Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Can anybody tells me why I cannot post a questions about debug systems? My Connect AMP won't boot after a update. It's out of warranty and I don't want to pay to fix it. the firmware need to be uploaded via TFTP but I need more infos... I tried to start a deep debug thread but the system don't allow me to post it... please help Thank you
Hi to All! I'm a fairly new user on the forum so please excuse any cock-up! The issue I have is drop-outs when using the ZP90 line-in(Living Room) connection to listen on the Play 3(Kitchen). They start after a few minutes, regardless of line-in source and physical location. I've tried iPad, CD and iPhone on the ZP90 line-in and all drop-out. I've moved the ZP90 into the kitchen so that it is close to the Play 3, and it still drops out. I use a 5 year old Bridge and Connect (ZP90uk) along with a new single Play 3. The Bridge is connected to the router. The ZP90 line-out is connected to a hifi amp line-in (Living Room) and I want to use the ZP90 line-in with iPad or other source to play music on the Play 3 (Kitchen) . My main reason for using line-in being I listen to BBC Iplayer Radio on catch-up which isn't compatible with Sonos. I use an Imac in the Kitchen to listen on Play 3 or Living Room hifi which is fine, suggesting that the ZP90 receives Sonos Wireless ok. Source
Hi guys, I just updated Sonos today on my iPhone as it alerted me that new updates available. I then tried to add a new speaker to my system. When I press add new speaker it says that I need to sign in first. When I sign in it doesn't register my email saying that I need to "sign in with the account that was used to set up this Sonos system" How strange! How can I fix this? Your help is dearly needed!!! Danni
I store my iTunes library on a Seagate 1TB external drive. When I attempt to add the location within Library Settings within the Sonos desktop controller app I get the following message: Shared Folder Not Added The shared folder on the drive can’t be added, because it is formatted using an unsupported file system. In this version of OS X, Sonos can only share folder on external drives formatted using the HFS+ file system. Can anyone provide advice / assistance on how to get around or fix this?
Beloved sister in law disconnected my play1 so She could charge her phone...when I plugged the speaker back in the iPhone app was telling me it couldn't connect to sonos. I did everything (restart router, wifi, turned off phone, stood on my head, you name it, I did it). Any help here? Customer service is closed for the weekend and I'm having a party tomorrow afternoon and really would like it working...please help!!!! Thank you!!!!
I wonder if anyone can shed any light on this. Recently - within the last three months - I've started. To get quite specific errors on my Sonos. The typical pattern is this: start playing a zone, and it will play fine for maybe 8 minutes or so. Then it will drop out for perhaps 5-30 seconds, then start again. Over the nest 10 minutes the drop outs will increase in frequency but drop in duration until the stream becomes on/off/on/off. Stop the stream, wait ten seconds, restart it and it will play happily and without interruption for hours. The problem doesn't appear to be source-specific. It manifests with Tunein radio, Spotify and music from the NAS. Nor does it matter whether the zones are started from a controller/idevice or by an alarm set on Sonos. And like all the best IT problems, sometimes it never appears, sometimes it does, and replicating the conditions that cause it to appear has proved not possible. I can provide a lot more information about my specific system,
Hi all. I'm a bit of a Luddite but I bought a NAS drive and set it up as per the instructions. So far so good. But since then, when I launch the sonos app on my phone, it fades in and out of connection, asking me to connect to wifi. This didn't happen before. The times when it drifts "in" I am able to find and play the tunes off my NAS. Is there anything obviously wrong with my new set up? Thanks.
I have a Connect wired via a switch to my Asus OnHub, which works very well. I also have 2 wireless Play1s as a stereo pair, which also work very well. In the Google WiFi App, the Connect shows up under device details as wired, which is should since it is in fact wired. The 2 Plays also show up as "wired" in the Google WiFi App device details and they are most definitely wireless, and SonosNet is disabled. I have provided this feedback to Google, I was wondering if anyone else with a similar configuration is also sees what I'm seeing in the Google WiFi App?
I like how you can play Sonos through spotify now, there are obvious deals going on between spotify and Sonos. I would like to be able to use the Sonos controller app, with spotify coming through, away from my speakers, and as my main music player on my phone. I tend to compose my playlists when I'm on the go. Which means, I never ever create playlists for Sonos. I would like to be using my Sonos app all day and not just for the brief time I'm around home. i don't really like the spotify app anyway. If I could use my Sonos app as my main daily music player, with spotify as a source, coming through the phones speakers, that would be great. Sorry, just dropping that here. Sorry if that wasn't clear.
My setup: a Mac mini connected to a Vizio TV. I have a Playbar connected to the TV to capture the sound from my mini (iTunes, the SONOS Mac app, Netflix, YouTube, etc.) To stream the music throughout our apartment, I have a Play1 in the bedroom and another in the kitchen; these are both getting a signal from the Playbar (I'm not using my Internet wifi signal to stream SONOS; i.e. it's in "Boost" mode, as you guys call it.) My problem: sound from the Play1s will randomly cut in and out. There doesn't seem to be any discernible pattern to it - it happens at various times throughout the day. And sometimes it'll go for days and work flawlessly, then one day I'll be streaming some music and the 1s will cut in and out. When it's happening, it seems to happen once every 30-60 seconds and the drop out lasts for a second or two, then resumes playing. The Playbar sound does not drop in and out (it's hardwired to the TV, so no surprise there.) The closest Play1 is probably less than 20 f
Hey everyone, so this is my first time using the forums and I'm really hoping you all can help me. I've had a stereo pair of Play:1s and a Sonos Sub in my room for the better part of three months without any issues whatsoever. They are positioned under my TV, near a cable box and an Apple TV. Recently I purchased a Pro-Ject Debut Carbon turntable as well as a Pro-ject Pre-Amp and connected them to my system using a Sonos Connect. Shortly after playing my first record, I noticed a faint buzzing coming from the Play:1s as well as the Sub. The buzz coming from the Sub's consistent, whether there's music playing or not. The Play:1s buzz's only audible when music is playing and for a short period afterwards. I began to troubleshoot and tried to look online for the cause of the noise. Here are the things I've tried: - First I cut power to the turntable, Connect and Pre-amp, all of which didn't help my situation. - Then I powered off and powered back on the Sub and Play:1s, still buzzing -
I've been running into difficulties adding CR100's (The Russian Ipod's) and the CR200's to Sonos systems since the release of 5.2. Has anyone else experienced this issue? When adding to the system, it says "connecting" but this ends with an error message. This has happened on two separate systems. System reboot, different Sonosnet channels, factory reset, different router, using a Bridge, using a Boost etc. without any luck. Thanks.
Hi - I've recently purchased a new Samsung TV which doesn't have analog L/R audio out, only optical out... What is the best way to connect to my ZP 120 (Connect amp) to the TV audio output? I've read a few forums, some say use a convertor from optical to analog, others say use the HDMI output of the tv and purchase an HDMI/analog convertor? Thanks for your help!
Of late my system is acting up sometimes, and Sonos support has been a little tardy, so if anyone here has any ideas I would be grateful. My set up is a Bridge wired to a Time Capsule router, with a 4 zone set up. NAS is a WD passport USB drive, wired to the USB socket of the TC. The problem is music play stopping at random times, even when a single zone is playing. Internet radio doesn't seem to be affected. When this happens, when I select a playlist, the controller response to a replace queue command is an error in selecting tracks message, nothing moves to the queue, and no music plays in response to the command. All Sonos units have reserved IP addresses in the router. Sonos support also asked me to provide 50 cms separation between the router and Bridge - I have about 40 cms vertical separation, so that should be enough. I do suffer occasional power outages, but Sonos usually copes, rebooting on its own when the generator kicks in. All I have to then do is reselect the required p
My speakers keep dropping in and out. At first I thought it was only when I was using the (uncompressed) line-in from the Play 5, but now it's been happening when playing from Spotify and other sources. The controller is also very sluggish when I'm trying to group/ungroup different speaker combinations. I don't think it's a sonosnet mesh issue -- a direct, unobstructed line can be drawn among all the speakers. I've got a Play 1 plugged into my router, and a bridge positioned in a spot where it should boost the signal for a specific room. Not sure what else I should do.
I received my Sonos ZP80 and Play 1 today, but I’m having some trouble with the setup. I have my turntable plugged into the RCA input on the ZP80. I then have an RCA male to 3.5mm female adapter plugged into the RCA output, and a standard 3.5mm auxiliary cable connecting the adapter to the analog input on my Sony Soundbar (https://docs.sony.com/release//HTCT260H_EN_ES_FR.pdf). My problem is that nothing is coming out of the soundbar (but the play 1 is working just fine). Before the Sonos setup, I had turntable > RCA to 3.5mm adapter > 3.5mm aux cable from adapter to soundbar, and it worked fine. Am I misunderstanding something about the analog output of the connect? EDIT: Scratch that! I'm an idiot and just had to crank the volume up on the Connect. If it's under 80% or so I don't hear anything out of the soundbar. Everything's working great now.
Having added a new iOS device to our household and installed the SONOS app, our existing devices now show the error message "Unable to play song 'XYZ' because 'new device' is unavailable. Launch the Sonos controller on 'new device' to enable playback"....any help would be gratefully received
I set up my Playbar on my Sharp Aquos TV. I have three components set up on this TV. The Playbar is connect to the Digital Audio Output. After setting it up only one of my components plays sound through the Playbar. It does not matter which HDMI I connect the components to, it will only play sound from the Direct TV box. My Time Warner cable box as well as my Samsung blu ray player will not play any sound. Does anyone have an suggestions, I would greatly appreciate them. Thank you
So I am currently using 2 play1's connected using a Connect to my pc via line in. Set up was easy and it worked a treat. Then after a week for some reason it randomly starts cutting in and out. Checked all of my channels on my wifi (channel 1) and sonos is on 11. It then for some reason stopped - happy chap. Now after another 2 weeks its back and slowly gets worse and worse until it cuts out completely. The only way of resolving it is to unplug the connect and wait for it to re-boot. Then it works fine again for a few hours before slowly cutting out and dying again. I've checked every cable and lead and they are all fine - having swapped over tons of different leads to make sure, all do the same thing. I understand that they're not primarily a pc speaker as I know my pc's wifi will cause some interference, but surely this isn't meant to happen? Diagnostic number is 7015113 (if it says interference from other things using wifi it's wrong - have tried it all with EVERYTHING off
I am looking for an answer to a problem that has just started occuring. For the last couple of days there is no sound playing from my soundbar while playing from spotify. The sound is fine from the TV and even from the music on the mobile device but when we use spotify i can see the music is playing but there is no audio from the player. I have tried a number of suggestions from the forums including reset the whole system. Any ideas welcome?
Hi there, We've got two PLAY:1's in our office. We run them on the normal office wifi, there are 2.4 and 5 ghz wifi connections which we can switch between. Its a corporate set up so the wifi is shared between multiple floors and there are routers on each to boost/relay it which we don't have access to tinker with. The internet connection is very fast and reliable. They will work for hours at a time then as soon as another person in the office tries to play a song all of a sudden all the speakers disappear from the sonos menu and don't reappear for a few minutes. Some times we turn them off and on again to get them to re appear. Is there a reason a different person trying to play a song could kick off the speakers? We've also noticed the same issue if some one tries to play a song from the spotify app after using the sonos app from the same computer. We also constantly have one speaker dropping off, it tends to be the speaker we set up second. It randomly comes back on some ti
Hi there. This seems to be a common issue with Sonos. Mine has been working well for 18 months but recently, it has failed. I cannot add my music library from iTunes. It says 'Sonos cannot find 'Billtownleymacbookair' . I have done everything suggested - sonos software is up to date, Macbook is up to date, Wifi rebooted, computer name changed to above. Nothing works. I am tearing my hair out. Please help!
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