Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I've been an avid SONOS user for a few years. I have dual Play 5's (one in 2 rooms), 6 Play 1's, TV Bar and Sub. All are on the same WiFi network using a Netgear Nighthawk and Netgear extender. I have 1 2.4 channel and 2 each 5G channels off the Netgear. I just purchased my first Google Home device as I felt this will become a stronger leader than the Amazon Echo (I could be wrong, time will tell). This morning my grand daughter was doing the "Okay Google play " while I was in my home office listening to my SONOS streaming to my Play 5 in my home office. When the Google home started to play, it paused my SONOS song. To test this, I stopped all the music. I said "OK Google, play music". To which is started to play music off Spotify. Then I clicked the Play button on my SONOS to a queued up song off my MacAir SONOS App. SONOS started playing my song and the Google Home music instantly stopped when I clicked Play. I tried to change the SONOS WIFI channel between 1, 6 and 11...n
I have an existing Play 5 and a new Play 1 and when I go to set it up the new Play 1, my Iphone recogizes it, but when I click to connect after the flashing green light, it kills the wifi connection and drops the wifi. I reconnect the phone and it happenend again. Any thoughts on what could be causing this?
Hi all. I recently took my Play 3 to a neighbours house and set it up on their router. I've now taken it back to my house and can not get a connection. Neither my iphone or PC will show Sonos as being visible to my router (even if I use the ethernet cable). I've explored every option via Sonos support and many Community threads but to no avail. Any suggestions?
I have a Samsung UE40KU6470 with PLAYBAR. Connected "regular" remote with Sonos via the app. Connected the smart remote as descibed in https://sonos.custhelp.com/app/answers/detail/a_id/4198/related/1. All works, but it seems that the smart remote copies the sound commands from the regular remote. If i press mute on the regular remote, the tv mutes, but some seconds later it unmutes again. With a camera i saw that the smart remote sends IR signals on its own, or instructe by the tv. Does anybody else has the same issue and a non-obvious solution?
Most of the time my spouse and I keep our iPads / iPhones muted. We noticed recently that if we go into the Sonos controller app and hit play and/or adjust speaker volume using either the slider or physical controls on the device, the device's volume is kept at that setting after exiting the Sonos controller and or closing the app. Not certain if we just didn't notice before or if this behavior is new since the latest update (7.0.1). At worst it's just annoying, but no other app we have and tried does this. Are we being overly critical or is this a potential bug?
I can operate Sonos from all tablets and phones in the house but when i try to load Sonos on the MAC it says it can't find products. I have been through the troubleshooting and it is connected to the WIFI and I have unplugged the router, Firewall has it as accepted ...not sure what else I can do?
I have two play5's. The right speaker is near my turntable, so I use it for line in. When I switch back from line in to streaming, the room forgets the right speaker [ "Stereo Pair (L+?)" ] and I can only stream out of the left speaker. This happens every time I use line in, and otherwise my stereo pairing is totally solid. I have autoplay turned off. Unplugging the right speaker and plugging it back in fixes the problem (with no other steps needed.) I don't think this is a question as much as a bug report.
I am able to stream from Spotify using the sonos app to both my devices (play1 and connect amp). When I try to control from the Spotify app it sees the play1 but not the connect amp, unless I am already listening to both sources in a group from Sonos app; the Spotify app then shows the group as play1 + 1. How can I get Spotify app to recognise the connect amp on its own?
Just purchased a play 1, plugged it in, the lights went from white to flashing green and white. I then pressed the play/pause and volume up buttons simultaneously but no orange light is appearing. Tried this a few times, even unplugged the system, unplugged my router, restarted it. No luck. Any help appreciated
I had to uninstall iTunes to try to fix an issue with my iPhone 6. After I reinstalled iTunes, the Sonos player no longer works. When I try to open the controller, all I get is a message saying "Sonos Desktop Controller has stopped working. Windows is checking for a solution to the problem." Then it says "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." There is only a clickable box that says "close program." I tried uninstalling and reinstalling Sonos as well and the problem persists.
Hi - we have a playbar, sub and two play 1s in the 'TV room', an amp controlling 2 sets of 'ceiling speakers' and a play 5 upstairs. Want to change the wi-fi to the slave router from main one (better coverage) - have written already to get advice via mail but nothing back almost a week later. Is that normal? Also a cracking sound is coming from the play bar when Chromecasting Netflix. Need a solution for that too. Please contact me. Thanks Ant
Recently I received a play 5 for Christmas and was very impressed with it. Easy set up and great sound. I then went out and bought two play 1s to go with my play 5. The issue I'm having is that when I try to group them all together so that they all play the same music it will only group two speakers. At one point they all worked together, but then one would drop out. I have tried grouping with an ipad, an android, and a pc. I have been on hold for over an hour with sonos and I am just looking for help. Thanks for reading and possibly responding!
I already own several Sonos products (Play 5s, 1s, and Sub) and have been very pleased with the performance. I have two sets of decent Polk Audio speakers just collecting dust in my basement. I was thinking about purchasing a connect amp to use with the speakers. The set I am most interesting in using is a pair of Polk Monitor 70 II Tower Speakers. They are rated between 20-275W. My question is if a connect amp would have enough power to get decent sound out of the speakers. I had previously used them with Pioneer Elite VSX-32 receiver with a peak of 110W per channel. Does anyone have any experience with the Connect Amp with speakers similar to this?
I have two of the new Play:5 v2 setup in a stereo pair with line-in from my MacBook Pro. Almost everytime one of the speakers drops out every now and then. It happens to both speakers so the sound moves over back and fourth, very annoying. Upgrading to v7 didn't help. I have another pair of Play:5 v2 which I'm planing on connecting to my game room tv, but haven't done so yet as I want this resolved first.
I have recently purchased my sonos speakers, so deceided to completely re-do my iTunes, so everything is correct and in order (OCD with pictures, genres ect ect) I have started the mammoth task of uploading 600+ CDs on to iTunes, which I can use on my Sonos app, however my problem is that my album art is not showing on Sonos. The only ones showing are the ones that Ive had to add myself due to iTunes not finding album art. I have read somewhere that you have to go and add every albums art manually if you want it on your Sonos. Is this true, or is there an easier way to add 600+ album covers to my Sonos... :D
After a recent update my players keep disappearing, I have a Connect directly connected to my BT Hub 6 Router and have two Connect Amps a Play5 and two Play3's. they have been working brilliant for years but recently was forced to update controller and players and now I have major problems with my whole system. Players keep dropping off the Mesh and keep getting various errors including Error 1001. Spent 2 hours on the phone today to support and played for about 5 minutes once I came of the phone.. any sugestions?
I just bought a sonos 1 and having trouble adding the network name. I got to the point where it says enter network name. I tried using my wifi name and it doesn't work and keeps going 'back' to the network setup. What should the name be? Btw, I have checked with my internet service provider and they confirmed my modem is a 2.4GHZ . Right now, my sonos is connected to the modem with the ethernet cable until someone here can help me with my wireless setup so I can use my iPhone and iPad to play......Help!
I got a Sonos Play 1 for Christmas. I was not home when I set it up the first time, but It worked perfectly the first time I set it up. I got home today, plugged it in, and nothing worked. My app could not locate it. I have plugged and unplugged it about 100 times, restarted my router, turned my WIFI on my phone on and off to see if the app would locate my Sonos. I have even tried to factory reset it numerous times... No luck. The only thing it will do is power up and stay on with a solid white light. What am I doing wrong?
After the latest update my sonos application have start acting weird. The app shuts down and starts over when I start it. But sometimes I get into the app but it wants me to connect to the internet even if I have full connection to wifi. Is it my phone or software that is the problem. Thanks for answer!
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