existing system, but it was useless. Now whenever I try to use the app it says that I'm not connected to the internet when I obviously am. Can someone help?
I have tried to turn off my alarm that i have set for 5 pm daily. I press the stop button and it stops briefly the volume drops and the rises to the setting that was set. The only way to stop it is to uncheck it in alarms. When I recheck it, it comes back on again. Just started tonight. Any help?
I hope this hasn't been asked before but I couldn't find it. I was hoping the new play5's would solve my interference problems because of the 5ghz since all my devices now support 5ghz but I think I'm wrong isn't it? Hope someone can help. The old ones I had hard wired to each other and then the left one wired to my router. But since there's only 1 Ethernet port I have to connect them individually to my router which has only 1 port left. Music always performs great it's only the line in which is causing the trouble here. The right speaker falls out all the time. Hope someone has a tip! Thanks
Hi. Please help. We decided to go retro and invest in a turntable this christmas and get the vinyl out of the loft. Took advice and purchased a turntable/external pre amp/Connect. Connected it all up to the network. The snag is that the play back is poor. It is distorted and pulses. The two devices are in the same room and the Boost is in the next room. Please provide any help/advice as have a very unhappy wife who wants to buy normal speakers...thank you and look forward to hearing from you. Giles
Hi I have a very odd issue that i cannot work out. I have a total 5 Sonos devices and as we use android phones it seem ideal to use the sonosnet function so we can get better wifi to our phones when we are struggling for range off the wifi router. For the past 18 months my phone and the kids android tablets have connected fine to one of the SSID's SONOS_XXXXXXXXXXXXX however my wifes phone will not even see the sonos SSID's. As I was planning to upgrade phones I didnt spend too much time investigating however now, with new handsets, my phone works fine however my wifes will still not connect. I have checked the settings for sonosnet and have the 'allow connection' ticked. I have tried everything I can think of, even deleted and reinstalled the sonos app however the phone can still not even see one of the sonos SSID's All very odd therefore i hope that someone can help me here. Many Thanks Jonathan
Independently they work fine. Using an aux cable on the TV to headphones works fine, and using my laptop to the SONOS via aux cable works as well. However, when I connect my TV to my SONOS 5 there is a constant buzzing noise, and you can't hear anything from the TV at all. Does anyone have any idea as to why this might be the case?
I currently have 8 Connect:Amp and 1 Connect. All of them are hardwired to the network. All of them work flawlessly with all music services except Spotify. Only the Connect works perfectly with Spotify. With any of the Connect:Amp devices, I get "Unable to play "xxx" - the connection to Spotify was lost." I have reset my router, all of my Sonos devices, removed and readded the Spotify service, and reauthorized Spotify. A workaround I have found that works is starting the Spotify music on the Connect and creating a group with my Connect:Amp devices. It will play to the selected devices in this manner, but as soon as I remove the Connect from the group, the music stops and the error returns. Confirmation number is: 6919816.
I have noticed that one of my Play: 5 II sounds much richer in both treble and bass sounds and it makes the stereo image noticeably unbalanced. The difference is very clear when I change the balance from left to right as the sound on one of the Play: 5 II is so much louder because of the richer bass and treble sound image. I tried to correct it by changing the balance but the result was not good as the result sounds muffled and the stereo image is still bad. I tried to unpaired them and connect as stereo again but ends up with the same result... Is there any fix for this or do I need to replace them in store?
Hey folks. I've got a 2015 MBP that allows me to install the SONOS software but cannot "see" (establish) a connection with my Sonos devices...unless I'm in SAFE mode, then all works. I've confirmed that my router has a connection with the device, and my iPhone/ipad/windows desktop all connect flawlessly. Sonos chat, while helpful, thinks it's an Apple issue...Apple recommends a full reinstall of Mac OS to see what will happen...before I endure that pain, I thought I'd see what the wonders of magical Sonos brains can come up with. Any help is appreciated, and very much so....
Never had any problems with my Sonos network but today found I could not pause music (BBC Radio1 was playing) nor change this to anything else, delivered an error 1002 when i tried to. I could ungroup rooms but Radio still played on one Play1 in the bedroom. I have reset everything and only way of getting my system to work was turning off the Play1 in the bedroom. Then rest of the system was then fine. I have two Play 1s, two Play 3s grouped L+R and a Play5 and a bridge in my network. Could the ever playing Play1 be faulty? Working diagnostic: 6942495 Faulty diagnostic: 6942537 Thanks, Nick
got new play one for daughter's room but will not connect to existing sonos system. the existig sonos system sees the white play one during setup but will not connect when i depress the two top buttons on new play one. rebooted router and unplugged the sonos boost to reboot and still doesn't connect. I've returned one white play one already thinking it may be an issue with the play one but second play one will not connect. please help.
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