Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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We have 8 Sonos speakers on our home system, plus a boost. Randomly, the music will stop playing through different speakers at different times, but continue through others. Then it will randomly come back to all of them. This happens fairly ofter. It does seem that it happens most often to the speaker that is closest to our router and boost. Tried most of the fixes I’ve read here, but feeling like the solution is over my head. Diagnostics # is 1367912203. Just submitted it while it was happening.
I’m having trouble reconnecting my Play 1 to my WiFi. It was working fine and then lost the connection, having made no changes to the WiFi.I did a factory reset and got a flashing green LED.I downloaded the latest Sonos app to my tablet, and there is no sign of a system/settings menu. All I get is a screen with a button “Join Existing System.” When I hit this it searches and tells me it can’t find a Sonos system and takes me back to the first screen.This happens even when connected by a cable and rebooting the routerHow do I get to a screen that allows me to re-enter mu WiFi settings? It’s beyond frustrating - seem to be going round in circles!Any help is much appreciated.
When I play music through my surround sound it cuts out. I have isolated it to my play bar. (Television works fine.) I have rebooted, tried it connected to eathernet and on wifi. Problem is consistently the same. I changed router settings as per sonos and it is still doing it. All other sonos speakers are fine. Any ideas?Case 02573886
I have bought a Sonos Amp and a Port to augment my system of 2 Sonos 5s, a Playbar and several Ones and Ikea speakers. I'm on Sonos net and have historically always suffered from interference. It's a big help being able to use the Support info to check signal strength etcHowever the Amp and the Port are showing no info or colours etc on the report. I understand this may be a change in policy from Sonos - is that the case?And if so……. why do it?
I have two play 5 gen1 and sonos one SL, one of the p5 went silent but is connected.The silent speaker is connected, white light on, volume button and mute works for other paired p5 and it also shows line-in as active when i tried plugging it.I’ve tried factory resetting the speaker, plugging it to ethernet and also switched routers. Any ideas what could be wrong? I’m starting to think it’s hardware related.Thx, Robert ref: 1717545994
Having multiple issues with 5 x Ikea Sympfonisk SONOS speakers in my retail shop. We have: rebooted each speaker, router and PC, assigned permanent IP’s, tried to set up via Sonos net with a LAN connected speaker to router, reset the controller, reauthorised Spotify Multiple times. Our internet speed averages over 20GB down, but often Sonos Controller isn’t able to pull music from Spotify, and the whole thing just stops. My iOS app also keeps trying to check if I’ve got the most recent update, and often hangs in this process. This all started after recently updating the Sonos Controller app (PC). Prior to this and in over 2 months operation it has been a dream and done exactly what it said on the tin. I have had to permanently remove high mounted speakers from the wall and connect them to points on the ground where they are accessible to avoid my team having to drag a ladder out to reset these during trade. As a small business owner, I simply do not have the time to spend
At random times... my system starts by itself, often playing very loudly. This just started a couple months ago. Sometimes will start in middle of night, including the outdoor speakers. I have to figure out how to stop this! I tried disconnecting the system for a week while we were on vacation, but it did it again today when i plugged in the system again
I just received a Sonos 5. I used to have my turntable running into my gen 1 connect amp. It successfully streamed to all my other Sonos speakers in the house using the Sonos 1 app. Now that I have replaced the connect amp with the Sonos 5 and upgraded the system to the sonos 2 app I’m unable to stream the turntable to the other speakers unless I have the Sonos 5 plugged directly into the router. Any thoughts on this.
HelloI have now been trying to have my Sonos system to my network for a couple of days.Was working earlier last week.System is a 2xSL Sub and Play bar: This system cannot be added to any network that I have running in the house currently a 2.4Ghz and a Ghz. Error come up that they cannot connect to network nor the internal Sonos network. This system is purchased outside of my current living country not sure if this can have an impact or not.Sonos move. This one working without any issues and can be added without any problems. Any tips/help is very appreciated. Kinda hates to have a system just standing around collecting dust // Patrik
Hi all, (4K Movies specifically)No I didn’t do my research, but have a small room and find the Beam is super, so am sticking with it.I have a few movies on my hard drive which I have needed to re-download as long as I can find Dolby versions….I could just change my LGTV sound settings to ‘pcm’ rather than ‘auto’ for every DTS movie, but that’s a slight drag.Don’t want to focus 100% on one title, but as an example I’ve been looking for the original Alien movie, but every 2160p example I can find has DTS. So I was wondering if there is a website or source which lists movies that have Dolby sound?May be a long shot but thought I’d ask anyway. Thanks
I have an Amp, Playbar and Play 5 in different rooms. I never updated to S2 as I didn’t want to use 2 different apps. When I opened the Sonos App today, my amp is now gone. I can cast to it so I know it is still working, any thoughts as to why it disappeared from both my iphone app and desktop app?
HiI have 4 Sonos system in my house.Play5 (gen2)2x OneArcSince purchasing the latest Play One, the Sonosnet seems unstable.It is the second time now that all systems leave the network and can’t connect to wifi, except for the newest Play One which stays on the network.All are fairly near the router as I live in a small condo.In fact, when I try to connect the dropped system to my WiFi, they successfully get the password prompt, but entering the correct password leads to an “error, cannot connect”.Here is the latest diagnostic report #: 1097299673Thank You
My system has worked fine for about 2 years. Now, Apple Music is dropping constantly, skipping to the next track, etc. Most units are connected by ethernet. I just grabbed a diagnostic after it happened again. Could someone help?The diagnostic code is 174067995 Thank you.
Hi,I have 3 by Wi-Fi discs and 8 Sonos SL. they were working fine but know we experience intermittent cutting out of songs when playing Spotify. Our internet has no issues, it is just the Sonos system although some speakers always work with no interruptions. I have tried resetting th system and it work for a few hours but then reverts back to this state of playing, then having no sound, then skipping to a new song on the playlist. any thoughts?
Hellou! I just bought Beam Gen2 and One SL, I have old Ikea symfonisk speaker. I love the sound of them but I cant pair them use surround voice.Two compatible Sonos speakers are required to add a surround speaker. Make sure the products are turned on and connected to a WiFi network.I have tried reboot all speakers, installed them many time, rebootted router and used ethernet cable to Beam. Nothing has helped,so far.My router is ZTE MC801A.Here is diagnostic number: 74666999.Forgive me for my bad English :)Greetings from cold Finland!-Henri
Sonos system is working and linked to my Apple Music account. When I search for My Music, Sonos can find my playlists and compilations, but it cannot find my artists or albums! I have reinstalled both apps several times and it’s made no difference. I can stream music, but I want to see the list of albums I’ve saved. Any tips please? Thank you!!
My Sonos beam constantly disappears from the app. I have to every time I open the app, unplug my sonos beam from the power, and plug it back in for it to show. I’ve called tech support once before and fixed my router settings to pick up B/G/N signals. That worked for about a week. Now, the Beam does not show up in the Sonos app unless I unplug the power and plug it back in.Is there another option for me to fix it? This is incredibly frustrating.
Hello, I’ve tried troubleshooting through Reddit, etc. but am either at the point where I have to return the TV or the Arc. Sonos Arc hooked up to Sony X90CH - both only a couple of weeks old. When streaming from native apps on the TV, the sound will drop out randomly and i have to turn the TV on and off to get it to work. This is happning through the Android TV - no other items hooked up right now.I’ve submitted multiple diagnostics, so hoping a Sonos rep will engage so we can attempt to see if it’s the Arc or TV. Diagnostics: 2052993423 I didn’t get a screenshot of the other.
I bought a couple of SONOS ONE to connect them to my beam so i get a surround system. I have connect them all toghether, however, by speakers SONOS ONE´s micro does not turn on in anyway, meaning that the only micro ON is the one from my BEAM. Because of this, i do not know whether my SONOS One´s micro works, i do not know if Alexa works on them etc…I starting asking to myself that may be, if Beam is already using Alexe, maybe this blocks the Sonos Ones micro ?? I have tried to reset the speaker, uninstall the sonos skill in alexa…can you please help ? i am going crazy with this issue.
5.1 surround setup (Arc + Sub + 2 Ones) receiving Dolby Digital Plus 5.1 sound, but left and right surrounds are not outputting souund
Hi there, I have a 5.1 Sonos setup (Arc + Sub + 2 Ones). I have my PC connected to my LG C9 TV via HDMI cable, which is connected to my graphic card’s HDMI out port. According to the Sonos app, my Arc is receiving Dolby Plus 5.1 sound from my TV, but the left and right surrounds are not outputting any sound at all.After hours of fiddling with the TV’s and PC’s audio settings, I have only ever been able to get Dolby Digital Plus 5.1 sound (never Dolby Atmos, sadly, but at this point I’ve invested so much time that I’ll settle for 5.1). I have tried restarting my devices numerous times, tried every conceivable permutation of Windows sound settings and TV sound settings, and even removed and re-added the surrounds to my setup, but to no avail.Has anyone ever had this same issue? Any ideas on how we can get the surrounds to work?
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