Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have a Sonos speaker in every room of my home. I have 3 Apple Express wireless routers all extending Wi-Fi from an Apple Extreme wireless router. On my iPhone X I’m able to see, select, and play from all speakers. On my wife’s iphone 7 she is missing several speakers. Signal for WiFi is good across my whole property. All speakers are up to date as well as apps. We’ve power cycled speakers, routers, phones etc. I’ve got over $6,000 worth of Sonos equipment and am started to get frustrated. I’ve tried everything. I’ve searched the forum and haven’t found a similar issue. Please help.
[minor bug report] Can't add folder to music library when destination folder name contains a semicolon
Using Sonos Controller for PC, Version 8.2.1, Build 39247170: Adding a new folder to my Music Library when the destination folder contains a semicolon in the name results in an error: Sonos was unable to add the music folder Reason: \\DESKTOP-XXXXXXX\destination; is not a valid share path. It should look like \\Computer\Folder or \\Computer\Shared\Folder Getting rid of the semicolon works, but this fix might not be incredibly clear for someone who doesn't know why this error is popping up. Also \\DESKTOP-XXXXXXX\destination; was not the actual folder path, it was in my downloads folder, not sure why Sonos doesn't get the path right there. Not an issue for me (I got rid of the semicolon), but this bug report is more interesting than the assignment I have to do.
I recently made changes to home wifi. Gave sonos the new password and since then sonos will play music from google play, but I can no longer connect to my itunes music. So I deleted the pathways and started again. When I try to set up my music library sharing sonos reports that it cannot find my computer. I configured the firewall, still not working. What am I doing wrong?
I have had a few situations recently where Sonos has started playing without anyone interacting with a controller or Alexa. Sometimes this is after playing from Alexa and then being told to stop. It'll stop playing for a period and then start up again. Today it happened on my Kitchen Play:5 which was last played from the Android controller. This occurred at 20:04 GMT in diagnostic 8129727
Our son and friends blew our subwoofer playing music. I am shocked that this system doesn't have some kind of internal mechanism to prevent this from happening. It never occurred to me that our these speakers could be blown. Needless to say I don't want to sink another $700 into a new subwoofer, so we've been watching movies with a horrible sounding blown speaker. Is there any way to fix the speaker or can I purchase a less expensive subwoofer to add to the system? I am so disappointed in Sonos. It is impossible to get through to a live customer service rep and after days of trying was told that we could purchase a new speaker and that they wouldn't replace the unit for us. Horrible customer service thus far!
Ive got a new router and attempts have been made to re connect however my speakers aren't in a place where I can connect the wires to the router, its all a wireless set up. So Ive tried setting it up as a new system (which Ive done before a few times successfully) and once I get to the point of choosing my wireless network it asks me to choose from the list but no list appears Any ideas guys? Thanks
I have a sonos setup in my bedroom that includes a playbar, two Play 1’s and a Sub. Today I purchased two Play 3’s and another playbar for my living room. I want to move the sub from the bedroom to the living room. I went into settings and removed the sub from the bedroom group, however I CANNOT get it to pair to the living room. Every time I try to add it I select the option “I see a white light”. Then press the desired button to pair it, however after many minutes it comes back with a connection error. I’m sure there is something very simple I’m missing, however any help would be greatly appreciated.
So we have recently moved home and upon plugging the playbar in noticed a high pitched noise regardless of it playing audio or being in standby and it’s quite prominent. I see a fair few people also suffering from this. I bought this in July 2015 and has been in storage for 4 months while we were waiting for the keys to our home. Rather disappointed to see it’s a common problem and now it looks as if my Sonos playbar is out of warranty. I’m an avid sono fan, have a boost, three ones, a play 3 and 5 and was just about to buy the sub for the new lounge but may not be now. I’ve been on technical support lines for nearly an hour total - on one as we speak and no answer so far. Can anyone on here help? Thanks Dan
I changed my router and had to reconnect my system. My Play3 connected with the ethernet cable, not problem. I am unable to add my Play1. I tried multiple things to add it with no luck. Did a factory reset and still unable to add. Through the app to add the unit, the light flashes green and recognise the unit, however when I press the play/+ buttons as per the instructions. The light flashes orange and does not connect. Any advise?
Yesterday we lost our connection to Sonos and when we went to open our Sonos App, we were prompted with a message we had to 'Add A Player'??? Why, our Sonos was working... I checked all of our units and they all have solid white lights... Does anyone have a solution to this, other than wait on the customer support line for over an hour? We even contacted our local Sonos experts who did not know the solution and advised us to call the customer support!! .... help please!!
Hello I have a support case open because I have found that my rear surround speakers sometimes stop playing when my Living Room (bonded 5.1 group using a Connect:AMP for rears) is grouped with my new Sonos One speaker. A quick fix is to switch between FULL/AMBIENT in Surround settings. This does not occur when playing surround sound etc. I suspect it may be a bug. Anyway, I have followed the troubleshooting steps provided by Sonos support (including changing how the Playbar/Amp are wired etc) and now they have completely ignored me for over a week. Normally they are very good so am quite disappointed! Any ideas how to escalate a case?
Hi, I suspect my two Sonos Play1s are causing wifi problems. Symptoms includes other wifi devices loosing wifi connection or that other devices can't connect (device not getting IP address) to the wifi network. The symptoms seem to disappear if I pull the power on the Play1s... Setup: D'link DIR880L Router, using 2.4GHz only No channel conflicts, checked with wifi analyzator About 10 other wifi devices 2 x Play1, both on wifi, updayed to latest Sonos release available here in Sweden Any suggestions? Cheers Magnus
I understand that this topic has been around for a while now however I will add my experience. I have a sonos playbar, sub and two play ones set as a stereo pair this is set in my lounge and I run my tv sound through it as well as my personal music library stored and played from my samsung tablet. There are no problems on this system. I also have a single play one which I use as a portable speaker for use in other parts of the house, if I use this upstairs I get the skipping end of track problem even though I am still using the samsung stored library. If I move the speaker to the lounge all ok! My router and bridge are upstairs so the lounge system is furthest point from the router. I have changed channels etc but the problem still persists, This also started after update 4.0 Any ideas?
Ever since 8.2 the music cuts frequently with an error message about insufficeient buffer. It particularly happens when playing lossless alac files from the local media server, but I also get it with Spotify. I have a BOOST setup with a Connect wired to the router. The problem is with a Play 5. I have tried changing Channel - no luck. I didn't have these problems before 8.2.
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