Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
- 23,510 Topics
- 114,614 Replies
Currently, the Sonos app (Mac) does not let me search my Music Library. I also have my Apple Music account connected, and that's fine (both across Apple's entire collection, and my own), but the Music Library (from my Mac's Music folder/iTunes library) doesn't work. It [i]did[/i] work, though - I have songs on my queue that are from my Music Library, and they still play fine. Also, the first time this issue cropped up I re-indexed the library, and search began working again - but it hasn't lasted. Re-indexing takes an hour or so, so I'd really rather not be doing that regularly. And just be clear: there's no errors, it's just the standard message when there are no search matches (even though there are definitely matches within my library). This seems to have cropped up in the last update. Any thoughts on how to fix this?
Just recently signed up with Spotify and am having the following problem. I can play Sonus on the Spotify app. However when I try to play Spotify on the Sonos app I get the following message : "on able to play XXX song, Spotify connection was lost ". I have Spotify premium service. Originally Spotify was working through my Sonos account and then when I changed from my free trial Tucson is premium I keep getting this error message. Does anybody have an answer?
I recently got a Google Home, which is great for controlling music when you are cooking, holding a baby, etc. I was disappointed to discover that my Sonos Play:3 has no line in. My plan was to control my Sonos via Chromecast audio, which works great with Google Home. I realize this would negate the point of having a Sonos, but until there is an integration, I'd really like a work around. My question: Is there any way I can convert the ethernet connection into a aux input? A cable for the conversion exists (https://www.amazon.com/3-5mm-Audio-socket-Ethernet-Adapter/dp/B00NIGLFV6 ) but will the Sonos actually treat it as an aux input? Thanks!
Ok so I have two locations each with multiple systems and have been using Sonos since the beginning (figured I better add that as a Caveat to the obvious answers) - On one system I have 6 Units ranging from the first connect through to the plays paired... I am on my own wifi ... but I have one systems I call Snug that keeps dropping off... I have tried powering down and even doing a factory reset and reinstall and it still drops off.... Any ideas apart from 'throw in the trash and repurchase ?
I am trying to connect to soundcloud after buying a new phone. Because I lost my password on soundcloud I changed this password. This caused a problem at the service at my sonos, so I removed it and installed it again. During installation I need to give it access to use my soundcloud. But at that moment it jumps to my soundcloud app and says: There was a problem loading that url. Apparently the url from the sonos system is not correct anymore inside the soundcloud app....
Has anyone else experienced any problems since upgrading their iPhone to iOS 10.2? I have intermittent problems since iOS 10.2 upgrade the other day. The controller keeps losing the wi-fi signal. I have tried everything I can to cure this including re-booting my router, turning wi-fi on and off on my iPhone 6, turning my iPhone 6 on and off, but no improvement. I had no problems before the upgrade to iOS 10.2. My wife has not upgraded her iPhone 6 to iOS 10.2 yet and she has no problem. Also I have no problem with the Sonos Controller on my Android tablet.
I received diagnostic code 6855999 and error code 1002. Sonos system has worked perfectly until now. Cannot play anything off spotify. Keep getting error codes and time outs. Ive changed channels. Ive refreshed IP address, reset everything including router. Uninstalled and reinstalled apps and still will not play my music. Ive reauthorized spotify. Will play spotify radio and tv though. Any ideas?
I have a Buffalo external hard drive connected to the USB port on my Asus RT-AC87U Router so I can access my iTunes dir with my computer off. It worked fine about 2 yrs ago, but I can not get it to work now. I can access the Buffalo drive from my computer and play music, but when I try to create a SONOS library SONOS delivers the message "Unable to add music folder", "The Computer RT-AC87U-0720 (my router) refuses to let SONOS connect to in". I turned off the firewall in the router and on my computer, but it still did not work. Anyone run into this problem?
Hi, Have recently purchased a playbar and 2 play 1s to use as surround sound. Set it all up and it worked. Then changed wifi provider so changed the settings for the new network and the system worked well with surround. Woke up today and both play 1s are now not working as surrounds and I can't add them to the playbar as that option has disappeared. For a while it allowed me to try and set them up but didn't connect. Please can you help? Thanks
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.