Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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For several years my Play5 units have worked fine in conjunction with my NAS. They were set to update the library overnight and I also occasionally did a manual update to include my latest radio podcasts. Both of these would take a few minutes to complete and my library remained accessible during this time. Recently, for no obvious reason, the update appears to have changed to a full scan which takes more than half an hour every time and which also deletes the entire library for the duration of the scan. This means that I cant play any library items while the scan is ongoing and I have to wait a long time to play a new podcast. This isnt the end of the world but it's a bit annoying. What can I do to get it back to doing quick updates as before? I had a look through other topics but this doesnt appear to be a common fault. I have tried deleting and recreating all my shares. All my files are accessible and I get no error messages at all.
Like many people I was having problems making/retaining connection to my Sonos system after switching to the latest BT hub. It seems to be working well now after changing the IPv6 address allocation to 'Stateful' (from stateless) in the advanced settings. I thought I'd share this in the hope that others might have similar success.
I updated my sonos app and then re-indexted my manage music but in the process my playlist vanished. I had it up ready to play at my party but after upgrading and indexing, it vanished, vanished from my iTunes even! I couldn't believe it! Anyone think it could still be around in Sonos somewhere? Thanks so I'll know next time that it can eat playlists :-((.....
Everytime i try to add it, the led start blinking orange right after i press the 2 buttons simultaneously. I hear the chime though. I tried whith the 5 only connected through wifi, then i tried with it connected through wire, then i tried factory resetting. Always getting the same result. Diagnostic: 6908707 Thank you for your help! K
My Sonos configuration consists of one Boost and two ZP90's (downstairs and upstairs). The downstairs ZP90 is on an Ethernet cable, whil the upstairs ZP90 relies on SonosNet for its connection. My questions are: 1. If the downstairs ZP90 is connected using an Ethernet cable, and is also receiving the signal from the Boost, which connection is the ZP90 actually using, and is there an indication to confirm which connection is in use? 2. My wired connection at the ZP90 is ~70Mbs. Given this robust connection speed, why would the network matrix be showing the connection to the ZP90 as "Red"? I tried three connection methods: a) wired connection with Boost off, b) wireless connection with Boost only, and c) both the wired and the Boost at the same time. All three resulted in the "Red" status. The Phyerr log for the downstairs ZP90 has some issues, while the logs for the upstairs ZP90 and the Boost are clean. Any advice would be appreciated.
Hi, Have had all sorts of problems with my Sonos controller for Mac. It was working fine, then started repeatedly asking to allow incoming connections. I tried to uninstall and reinstall, reboot the Play1 and router etc etc but I keep getting loads of errors - unable to play ... unable to connect to //music folder, error occurred adding to queue (1002), unable to access music, etc. I've uploaded diagnostics with reference 6904436. Would really like this to be fixed before guest arrive for Christmas! Beginning to lose faith in Sonos as a system!
I came across this on another forum. I don't use Spotify myself but both my daughters do and as I am still learning how to get the best out of Sonos for me, it is of some concern. It would be great to see comments on this and what I can do to prevent this happening (if true.) Odd question perhaps but is Spotify Connect different to Spotify which would mean the Spotify app on my daughter's phone is different? Many thanks "I was not looking forward to this update. Just a heads up to everyone, if you allow your friends access to your Sonos system through Spotify Connect, they will now be able to play music through your system even when they aren't on the same network. They can even be halfway across the world and can still play music and adjust the volume. To make matters worse, your Sonos speakers will stay in your friends' Spotify app and there is no way for them to remove it even if they wanted to. There are so many complaints on the Spotify forums going back years but they ref
Currently, the Sonos app (Mac) does not let me search my Music Library. I also have my Apple Music account connected, and that's fine (both across Apple's entire collection, and my own), but the Music Library (from my Mac's Music folder/iTunes library) doesn't work. It [i]did[/i] work, though - I have songs on my queue that are from my Music Library, and they still play fine. Also, the first time this issue cropped up I re-indexed the library, and search began working again - but it hasn't lasted. Re-indexing takes an hour or so, so I'd really rather not be doing that regularly. And just be clear: there's no errors, it's just the standard message when there are no search matches (even though there are definitely matches within my library). This seems to have cropped up in the last update. Any thoughts on how to fix this?
Just recently signed up with Spotify and am having the following problem. I can play Sonus on the Spotify app. However when I try to play Spotify on the Sonos app I get the following message : "on able to play XXX song, Spotify connection was lost ". I have Spotify premium service. Originally Spotify was working through my Sonos account and then when I changed from my free trial Tucson is premium I keep getting this error message. Does anybody have an answer?
I recently got a Google Home, which is great for controlling music when you are cooking, holding a baby, etc. I was disappointed to discover that my Sonos Play:3 has no line in. My plan was to control my Sonos via Chromecast audio, which works great with Google Home. I realize this would negate the point of having a Sonos, but until there is an integration, I'd really like a work around. My question: Is there any way I can convert the ethernet connection into a aux input? A cable for the conversion exists (https://www.amazon.com/3-5mm-Audio-socket-Ethernet-Adapter/dp/B00NIGLFV6 ) but will the Sonos actually treat it as an aux input? Thanks!
Ok so I have two locations each with multiple systems and have been using Sonos since the beginning (figured I better add that as a Caveat to the obvious answers) - On one system I have 6 Units ranging from the first connect through to the plays paired... I am on my own wifi ... but I have one systems I call Snug that keeps dropping off... I have tried powering down and even doing a factory reset and reinstall and it still drops off.... Any ideas apart from 'throw in the trash and repurchase ?
I am trying to connect to soundcloud after buying a new phone. Because I lost my password on soundcloud I changed this password. This caused a problem at the service at my sonos, so I removed it and installed it again. During installation I need to give it access to use my soundcloud. But at that moment it jumps to my soundcloud app and says: There was a problem loading that url. Apparently the url from the sonos system is not correct anymore inside the soundcloud app....
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