Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have just bought a Sonos Connect Amp and have successfully linked it to my iTunes library and added 3 BBC radio stations to "My Sonos". This all works well. However, if I return to use the app, say the next day, then whilst I can select and play a radio station (proving that the wi-fi and router are working), I cannot play a track from my music library (I can see the tracks but they have no track artwork) and get the error "track not found". I can resolve by updating my music index but surely I shouldn't have to do that each time I wish to start a new session?
Depuis bien 3 jours, je n'arrive plus a lancer la musique sur mes enceinte sonos depuis l'application spotify. et aussi impossible d’accéder au playlist de spotify par le controller sonos. Savez vous pourquoi ? Je trouve que l'application sonos et spotify a toujours été fibrille, il serait agréable que les techs se pose un bon coup dessus pour faire quelque chose de fiable. Aussi j'ai un Bridge, mais mon réseau wifi étant pourri (campagne oblige^^) lorsque je suis sur le net ça fait sauter ma musique. A Quoi sert le bridge du coup ? Merci a tous
I have two Player 5 Generation 2 players and one is working fine, the other stopped working, it will stay at green light if nothing is pressed but as soon as I press the back to try to add it to my Sonos it will blink orange. It also does not read on my android phone for our business. Tried to call Sonos and its more than 30 minute wait for troubleshooting support. Diagnostic # is 8181837
Hi I just recently purchased the Play 3 bundle (Play Bar, sub, and two play 3 speakers) and I’ve been having trouble getting the sound to sync with the TV. I have the Play bar hooked up directly to my 65” LG C7 OLED TV using an Optical cable and Ethernet cable connected to the router and the rest of the speakers via WiFi. I never had this problem with my Bose sound system. Also, when I disconnect Sonos completely and just use the TV’s internal speakers, everything works perfectly. Not sure what the issue is... I have tried using different cables and re-adjusting all the options on both my TV and Sonos... Still no luck... I really hope I can get this issue resolved quickly since I only have 2-weeks left to return everything and get something else... Any support would be greatly appreciated! Thanks
Can any of the sonos staff or users out there tell me why today, my favourite radio station 101.6 adult warm hits, big rradio, that I have been using for years on the tune in app will now not play through sonso. All the other stations that big rradio offer do but alas, not my favourite that I stream every single day. #frustrated. Are there any other ways to get this? I have
I have recently switched my streaming music services to Amazon Prime and I pay an additional yearly subscription of £21.99 and have uploaded some 22000 plus tracks to their cloud servers. The subscription extends the tracks beyond the usual 250 default track limit. Most, if not all, of my uploaded tracks are encoded in AAC format mainly 256 of 320 Kbps. I can see the tracks through Amazon (plugin) service in the Sonos app and can play them all directly from within the app. Just to clarify, there are no DRM issues associated with any of the uploaded tracks. Using Alexa (I believe) these uploaded tracks are accessible from the cloud server using voice commands and it appears the tracks are fetched and added to the requested room (hidden Amazon Session queue) for playing, but for some reason I am getting an encoding error message at the start of playback... see attached screenshot and diagnostic number 8189279. I know the track concerned in this case will play fine when I use th
Direct Tv remote initially worked fine when I set it up, now it doesn't work at all and seems the eye of the sonos playbar just shunned the remote. I tried deleting and adding back with no progression. Now it doesn't even see the remote when I try to add it back?!?!?! 800$ for a sound bar that doesn't work or come with any real tech support... starting to second guess my decision.
Hi there Me and my wife have been noticing that the new Sonos app search function won’t produce the same search results with Spotify that it used to do. This is most annoying indeed. With Spotify we still get the same results and could of course play the resuls from Spotify to Sonos but that’s not a good user experience. So the question is - what happened? Why is the new search worser than before?
Hi my sub keeps dropping out. If I go in settings and turn the sub off it comes on but cannot be adjusted. Like wise if I turn it on it goes off. Have tried different channels and turned off possible interfering devices. I have also removed the sub and reinstalled it but still drops out. I am using a boost. 8193849 diagnostic number. Thanks
On updating my music library from iTunes on my Mac, the error message'Unexpected Error When Importing Playlists' was displayed during indexing process. Most of my tunes were found but some were not. On repeating indexing process, the same problem arose. This time, a different set of tunes were not found.
I have the same issues as everyone listed, constantly stops and have to unplug Sonos and then will start back up. It appears to be a Sonos problem and not wifi as wifi is very strong and unit is not far from router. Something happens when using iPhone 6, 6s and new iPhone X. Unit is less than one year old.
I created a Spotify playlist. Some of the songs I have in my music library some I put in from Spotify. Five tracks (of over 90) won't play. I deleted them from the playlist and added them again via Spotify itself. Still not joy. Those songs will play on Sonos via Spotify or via my music library - just not in the playlist. These are hardly obscure (Born to Run, Get Up Stand Up). How do I fix tis?
Recently my Play 5 and Play 3 went though a software upgrade. Since then they have stopped working. When I utilise Spotify the speakers either dont show up or when I select them nothing happens, no music plays on them. I have factory reset the speakers, re-added them to my network but have the same result. My Play 5 is running with an auxilliary jack plugged in but no wireless. Anyone else having a similar problem?
With streaming a movie on Netflix I have had an occasional thumping/popping sound. It also briefly dropped out but the movie also buffered when this happened. I have the playbase and the sub and both are less than one month old. Software is said to be up to date. Diagnostic #8179016
Hi there, We've been having an issue with the connection to Spotify for a few weeks now. Some days we can get through a few albums no problem, and others we can hardly get through a whole song without 10 minutes down time. We've tried resetting our router and updating our Sonos app, but this seems to have no effect, as soon after we will lose connection again. Our diagnostics number is: 8180096 Any help would be much appreciated. Thanks
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