Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi there, We've got two PLAY:1's in our office. We run them on the normal office wifi, there are 2.4 and 5 ghz wifi connections which we can switch between. Its a corporate set up so the wifi is shared between multiple floors and there are routers on each to boost/relay it which we don't have access to tinker with. The internet connection is very fast and reliable. They will work for hours at a time then as soon as another person in the office tries to play a song all of a sudden all the speakers disappear from the sonos menu and don't reappear for a few minutes. Some times we turn them off and on again to get them to re appear. Is there a reason a different person trying to play a song could kick off the speakers? We've also noticed the same issue if some one tries to play a song from the spotify app after using the sonos app from the same computer. We also constantly have one speaker dropping off, it tends to be the speaker we set up second. It randomly comes back on some ti
Hi there. This seems to be a common issue with Sonos. Mine has been working well for 18 months but recently, it has failed. I cannot add my music library from iTunes. It says 'Sonos cannot find 'Billtownleymacbookair' . I have done everything suggested - sonos software is up to date, Macbook is up to date, Wifi rebooted, computer name changed to above. Nothing works. I am tearing my hair out. Please help!
I have a Spotify Premium for Family account. My home Sonos is connected to this account. At work I also use Spotify which I log on via facebook, but when I do this closes Sonos down for Spotify connection at home. If Sonos is used at home and this useses Spotify my Spotify at work closes down!? How can I log in with different log ons ?
Sometimes (not often), my sonos will randomly switch songs while one is playing. I've looked at other posts here and folks have said its to do wifi congestion. However all of my connect amps (I have about 8) are hardwired into my router. Diagnostics # 6887745
Having trouble getting Sonos to index all of my music for the first time. Getting "//XXXXXXXXXXXXXX/folder/' is no longer available. The device where the music files are stored may not be powered on, or the path may have changed." This pops up after just a few minutes of attempting to index. I [b]am[/b] able to index the "Music/iTunes/iTunes Music" folder (where some of my music is), but I get the above message when I try to index at just one level up, at "Music/iTunes" (where all the playlists are). Very frustrating, since this is on a local computer and not on an external drive. Most frustratingly, the bulk of my music is on the external drive. When I try to index that, it also kicks back the same error message. [b]Here's how my system is set up:[/b] - Mac OSX 10.11.6 - iTunes on Mac's Local Drive (some of my music, about 200 files, is in the same folder as iTunes) - most of the rest of my music (~27,000 audio files) is on an external hard drive, but some is organize
Hey I am having a sound cut out problem on my player and play one surrounds when using the line in for a turntable. This has only happened today - and is NOT happening on any other Zones? Wondered if anyone could offer any suggestions? I have submitted a diagnostic under number 7014655:$
Hi, I am new to the forum so I hope I have posted this correctly as I couldn't see anywhere to directly talk about a submitted diagnostic report. Anyway, the diagnostic report was submitted this morning about 7:30 within a minute of the Sonos Play 1 stopping, and I would like to know if this is due to it losing connection or my router dropping connection (I don't think it is this as I can still browse the Internet when Sonos has stopped), or something else. Any help is much appreciated. Thanks.
Hi I have a Linksys wifi network that is spread over two floors One half is 192.168 the other is 172.26 Everything else connected to one or the other seems to work with no problems, Plex Internet etc But the Sonos on 172 cannot be found by anything on the 192 network Any ideas?
Hi, this is my first post as I have a problem with intermittent dropping out of music playing. It may be my Network but in general terms it seems fine for other activities and I have wifi boosters across the house. This seems to have occurred since the last update. Can you offer some guidance on diagnosing the likely cause please. Thanks. BTW, I have 3 x Sonos 3s, a Surround Sound system plus a Connect and a Boost. Thanks in advance,
I am not sure this is the right place for my issue. I the diagnostic number 6933206. I am strungling with the new SONOS I set up. I have a Sonos Connect in a room that is connected to my existing music amp. I am streaming the music from connect to play 3. Sound goes on/off intermittently. I tried setting up router on channel 11, read this on one of the bugs. It helped a bit where disconects are less frequent but I am still having issues. The connect and ply3 are in the same room and I grouped them.
Hi all. I recently took my Play 3 to a neighbours house and set it up on their router. I've now taken it back to my house and can not get a connection. Neither my iphone or PC will show Sonos as being visible to my router (even if I use the ethernet cable). I've explored every option via Sonos support and many Community threads but to no avail. Any suggestions?
Since two days problems with my sonos play 5gen1. Radio in works, but spotify is not working. I powered on and off, switched the channel. The radio in is working now but spotify is not, also the other music services are not working. They play the song and I can see that showing on the controller app, but no sound is coming out of the play 5... Who can help me with this...
Ever since the new software rolled out, we have trouble connecting to the system, playing in party mode...etc. 9 times out of ten the IOS apps fail to connect to the system. Is anyone else having these problems? btw, I've been running my Sonos system for 10 years...so I know how it should work.
I have tried disconnecting all of my Sonos components for at least 2 minutes. Pandora then played for 1 minute and then the error message came back - "unable to play - the connection to Pandora was lost". This started happening in a similar pattern 2 weeks ago after 1 full year of no problems. Pandora works fine on my desktop and internet browser but not on Sonos now. Any ideas? We love Pandora on our Sonos.
I'm new to sonos and subs, I have recently got a sub to go with my play bar and have noticed that when I turn on the tv or press play after it's been in standby, it makes a small pop sound just before the music kicks in. Doesn't do it if I pause then press play again only when it's been stopped long enough to to go in to standby Is this normal?
If I am playing music from my phone, the sound will cut out (app still thinks it is playing) about 30 seconds after tabbing out of the app or closing it. I am not able to control the app from the drop down menu on my phone or from the lock screen - the pause button just doesn't work and the controller disappears after trying to press it. If I go back onto the app before it cuts out, I see the message I normally see when opening the app for the first time ("searching for your sonos system"). The only way to listen to music as it is meant to be listened to is to leave my phone on the app with the screen on. That just isn't good enough. I've been having these problems since very soon after I got my play 1. There are 2 other play 1s in the house if that helps. Any ideas?
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