Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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My in-ceiling sonos speakers are connected to Arc through a Sonos Amp. It looks all OK and connected in the system but I can’t get any sound from the surround speakers. When I removed the in-ceiling speakers (and the amp) from the arc system and use them independently, they work perfectly so I know that there are not any issues with the speakers. But when I added them to the Arc system, they don’t work.Interestingly, they were working just fine last month. But I haven’t used them for a month or so and they are not working any more. Not sure if it is connection issue, because when I try to trueplay tuning, it tells me it can’t find the speakers. My amp is connected with an ethernet cable.Any ideas?
Hi, I'm new to the Sonos home theatre but have long had some play 1s. We recently installed the full surround set, moving an old play 1 away and having one of the surrounds in the same area. We are a ‘switch everything off at the wall’ household. I had assumed that it would be possible to turn on one or both One SL and ask it to play music, without needing to turn on and use the full surround sound system. When I turn on a One SL in isolation it never shows up in the app.Is there a way to make them behave standalone when turned on without the Arc? And when turning the Arc on, having them auto join the arc? Thanks,Jamie
I Haven't used my SONOS in a couple months, but when returning to it, it asked me to re-authorise apple music. Which it tries to do, i click on authorise, with the correct email and password i use for my apple music, it says “authorisation complete” then when i go to my music it just says “unable to load music”Why is this happening?I also want to state, i have factory reset the sonos and the sonos app on my Android phone.
Keep dropping link to Spotify, speakers of older type won’t connect, but If grouped with newer speakers - move for instance - will work, but then drop the link again after varying playback times. excellent broadband connection, strong Wi-Fi, all systems up to date come on Sonos, do better! great speakers, awful software.
Long story (sorry) I have had a Play:3 for many years… love the product.It used to be connected wireless to my old router (let’s call it “A”)I then switched internet provider and got a new router (let’s call it “B”)Router A is no longer connected to the internet, but still active (it is used as a switch to connect devices that don’t need internet), but router B is connected to the internet.I then removed the wifi connection to A, from my Play:3 speaker (via the Sonos S2 App). I then attached an ethernet cable from B to my Play:3 speaker. And it works perfectly. But still no wifi connection to B.Connecting my Play:3 speaker via ethernet cable is not solution (unfortunately) and I need to connect via wifi. But I cannot figure out how to do it. I have tried every to-do on this site and others. No luckWhen I try to add ‘a trusted network’ I press “Find System” and the little circle spins around 4-5 times and the times out and goes back to “Find System”…… not happy!What am I doing wrong?
Hello AllOld topic I know.I used a Linksys EA6100 for years, but it now struggles with range, signal strength and signal in general falls out. I wanted to upgrade within a reasonable budget (for my use) to a router with a usb3 connection. All the music I play is stored on a SSD HDD connected directly to the router. On the Linksys, I could index the entire 400gb music in one go, no problems what so ever, but with the new routers I have tried, nothing works. Anyone know what is wrong and what to do?New router 1: TP-Link AC1750 Archer C8 v3. It instantly fails out with “HDD has lost power or the path is wrong” weirdly I can index one artis folder no problem, but several. Not a chance.New Router 2: ASUS RT-AX56U. I did as told by disabling Airtime Fairness on both 2.4 and 5 GHz but it instantly goes into the same “your HDD has lost power or path I wrong”. I then tried the Merlin firmware with a hope that could help, but no luck.Anyone knows why the old router with crappy signal can munch i
I’ve had my pair of Sonos Moves for a couple of years and have always had them configured as a stereo pair. It used to be that I could take one away and use it in Bluetooth mode, bring it back home, put it back in WiFi mode and the stereo pair would automatically come back.Recently, like in the last 3-6 months, have noticed that I almost always have to manually re-establish the stereo pair. It only takes a minute, but is annoying. Is anyone else having this same issue?
I just installed my Sonos One SL for my kitchen and the sound quality is extremely poor. It is very tinny and sounds like the speaker is using less than 5% of its total capacity. I have a One SL and a Beam in my living room and the sound is excellent. This is incomparable and clearly broken or faulty. I have tried returning to factory setting and reinstalling software but no luck. Wondering if the speaker simply arrived faulty ? Any suggestions ?
The call center technical support agents are not succeeding in providing solutions. We have been on the phone for three hours. There is a loud ringing noise coming from my Sonos Roam, and it only charges up to 60%. The agents on the phone can barely speak English, so it is very difficult to communicate with them, and this results in them getting your phone number wrong for example. So then they say they will call you back and they never call you back. But actually, my phone number was correct, and they just never called me back after we mutually agreed that I would take a video of the loud ringing noise and send it to them, which I did, and then didn’t receive a call back after waiting for 30 minutes. So, I called tech support again and waited 15 minutes whilst forced to listen to sonically disturbing jazz music that I cannot disable; then a woman from another call center answers and we have to repeat the entire process of endless, aimless, futile troubleshooting. She says she will tak
Getting frustrated. New sub, and intermittently I will have problems with sub “turning on” when starting to play something. The status light is on, and it acts and looks like it is working just fine from the app (S2). I can toggle the “sub” on and off, and the only difference it makes it the Ones pick up more of the bass when toggled off; the sub just stays dead. Then, without any rhyme or reason, at a seemingly random moment, it will turn on and start working. It could be 30 seconds, or it could be 15 minutes. And then, sometimes the power of the sub isn’t anywhere where it should be. Even maxing out Bass in EQ and Sub Level leaves the sub sounding neutered. Then, all of a sudden, that too will resolve itself at a random moment. Has anyone experienced this? Everything is up to date. I did factory reset the sub once, but it has made no difference.
When I first hooked up my Sonos Arc with x900F, I was able to see the splash screen via HDMI3 (ARC port). After updating my x900f to the new OS, the splashscreen no longer shows up when I switch to HDMI3 - it is now showing no signal screen (default).Sound is still working but not sure if this is normal.
Hi, hope you can help. I found an old topic regarding this where you state that the phone is a remote and shouldn't affect the playing, but.If I get in to my car and the phone connects to the car hifi music stops. Playing any source.Next, working from home phone calls I connect my Jabra 75t earbuds the music stops.I can just start again but a bit anoing.This also happens when in my sommerhouse, on different internet an separate move.
I have a play five that turns on with no external inout twice a day. Typically between 11:30am-12:00pm and 4:30pm-6:00pm. I have no alarms set and have disconnected all hubs (echo and wink) from the system and the issue persists. The only Sonos controllers are on my phone and my wife’s phone and neither of us are issuing the command to play. There is an extremely low possibility that someone else is inadvertently controlling my system because I have changed my Wifi password and the fact that it happens at the same times consistently every day. I have spoken to sonos support via phone with out much resolution. I have also done a factory reset on the speaker and added it back to a different room to rule out any routines turning it on mistakenly. I also don’t have any routines with any other smart items in my house scheduled for those time ranges. Any suggestions?
I use android and my wife uses ios. We have a number of speakers and love them. The issue is better described by an image.I have several wireless access points spread over my house. My speakers are on a designated SSID. They work fab. On occasions I get major dropouts. I have a strong 200mbps setup. To try to improve my network I have attached the two speakers on the opposite sides of my house to a physical connection. Since then, I keep getting this issue. My wife selected music on her iPhone. If I go to change anything, music or volume I see music playing on speakers not selected on my controller. The only way I find I can resolve it is to go back to music and select another selection. Another track. It sorts itself out then. It doesn't mater what source I select. I use SONOS radio, Spotify and my Synology NAS. They all give the same result. I am considering removing the physical connection to see if that goes back to normal. I would like to configure my network for the perfect SONOS
Hi everyone,My trusty Play:1 seems to have died. When plugged in there is an occasional dim flicker of the white LED but nothing else. Doesn’t show up in app etc. Have tried resetting and an alternative power cable but no joy.Any advice or tips for where to go from here?Thanks!
I own 2 Play 1 and 2 One SL’s. One of my Play 1 seems to have blown out. It still plays, but it is distorted. One SL will not connect to wifi I get to all the steps, including hearing the chimes. It then says it cannot connect to my system. It is currently connected to my router with an ethernet cable. I also get some static when it is trying to connect. Could it be a bad speaker?
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