Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have a sonos play 5 connected to my Technics 1200 turntable with a pre amp in between. It works perfectly. Unfortunately, when I group it with other speakers so I can listen elsewhere in the house it will ungroup when the current record is done playing and every time I change records I have to group it again. How can I keep the grouping persistent even with gaps in the sound?
Network MatrixI’ve been having issues with my system for a few months now and I need some help. I’ve had my system for about 4 years now. A playbar, sub, and two play3’s in a stereo pair for surrounds, They make up a group called lounge in the living room. I have another play1 that hangs out in the kitchen called traveler. So here is the problem:When I play music, doesn’t matter where the source is coming from, it can be from my synology NAS or amazon music, or sonos radio, it will drop audio in the lounge group for 3-10 seconds. It can be every 10-20 minutes or it can be unbearable and a couple of times in the span of one song, or it can go hours without issue. But here’s the deal, Traveler NEVER drops, it’s located about 10-15 feet form the living room (in the kitchen). And when I watch movies/TV the audio is always perfect and never ever drops in the group.In my troubleshooting I got a boost. It didn’t help so I Moved my router/modem/boost out of the living room and into the base
I have a problem which happens every few days. The sound becomes ‘broken up’ and jerky - like using a microphone that’s not connected properly, so we get every other word, something like that. If I change to a different tv channel, it’s fine, then go back to the original channel, and that’s fine too. So it’s an easy fix but so annoying!!! The other day I came in the room with the tv on and the sound was just stuck on like an ‘echo’ - sort of ‘pay pay pah pah pah…..’ very rapidly. Like feedback I guess. I turned off/on and it was fine again.why so many issues with a premier product that is not cheap.My Arc is connected to my Samsung Neo QLED TV via a Smart Connect box using the e Arc port.
Hi support. My PC restarts in the middle of update install on Windows 10 app. 13.4.1. It has done that on earlier version, and then it didnt in a long while. But the last update, it started again.I have send an diagnostic with number 264811369 to your support dep.Just to let you know, that theres a problem with the app update on the latest version. Best regards,Michael
I have a Play3 in the home office with a very good wifi signal. However when I try to stream anything from Qobuz the streams break up and it tells me my network speed is insufficient to support playback.That is nonsense because I can stream Qobuz in 24 bit hi res flawlessly to my phone and desktop computer in the same room with all of the devices connected to the same wifi access point.What I’ve ended up doing is installing BubbleUPnP server on my NAS and creating OpenHome renderers for my Sonos products. I can then use the BubbleUPnP Android control app to stream Qobuz to the OpenHome renderer i.e. the Play3 and that configuration works perfectly using the same Qobuz stream and wifi access point.So why does the native Sonos app not work but the OpenHome renderer solution does? If wifi or internet speeds were a problem the OpenHome solution wouldn’t work either.Prior to the OpenHome renderer solution I went through a full Sonos system factory reset but that made no difference.
When I select a song to repeat in the Sonos app, it will play through the first time then on the second time around it only plays the first 10-15 seconds and then restarts. It keeps doing this until i deselect repeat and move on to another song. Seems this has been an issue with others. Diagnostic # 87898677
I can't group the move with other speakers, this message keeps popping up. All the other sonos speakers are connected to sonosnet. I have mesh routers, and thought i fixed it yesterday, was working for a bit. I think the problem is that it connects to one of the mesh nodes instead of the main mesh router, but mot sure. Anyone knows what to do?Thanks!
Hi, over the past 2 weeks I have noted that my Beam no longer is listed in my system on app (move showing) however is shown on my wife’s app within the same system. we both have iPhones (me 12, wife 8). I have reset the move and router umpteen times but no chnage. (Sometimes when I reset the router the beam is shown, however disappears again next time I use the app)very frustrating so any help would be greatly appreciated
Hi, I’ve searched and tried a few things but I keep having this really annoying issue when I change a record. Complete novice, just got the system so I’m fairly certain there is some setting I am missing that is causing this.I’ve got a play 5 connected to my Audio-Technica LP120 turntable. I also have a oneSL set up in my living room and when it works, it works great. But it keeps disconnecting when I change a record. The 5 will all of a sudden be full blast and the two speakers will be un-grouped and the App will say it can’t find my network. I’ll have to sit and restart the app multiple times until it decides to find the signal again.I’ve reset the router, checked the wireless connection during it’s “outage” but the App just keeps losing the network. Please help if you can, and thank you.
Hi, I’ve been having constant issues trying to update my beam and can’t use it for many weeks now. She will work alone with TV, but can’t use in 5.1 configuration or send music through it, she’s not part of my system anymore as I can’t do this update.I have the 1013 error message code. I’ve been through all the proposed solution, I’ve factory reset my system several time, nothing will do, can’t update.Here is my diagnostic report : 1410586573 Hope someone can sort this out as it is super annoying… Thanks!
I’m trying to add a second-hand (ebay) Boost to one of my S1 systems.On the first setup attempt, the S1 iOS app indicated that a device reset was required. That’s plausible. I’ve now reset the device, twice, generating the expected set of flashing LED sequences.On several subsequent attempts, the app just doesn’t find the Boost. The Boost is wired to the network, has acquired an IP address, and is pingable from other devices over both the wired and wireless networks. The Boost’s LED is flashing green, as one would expect during setup.Is it possible that if the Boost was previously used on an S2 system (as is likely), there’s a problem in now adding it to an S1 system?
Bonjour,Je viens d’acheter 2 enceintes Sonos One que j’ai couplé en Stéréo et ajouter à ma sonos Beam.J’ai remarqué que des déconnexions s’effectuent souvent sur celles-ci (perte du WiFi, je pense ?).Je voulais donc soulager mon WiFi et brancher en Ethernet sur mon switch (qui est connecté à mon routeur).Et j’ai un message d’erreur m’indiquant de vérifier que le produit est connecté à votre routeur par un câble Ethernet et le WiFi ne se désactive pas !Et cela revient après quelques instants !J’ai également remarqué que lorsque j’utilise ma télécommande pour augmenter le son, seule celui de la barre Beam réagit, pas la paire de Sonos One.Savez-vous pourquoi cela ne fonctionne pas ?Faut-il le brancher en direct sur mon routeur ?Merci de vos éclaircissements.
Hello, Does anyone know what the following part is? I have been troubleshooting a defect Sonos Sub and it is not working. I suspect it to be a kind of diode as it’s marked as D6. However, there is no marking on the part itself. When I check the voltage drop with diode measurement with a multimeter, it’s 0V and it is short circuited when checking the continuity, regardless of polarity. The part is right behind the transformer. I am trying to find a suitable replacement but I am stuck unfortunately. Please see attached image. Thank you.
My Sonos Move will not reconnect to the rest of my system after we had a power outage and lost Wifi for a period. Wifi router has been rebooted and I have followed all the steps on the app. Note that I am using the S1 app as 2 of my 5 devices are not compatible with S2. I have submitted diagnostics, number: 725298348
Hello,I have multiple sonos devices. All of them are placed on WM = 0 as my ARC is wired.All other devices (Sonos Play: 1, Sub, Sonos Ones, Sonos Play_5s) are all on WM = 0 apart from a single Sonos One. I have power cycled it, factory reset to no avail.If I factory reset and wire it, it will show up as WM = 0; however as soon as I unplug the ethernet cable out of the One it goes back to WM = 1.Diagnostic 1596752830Any ideias? you help is appreciatted!
I bought the Arc soundbar + Sub Gen 3 last week. For the first couple of days, the system connected to my Pixel 3a. For the past several days, however, I have entirely lost my ability to connect to the system. I have tried restarting the soundbar and my phone. Nothing has worked. Any suggestions on how to troubleshoot?
I'm having issues with choppy TV audio, it drops out for a split second every few seconds. Sometimes it's the playbar dropping, sometimes the One SL surrounds. Playbar is wired and surrounds and sub are wireless. Diagnostic ID is 485431841. I've tried removing the speakers and re-adding, rebooting router etc, but it's not helped. Generally happens with Netflix, but also happens with Amazon, Apple TV etc. TV is LG C9 if that matters.
I have (2) 5.1 setups. Both amps were hooked up and working. Suddenly one rooms surrounds stopped working but it says it is connected. If I remove both surrounds I can hook up either room of surrounds with one amp but when I go to put the living room surrounds back to the living room amp the media room surrounds won’t work. They say they are connected but no sound comes out?
I have since day 1 issue when playing flac Hifi music (Tidal, Deezer, flac files on my phone).I have 2x sonos five, 2x sonos one.The issue is EXTREME unsync music and rooms drops every single times when i select new music or if i forward and backward the musicI tried tons and tons of things that do not solve the issue at all.The only solution i found is to plug every sonos speakers on ethernet cable OR use MAXIMUM 2 speakers AT same time. If i play with more than 2 speakers, the issue come back again without ETHERNET cables.These are the things that i tried yet.-Try with SONOS Boost device enabled.-Try with sonos boost and 1 wired speakers.-Try with sonos boost and 2 wired speakers.-Try without sonos boost with 2 wired speakers.-Try to move sonos boost closer to my room, and farther.-Try to move speakers anothers places.-Try to change the router for a brand new one, with satellite lastest 6TH generation.-Change IP adress.-Tried all available routers channels into sonos app.-Tried all
All radio stations working using TuneIn, except WDNA It keeps repeating the ‘splash’ message, with sporadic cuts in the sound. All other stations (I have about 40) work as expected. Logging in to wdna.org on the web works fine, it’s only on Sonos for this one station.
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