Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have a Connect with a wired connection directly to my home router, and a line-in connection to my TV. Frequently when playing content on the TV (OTA HD, streaming HD video from NAS, Netflix, etc.) the audio will drop out for several seconds. I don't have this issue when playing music from my local collection on the same NAS or from Spotify. Turning on compression isn't an option because then the audio is out of sync with the video.
My Playbar has vanished from the controller app, I've tried to find it on three iOS devices, and on a Kindle device. I've turned the Playbar on and off, factory reset the Playbar, and also turned the bridge on and off. Turning the bridge on and off did eventually expose the Playbar to the app, but the Playbar is then stuck in "set up PLAYBAR" within the controller with a two arrow logo next to it. When attempting to setup the Playbar it won't register sound from the TV, and it won't detect the TV remote control button presses for sound control, and ends without setting up the Playbar. Although the light is white on the Playbar, which suggests it's on the network, after performing a factory reset it's now simply a brick.
Sonos starts automatically every morning at 8:00 (VERY loudly) but no alarms have been set. We've tolerated it since our contractor/installer skipped town but when we have guests (sleep above), it's awful :(. I've checked all setting via the app but I can find anything that shows this has been pre-set. I tried unplugging/plugging entire system but no change. Any ideas would be greatly appreciated. KMK
I have a PLAY 5 in my Living Room (Dutch: Woonkamer), at times this unit is advertising it's SSID to the world, allowing anyone to connect to the open network "Woonkamer": [img]c542835e-c0e2-4fb5-82e9-31f574f1b109.png[/img] Why is this? I have four other units, that don't do this. Is it a security flaw? An option? It seems that upon connecting you can't reach the rest of my network, but I'm just no that happy with strangers being able to connect to a device inside my network. Thanks, Wol
My system went offline after changing wireless router (added Google Wifi). I went through all the activities to reset up the system. However, each day is a reset - I wake to my app saying "add a player" and my PC app saying "you need to add at least one player to get started". I have run all updates. Any ideas on the issue or solution?
We have replaced our (crap) BT smart hub with a much better modem router, and completed a new setup of our SONOS system. The system is visible to the laptop and android products, however a number of our apple devices (iphone and ipad) are unable to see the SONOS even though we are connected to the same WiFi network. We've tried the online advice (WiFi on and off, and reset the app), to no avail. Help!!
I want to use the line in of CONNECT as an input source. When I select Line-in from the "Select a music source" window on the Sonos PC application, it says "TO use Line-in, connect a device to a Line-In compatible Sonos Player." I have line out of a mixer going into the CONNECT. The CONNECT device does work when using the line out. I'm not trying to use line in and out at the same time.
An annoying feature of the Sonos controller (and it is probably the only annoying feature) is when playing a playlist it does not tell you which playlist it is (or if it does I don't know where to look). So if you add some new songs and then want to save the playlist over the old playlist you have to remember which playlist you loaded in the fist place ... surely this is really easy to fix???
I am running 7.1 on a Connect Recently received an email telling me all about Crossfade which according to the picture the option should be underneath "Browse the Artist" on the dropdown menu. Unfortuntely on mine it shows a greyed out "Sonos" there. this is on an Andriod controller. What am I missing
I have two music folders in my library where my iTunes is running from (one for the actual MP3 files location and the other for the location of the iTunes info like Playlists). Everything works great, except when I added a new playlist to iTunes and added a few songs to it. When the 1AM Automatic Update took place, my computer showed no error messages (in the Sonos controller, nor in the Windows 10 Event Viewer) and all the playlists were removed from Sonos (they still existed in iTunes, and all the MUSIC was still there playable by Artist, etc). When I *manually* initiated an update of the library, it worked. The next night I added a few songs to the playlist, and the same thing happened, so I tried an experiment. After the library was updated manually, I added a few songs again, and set the automatic update to take place in 5 minutes. When the start time came, the library started its update and I left the controller open on my PC. After a length of time I got a popup, and a
I'm having massive trouble connecting my new Sonos system to my Sky Broadband across Wi-Fi. It just will not connect. Any ideas on how to get Sky working so this works? I've also bought a Draytek 2820N to plug into the Sky router as a bridge to try and get this working, anyone done this or have a guide on the easiest way to do this? Thanks.
Diagnostic number 6744168 My set up is a simple, ps4 and nvidia shield into my LG tv by HDMI and the tv out to the playbar by optical cable... There is no beeping when playing music or watching regular tv, but when I watch anything on the nvidia shield or the ps4 there is a beeping noise at random times... I have tried three different optical cables and reset the sonos system to factory settings but no luck.
I got a sonos play:1 for Christmas, and when I was home I connected it up to the wifi there. I am now at uni trying to connect my speaker. My sonos app has almost 'reset' itself - so when I open the app it comes onto the first ever screen I saw asking me to create a system or to connect to an existing one. However I cannot do either of these because my phone is connected to a wifi at university, but my speaker is connected to the wifi at home. How do I sort this out? Can I reset my speaker?
New Win10 laptop. Play 3 is communicating fine. Can stream services without issue. Cannot add local files on my computer to the library. Have tried everything I have found on this site and outside of it. Nothing works. Stupid question: When it asks for the path, and I browse to the directory and select, why does the error message give a different directory than I selected? i.e. Let's say I use D:\Music\SonosMusic\ as my directory, the error 1002 message says \\\SonosMusic not accessible. Is there some mapping crap I have to do now? Actually tried that as well, didn't help. I've always been frustrated by this insufferable system, but it's always been communicating with the unit, and I've usually been able to make it work after a half hour and holding my tongue on the right tooth. Can't make it work this time, and this is such a basic function (adding a library on the SAME computer), that it really bewilders me that it has to be complicated. Would appreciate any help.
I have purchased a new play 5. I already had one but wanted to move it into the living room and pair it with another. The existing one had successfully been moved into the new room. The new one won't connect. When trying to pair the light disappears (it flashed red before) and when asked to press the button on the back no chime sounded. Confusingly the app then told me it was connected, in the room the other is in. When I go back to look it simply isn't there. I tried unplugging the existing one as well to try again and it made no difference. I ran a diagnostic. The number is 7042736. Any help appreciated. Thanks
Slightly odd situation at our house. We have a Play 3, two play 1's, a connect and a playbar in the kitchen, master bedroom, dining room, lounge and cinema room respectively. All work perfectly. However, we cannot use a mobile controller on any of the 4 iPhones in the house when we are more than about 20 feet from our router. The difference in moving a couple of feet closer means they work fine. But the controller on a MacBook works perfectly from anywhere in the house and suffers none of these problems.. Historically, all the phone controllers were perfectly okay from anywhere too but recently, they have stopped working. We have had a new router in the past couple of months but it's arrival did not coincide with these issues. The only other change to our configuration is that we swapped the Play 3 and one of the Play 1's around but I cannot think that this would affect anything. Am I missing something on this? Currently baffled. Not a massive issue as everything st
1. iOS App Requested Software Update for Sonos Speakers but failed with error 1013 2. Tried update with sonos controller for mac and received the same error message. 3. Tried power cycling all speakers to no avail. 4. My SUB is connected via ethernet cable everything else is wireless.
hello all. I have sonos in garage to play in the garden. problem is the ipad app struggles to find the sonos. Now is this a fault of my router and the signal not being all that strong or is tis the sonos boost being at the limit . if so shall I just buy another boost and use this in the garage to cover the garden with a good signall. Thanks for your help Regards Graham
Hi, I have serious troubles with my Sonos Android app since a few says ago. It cannot connect to Spotify anymore. I've tried everything (re-installing the app, re-authorize the Spotify account, re-install the speakers (2 SONOS Play:1 and one PLAYBAR) but still the player stops working and I get the error message "Cannot connect to Spotify". I know that the Wifi is working, that the spotify account is okay and I can use the app to change into TV-mode but that's it. Any ideas what could be going on?
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