Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have plugged my Sonos 3 into my Eero router via an ethernet cable, and it will not give me an option of Advanced Settings, nor when I click the top option to Update, It will check off the first two circles, and then have an Update Problem on the third Circle. Error Code 30 What should I do?
Hi! I'm connecting my TV over 3.5mm Aux to a stereo pair of Play 5s. I have the connection from the TV going to one of the 5s, and wireless to the other. The sound intermittently drops, and I have to open the Sonos App and press the play button to get it to restart. More recently, the play button is greyed out when the sound stops and I have to turn off the speakers and turn them on again to get it to play again. The TV is fine through all this. I've tried changing the wireless channel, bringing down the autoplay volume and using compressed audio (which introduces over a second's latency!) Any suggestions gratefully received. Many thanks
Like many others here my sonos system has been unable to play a consistent stream of music recently. I've played with adjusting wifi channels to little success. Coincidently (like others have mentioned) the performance or lack there of has occurred ever since the major update. Seems like it is the culprit. Diagnostics: #7994343
Hi All, Im currently planning a trip where there is not internet connectivity which I have a party to play at. I have 2x Sonos Play1 speakers and 1x Play3, I can successfully create a wired connection between the 2 Sonos Play1 speakers but I am having issues with linking the Play3 speaker. Is there a way i can link all these speakers without internet connectivity??? Kind Regards, Alex
perhaps its a coincidence, but for about the last week - roughly aligned with upgrading to the latest SONOS software version, ALL my players are constantly losing their assigned source and reverting to "No Music". This is *IMMENSELY* annoying - I have 7 zones, and several are in rooms with no local controller. This is because in my use case, I rarely change source on those zones, and I just use the local play/pause button on the unit. I leave them permanently set to the preferred source, and I expect to be able to just walk in the room & press the local play button to continue playback from where I last left it. Recently however, almost every time I press the local play button I get a flashing orange LED and no music.. :-( EVERY SINGLE NIGHT for the last week I have opened the controller on an iPad and I see EVERY SINGLE zone saying "No Music" - so before I sleep, I go through all of them & reassign my preferred source to each zone. EVERY SINGLE MORNING all the zones are back at "No M
Help, please. Situation: I had a playbase and playone in one room...hooked up via wireless to a Sony tv and also via Ethernet cable directly to the router. Everything was great. Until I added a second play1 and 'stereo-paired' it with the first one...thereafter I've had ongoing audio drops from the stereo pair...not the playbase. Sonos support has been great and very helpful but we've not been able to resolve the issue. I've submitted diagnostics which have identified the drops... Together with Sonos support we changed Sonos channels and eliminated the wireless network...now it's running only off Ethernet cable. Drops still happening, though not as frequently... It's getting frustrating. Quite expensive system to have ongoing issues. Note: I live in the greater NYC area so it's heavily populated, though I'm not in an apartment building (condo with one other unit in my building)
My 2 sonos Play 3's have bursts in the cover. (Only 4 years old, and i really take care oF all my sonos speakers. Soundbar, Sub, 2 Play 3's. Someone else with the same Problem? What can i do? In the shop, they told me the guarantee periode had finished. I always was very excited about sonos and even convinced friends to buy it. But now, i even hesitate to still buy the Play 1's. Bad quality?
Has anyone noticed that the new update craps out their system. Right after updating the app no longer sees my two Play:1 speakers. Also have not been able to add them back to the system. The one successful attempt to add them then made the Pay:5, Boost and Connect drop and disappear. When infinally got those back the Play:1 are gone again amd cant be added. And yes i have followed all their suggested steps and nothing works.
While enjoying the superb sound of Sonos product Play5 & Sub, suddenly I can't hear it anymore. Sonos app shows the music is still playing but no sound. I rebooted my Iphone 7+ and restarted Sonos app, it does not recognize any device Play5 nor Sub. Luckily I just bought them and still have chance to return them within 14 days. Why all of a sudden no sound? Are you working on any permanent fix? is this caused by the new Sonos app version? Please let me know so I can make the decision to return or keep it. I surely want to keep it due to superior quality sound.
I am tired of my sons playing oddly. I have tried everything recommended. My wireless service is fine. Sometimes songs plays in only one speaker, or says it is unable to play while it is playing. Often the only way to turn it off is to uplug speakers. I am ready to throw the whole system out.
I am reaching out to the community for help since for the first time Sonos support was unable to help out. The problem that I am seeing is that anytime I plug a one of my Ubiquiti network switches into the network my wired ZP100 starts to have intermittent sound. Interestingly enough the ZP100 that is connected wirelessly via sonosnet to the wired ZP100 plays sound perfectly. Here is an image of how the network is currently configured. [img]4939c289-d4a1-4ed4-90d5-3dbc32a98f9c.jpg[/img] Here are thing that have and have not worked: - Connect the ZP100 directly into the cable modem - No intermittent sound. - Connect the ZP100 to the LAN2 interface of the security gateway - No intermittent sound. - Connect ZP100 to the Netgear switch with the Unifi switch disconnected - No intermittent sound. - Connect the Unifi switch to the Netgear switch and intermittent sound starts on the wired ZP100 but not on the ZP100 that is connected through SonosNet. I have even tried swapping
Hi I wonder if anyone can help? I’m not convinced my playbar is working properly. I have 2 issues 1. My playbar doesn’t seem as loud or clear as my father inlaws. I know environment and trueplay will have a bearing on this but is it really noticeable. I’m not convinced all of the speaker are working / working correctly. Is there a simple way i can test with a test tone or can Sonos technical tell from a diagnostic? I have tried putting my ear to the playbar but its not very informative. 2. My father in law and i both have similar LG tv’s. Although i understand this may make a difference but he has absolutely no lip sync issues, even when recieving DD5.1, DD2.0 or stereo. I have big lip sync issues. I have managed to get it slightly better by using the sync options on my tv (the one in the Sonos settings just makes it worse) but it is different depending on the signal. So for dd5.1 and stereo -3 is good, but if it is receiveing a dd2.0 signal it is out and i have to reset it t
I moved my play 5 to my basement to sync it with my sound bar for the football game which I do every Sunday with no problem and today once it connects the audio skips and won't stop. Tried unplugging it and plugging back in multiple times and the same skippy results each time. Any help?
One of my speakers that has worked fine for quite some time just disappeared. I have read many of the threads and tried disconnecting it from power for 30 seconds then plugging it back in as well as doing the same thing with my router with no success. I also tried moving it somewhere else. Any help would be appreciated
I have a connect amp powering two Quad bookshelf speakers in a work out room. It was working well the last time I worked out several months ago. Now I get a tinny and I would guess underpowered sound. The music is accurate, but very quiet and devoid of any lower frequency. Any thoughts?
First time user so apologies if my question has any details missing but... I have a play5 connected by line in to my LG tv - all works well. When I group together with my 2 play1s, I get intermittent sound drop out from the play 1s. Works fine with music off my device or streaming through Sonos etc, only does this with line in via the tv. Any help would be greatly appreciated Thanks
I have a PLAY:1 that runs Spotify in my child's nursery every night, and has done so well for about 11 months. A couple of months ago we noticed the music would just stop. No error message or anything, and we can just go back into Spotify and hit "play" and it'll start back up, but this obviously isn't ideal. I've seen other posts with the same issue but no public fix made by Sonos. How do I fix this?
For a long time now I've enjoyed a Sonos setup play3 and a SUB. This has always worked fine. I recently acquired a used Playbar, that works when directly connected to my TV.. But, when I tried to connect it to my existing Sonos system, by pressing down both the ("Mute & +") it does not respond. As a result, I tried rebooting it, and did a factory default reset. After the default reset, I noticed the Playbar mute button blinks green and white alternately. Which I've read, is expected, and is ready for setup. However, when I tried to link it to my existing Sonos system via my iphone app, by pressing down the Mute and + button, it does not respond - expecting the LED to blink amber. Additionally, when I connect it to my TV, it no longer responds to that neither -- NO SOUND.. At this point, I am considering to connect it directly to my router/AP in my house. But, is going to be a major pain... That said, I was hoping for someone to chime-in and advise what other tro
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