Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi, This is driving me nuts so any help would be much appreciated. I have 3 Sonos players which are mainly used with the Spotify service; A Play 3 in the living room, a Play 1 in the kitchen and another Play 1 in the bedroom. The Play 1 in the bedroom is the furthest away from the router (Wireless router in the living room downstairs, Play 1 in the bedroom upstairs). I also have a PS4 that is connected via Ethernet cable to the router in the living room (PS4 is NOT linked to Spotify). The problem is, if the Play 1 is in use in the bedroom and the PS4 is switched on, this for some reason stops the playback on the Play 1. This problem does NOT occur with the Play 1 in the kitchen, or the Play 3 in the living room. Has anybody ever experienced this issue before, or has any idea what could be causing this and know how to fix it? Many thanks in advance, Dan
I was unable to connect to my music services (Apple, Google Play) to stream music to my Sonos speakers. I deleted the Services and tried to re-add them but was met with an error which specifies that I need to, "check your wireless connection" . I've rebooted the router, turned off all speakers including the boost then re-added them. I've also deleted and re-added the Sonos app, I've checked the registration in the advanced settings section. Nothing is working. I have unifi access points that were recently added but I've disabled these and still have the issues. The controller works with the speakers to play music my phone, but I can't add or connect with music services. I've waited on hold for nearly 2 hours on the Sonos help line but I can't sit on the phone all night. Has anyone experienced this issue or does anyone have any advice to help?
Hello All was working fine across 6 rooms until suddenly today 2 (play 1 & playbar in separate rooms) stopped showing up in app on iMac and iPhone/iPad. I have unplugged and plugged in, restarted iMac, wifi on phone and router but no success. When i try to re-add it seems to know i have pressed the mute/volume up button but then after a minute or so on the 'please wait while the connection is completed' screen it says could not connect to the components. I hear no 'chime' in the setup as it says i should in case this is relevant? very frustrating when nothing obvious has been changed in our setup diagnostic no: 6888861 Thank you Alex
Hi, My connect was recently exchanged for new one due to internal memory fault. It kept disconnecting. I got replacement which worked fine for a week or 2 but now it keeps disappearing from the controller (it is set up as separate room) also after some time the white solid light gets dimmed so that it is barely visible. Power off and on resolves the issue but I'm tired of rebooting connect every couple of hours... Diagnostic code:6886264 Ment "weird" in the title
Half of my devices work on 1 set of iPhones, the other half work on others. On my laptop controller I can't login to the password. I request "send reminder" that when it arrives, I change my password which then will NOT allow me to add the missing zones. This system was awesome. I have 17 zones across 2 houses. If you would have told me I would need passwords for the new controller I would NOT have upgraded. This system is now complete garbage and I will be throwing it in the garbage if you can't put me back to the prior controller. This controller is almost as bad as Donald trump being elected.
I want to use 4 to 6 play3s in a restaurant. This setup has to be reliable and also flexible, so I also bought bought Boost and connect. For the first test I used Boost connected to the internet router and then included the connect and one play 3 in the setup. They are all within one foot of each other. When I use the line in on the connect, the music jumps every 10 seconds or so! I read that maybe the wifi channel of the boost has to be changed manually, but there are only 3 possible channels. Is this the reliable wifi streaming experience that Sonos advertises? Did I just buy a dedicated Sonos router supposed to add more reliability which can't even create a robust wifi network in a dense urban environment? Please help, I really don't want to have to wire all the Play 3s with Lan!
I'm trying to accomplish a very specific goal and have had a really hard time. My parents are hard of hearing with my mother being completely deaf on one side and 40% loss on the other. They both have a difficult time hearing the tv without it blaring. If I buy them a Playbar and a Play1, can they be used together to play the same audio from the TV? I do NOT want Surround sound. I want to be able to have the bar at the tv for my father and others and the Play1 sitting beside my mom where she can hear. Is this possible? I see that you can play the same thing in multiple rooms so I'm assuming so but the website is completely unhelpful. Thanks in advance to anyone that can help!
Fortunately I have a simple setup, a ZonePlayer 100 and two Play:1 speakers. Other than the occasional router or ZonePlayer reboot, everything has been great. The past week or so I've had to reboot (remove power) the ZonePlayer every time I want to use Sonos. Whether I'm using the PC or phone app, the Sonos system can't be found until I reboot the ZonePlayer and then it's fine - until the next time I want to use it. There's been no changes in my network nor have I changed anything with the ZonePlayer or speakers. About when this whole thing started I was prompted to update the Sonos app so that's been done on my PC and every device I use. Today I tried reserving the ZonePlayer IP address in my router and it didn't help. When Sonos can't be "found", I can ping the ZonePlayer. No issues with power outages. Sure is a shame because I was able to get my Echo working with Sonos a while ago and now I have to reboot the ZonePlayer before issuing voice commands to Alexa which total
Had sonos 1 and 3 for couple of months and slowly regretting buying them. Lovely sound when working but very unreliable. Quite often devices whether using iPhone or iPad do not register the sonos 3 location. Shen it does plays for a short while then cuts out and message comes up saying error 1001. Getting beyond frustration now
Hello, I have a setup with a playbar in the living room, with a sub and two play1 all connected to the TV, this works ok. I have an additional play1 in the kitchen that also works ok on it's own. Grouping the living room and the kitchen works of I set it to some radio for example. However, when I try to group them and send the TV sound to the group the play1 does not play anything. Any ideas what could be wrong? Thank you.
I'm looking for set up advice to enable me to play content from all my hifi components. My current set up is:- Turntable to Pre-amp IN ; Pre-amp OUT to Connect IN Connect OUT to Amplifier Aux1 IN This allows me to stream music to all Sonos speakers around the house as well as my hifi speakers as well as output from the turntable. However, I can't seem to play content from my CD Player or Tuner to my Sonos speakers unless without uncoupling and switching cables to the Connect IN. Is there a way I can achieve this without having to continually switch cables around?
Did update last night. Everything was fine. Put music on today and there is distortion coming from one of my connects. Thought it was bad amp. But after some rewiring and wire changes I've found it is definitely coming from connect. Digital coax out and analong out both have distortion.
I reset my Pandora password for my iPhone and now it does not match what I set up for a password on my Sonos controller. Note: I do not use my iPhone/app as a Sonos controller for my home system. I use the Sonos controller. How can I reset my Pandora password on my controller to match the one i used for my iPhone? I went into Settings on my controller but find no reference to Pandora.
Hi. My Soundbar starts making a scratching when i recieve DD 5.1 sound. Dosent seems to scratch (or make drop out on stereo) or play music. The "funny" thing is that it ONLY happens when ethernet cord is plugged in the Soundbar. As soon as i remove ethernet cord from the soundbar it stops scratching and the sound is fine. But if i remove the ethernet cord, half my SONOS players disapear. There is also a SONOS BOOST connected to the SONOS system in another room (fairly far away). Anyone have a clue why a connected ethernet cord are causing scratching sound when plugged in?. Only resent changing in my system is adding 3 more play:1. (and did the updates) Regards Brian.
Hi, I got my PLAY:1 last month and thought the sound was absolutely fantastic, but I've noticed since I ran the update last week, I've noticed a slight change in the sound, whereby the right side of the speaker seems much more pronounced than the left, it's most obvious when instrumentation is produced to go between 2 ears/speakers, I don't know the correct term for it, but if listening to headphones when certain instruments play in the right more so than the left. On my PLAY:1 it seems only the right side is pronounced, and I don't pick up on production flourishes that I would when listening to headphones, bits are missing, it just doesn't sound as pleasant as before I thought it was an issue with the trueplay tuning but even when that is turned off, I test it on certain songs, and again, the same issue. Has anyone else encountered this? :)
I get the error when I connect to the Audiophile Baroque station. The strange thing is that I've been listening to that station for months without any problems. Also, sometimes I can listen to the station for several minutes or more without problems. I submitted the diagnostics to Sonos. My confirmation number is: 3450345. Can you help? Thanks.
Hi, I use my Playbar (and connected Sub, and Play 1s) for my TV (Panasonic 65DX902B) but occasionally I play music on the system from my iPhone 6s using the Sonos App. Every now and again (probably 1 time in 10) after switching the TV off the system will start playing the music I last played... even if that music was weeks ago and even if the iPhone isn't at home and therefore not on the same network. It starts usually about 10 mins after turning the TV off. I can stop it from the iOS App, by selecting "TV" or I can stop it playing by clicking the Play/Pause button. The weird thing is it's not consistent, so if I had to press a button every time I turned the TV off, that would be a pain, but because it's not consistent, I never do anything... I switch the TV off, go to bed, then get woken up by whatever I last played 10 mins later (I go to sleep quickly! :) ) Can anyone help please? :)
Purchased 2 Play:5 units and will have them with a playbar for Christmas, but one of the play:5's is not sounding right it seems to rattle whenever a tune with deeper base sounds is played. It is obviously something wrong with it because the other Play:5 makes no such sounds and they are set up in a stereo pair at the moment, the playbar has not been added to the system yet. I was wondering what the best way to handle this obvious warranty issue would be? Thanks for any help you may be able to give us. JB
I have 2 play1 speakers and a bridge. I just recently connected the second Play1 speaker but it will not emit any audio? I had no issues connecting the new play1 as it shows on my Iphone controller that it is connected and playing, just no sound? Should I submit a diagnostic?
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