Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I got a new router yesterday. I connected one Play 1 speaker fine, but another Play 1 and a Play 5 (first gen) cannot connect. I updated wireless settings, updated the initial Play 1 speaker. Turned off and on wifi, turned off and on all speakers. Any ideas anyone?
Since the upgrade in the summer I've had very limited success with my Sonos system. I've uninstalled and re-installed the app but issues still happening. Now the problem that I've got is I cannot play anything in my sonos favourite playlist as the file cannot be found error message keeps appearing and some albums/songs that I have added via Napster will play and some won't. The radio will play with no issues. I've put a diagnostic into sonos last week but alias to no avail no reply?.
I've had my Sonos a good while with no issues but now I can play the radio fine and also spotify but get an error message when trying to play from my music library stored on my Mac. The message says 'unable to play Hello.m4a - cannot connect to //Jasons-iMac/Music because the server cannot be found' I'm not sure how to resolve the problem. Can anyone help?
Since completing the latest upgrade this week and linking to Spotify no matter how many times I turn off my Play:1 and uncheck various boxes/settings, it keeps turning on again after a few minutes and playing the next track in line. I tried everything I could think of last night and in the end had to resort to unplugging it to get some sleep. Given you can't just plug it back in, I had to set it up again as a new room. Is there a solution? I don't want to keep unplugging/setting up my Play:1 - leaving it off makes it redundant. I couldn't seem to find a way to 'unlink' Spotify in case that was the issue and the only advice I could find related to deleting my Spotify account, which I don't want to do. Just need to disconnect it if it's causing an issue and stream music as I did previously. Any suggestions?
I have 8 sonos speakers in various rooms, with a boost attached to my router. I added the playbar, sub, and two play 1s to my downstairs tv last week in a surround sound set up. Sound works great, but I am getting huge interference in my 5g wifi channels now down there. I normally get 80+ MBs download speeds, but with the new surround sound setup, it intermittently slows to 1 - 10 MB. Love the sound and set up, but can't use internet (including Apple TV) when speed slows down that much. Anyone experience similar issues and have a solution? I've tried changing channels in Sonos app, but that only changes 2.4ghz channels, not those on the 5ghz. I have a Directv genie mini receiver connected via wifi down there also, but I don't believe that's causing the issue as I've never had problems with it slowing wifi down before.
I recently purchased a PLAYBAR and SUB, have had it less than a week, when everything is working it's great.. However the PLAYBAR drops out while watching TV and the SUB continues to play. Once it drops out I have tried to change sources to see if it will come back on, and still nothing. I have also tried to change the SonosNet Channel, and still nothing. All other devices including the PLAYBAR and SUB are wired, and based on the fact the SUB continues to work I don't think it's a wireless issue. Any insight you can provide is appreciated. I submitted a diagnostics report, the confirmation number is 6835730.
I tried to start a new thread on the Troubleshooting board. On submitting the message, I got the error: "Your message is not considered appropriate. Please contact a moderator to check what could be the cause of this." What causes this? I did newly register. Are new users blocked from starting threads?
My play bar is playing sound on both TV and play bar. When I select the option to "Audio system" which is the only option available other than "TV Speakers" it says Audio system unavailable. Check the Audio system...." and reverting back to TV speakers however the play bar is also playing, which is kind of echoing. Is there any way to turn off the TV speakers Thanks in advance
Hi, I just upgraded to v7.0. Controlling sonos from Spotify works great except I'm not able to group rooms from the desktop app. All my other devices (ipad mini, nexus 6) show the little "..." to the right of the particular device and I'm able to click it and group rooms together. Not so in the desktop app. It does not show the "..." so there's no way to group rooms. Am I'm missing something? Iis this intentional?
I was just trying to apply Trueplay Tuning on my Sonos set (Playbar+ 2x Play 3), but both on my iPhone 6s and iPad Air 2 the app keeps saying it can't download the content when tuning the 'silent part'. My WiFi connection seems fine, as downloading apps and stuff on my browser works and playing Spotify music from the Sonos app on my set works as well. I have no idea what could be going wrong, can anyone help me?
After upgrading to ver 7.0 and performing True Tuning both left and right player 1 speakers as well as sub do not function when listening to TV. Had problems before upgrade. Any suggestions. All three speakers are installed. Wondering if it wouldn't be before to reinstall the whole system and if so, how would I do that?
Since I am an iOS user, I don't participate in the betas, so I don't know how it works. My question is, if you're on the beta software and they push out the new release, do you automatically get pushed to the new update? The reason I'm asking is I'd love to see a diminishment in the "Error Code 9" threads started every day. I know that this board system's search function isn't great, and the human nature of not bothering to look to see if others have posted the same thing factors in to that as well (and bless those who actually do jump on an existing thread, you have my thanks!) but it does seem like there's been a larger number of issues this time around. I also hope that those who write the beta software system can go back in and fix the issue that caused people not to be able to get out of it without intervention by the community staff at Sonos. Were it me, I'd also be pushing for an added step in the process of signing up for beta that called out that if you're an iOS us
I have just updated to the latest version, during the update it said a problem had occurred, and did I want to try again or try later. I clicked tried later as I was nipping out. The app has updated the software 7.0. But It can no longer find any of my speakers, then only speaker it is showing is my soundbar. I should have the following Speaker Set Up. Lounge - Soundbar,Sub and 2 x Play 1's Kitchen - Play 5 Cinema Room - 2 x Play 1's Hallway - 1 x Play 1 Landing - 1 x Play 1 Bedroom 1 - 1 x Play 1 Bedroom 2 - 1 x Play 1 Bathroom - 1 x Play 1 All Speakers are Showing a Solid White LED[img]338a4000-67a7-423e-88b5-3d1890e8d3b2.png[/img][img]d0bf7828-4c08-4578-8f58-1e7375cec97e.png[/img] Thanks for any help given Regards Mick
Sonds de update naar Sonos 7 van vandaag is de minimum volume stand hoger dan voorheen. Dit is voor mij hinderlijk omdat we een gehorige woonkamer hebben. Een boek lezen en muziek afspelen tegelijk is niet mogelijk op dit moment. Is het mogelijk om te downgraden naar de vorige versie?
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