Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hello everyone! I have been dealing with this issue since I got a new router (Netgear R6220). For some reason, the Sonos system is not connecting while on the 2.4 Ghz network, but can be connected and used as long as the ethernet cables are plugged in and on the 5 Ghz network. I'm not very savvy when it comes to all this stuff, and I've gone through two separate hour-long phone calls with Sonos support, and they can't seem to get the players to connect wirelessly on my 2.4 network. I've contacted Netgear and they confirmed with me that all the settings are correct for the router and that if I want to possibly solve the issue, I have to pay over $100 for their basic service plan. I'll pass....although they did say I only have to pay if they solve the issue. So far, with the help of Sonos representatives, I have: -Factory reset both speakers (Play1s) -Changed router settings -Changed firewall settings -Unplugged and rebooted modem, router, and players I can provide more in
I bought 2 Play 1 speakers a for a Christmas gift. We got them working originally but then due to a problem with our router have a new router, new SSID and now Sonos apps on Mac and iPhone won't connect. The only help I can find instructs me to connect to the router with an ethernet cable. This is a challenge as the router has been located in a place not easily accessible (I didn't do this, it's where the tech crew installed it) and I do not have an ethernet cable. I tried "set up another sonos system" thinking that would work but it won't find the speakers. Can I reset the speakers to factory somehow so I can get this set up? The whole point of my buying WIRELESS speakers was so that I didn't have to mess around with this. The speakers connected fine when I set them up but now they're two very expensive paperweights. If anyone can help me sort this out without repeating the "connected it to the router with an ethernet cable" bit that would be helpful.
I have two sonos 1 speakers and i bought a denon dp300f turntable. To play the record through my sonos speakers (2x sonos 1) i bought the sonos connect. I put the cables from my turntable in the connect but i only hear the music coming from the pre amplifier in the turntable but not from my speakers... I have really no idea what the problem can be.... Any help is highly appreciated !
Is it possible to only make the Sonos system only visible for the Sonos app and not show it as an speaker unit option on Spotify? The problem is that the kids starts playing their music on our system directly from Spotify when I'm listening to something else. When I updated the system I accepted to set up for the function allowing Spotify users to play directly from the Spotify app, but now I want to undo that. How can I do that?
I've noticed that line-in audio is suffering from numerous dropouts. I thought I had resolved this by setting up a SONOS mesh, but this doesn't seem to be working as well as I had hoped. Compression fixes it, but the delay is too extreme. Regular music plays perfectly -- no dropouts. Does line-in audio not benefit from the SONOS mesh?
I've had two internet providers (Comcast/Xfinity and currently ATT/Uverse). I've had this same issue with both. The Sonos is totally incompatible with the wifi . It continues to interfere with both the 5G and 3g signals to the point where one or both will disappear or be inaccessible. It's clearly the Sonos connection bec then I disconnect it from my modem, everything returns to normal. What to do??????????
We have 9 Sonos Play 5's in the office and we are not able to get the Sonos to work via wireless. When I am in the process of setting it up via mac, iphone, ipad, computer to makes it almost to the end and then tells me that there was an error when connecting to the wireless SSID. We have a Sonicwall NSA 3600 working on some IAPs 215 from Aruba working as my access points. Would someone be able to help me with this?
I have had SONOS for over a year with no problems.. In the past 2 months I began having an issue with maintaining a wifi connection using the Sonos app on my iPad and iPhone 6.. It connects perfectly for the first few minutes then I lose my wifi signal and have to toggle my wifi on and off via the settings on my device... I've tried multiple resets with my router, extender, and speaker's.. Nothing seems to work.. It happens over and over, I connect for a couple of minutes then lose my wifi signal... Sometimes it comes back automatically and sometimes I have to toggle the wifi setting on and off.. Music never stops, I just lose the ability to control everything. I have the following: 1- Playbar 1- Sub 2- Play 1's 1- Verizon Fios Quantum G-1100 Router 1- Fios Network Extender Playbar is connected directly to extender via Ethernet cable, all other devices are on wifi.. Everything worked fine for over 10 months.. Please help.. Thanks in advance!
Hey guys and gals. I know this has been asked a hundred times before, but I couldn't find a relatively recent thread about it. I have just a couple of days ago bought a sonos system consisting of one Play:1 and two Play:3s. Connecting everything was easy peasy lemon squeezy. Very easy and the user interface was marvellous! Then came trouble. I hooked up the sonos interface to my itunes music account, no probs. But when it plays, it'll play somewhere between 30 seconds and the 2:30 before it skips to the next song. Sometimes it'll show an error code, most times it won't. Now I've found that it could have something to do with either signal strength or wifi interference. Signal strength shouldn't be a problem as wifi works great in the whole apartment complex. So interference might be the culprit. Anyone know how to go about making this work as brilliantly as I hope it can? I've tried the following: [b]1) T[/b]urning everything connected to the wifi off and turning
It's been a really odd situation for me. My phone was the first set up with my Sonos system, followed by my wifes phone, SmartThings, and a tablet. A day or two ago I realized that my phone no longer recognizes the Sonos system. Every other device, as far as I know, still does including SmartThings on my phone. I do have an access point but it doesn't seem like my phone or any other device is connected to it at that moment since we're all in the room with the main router at the time. I've tried starting my phone, my wifi on the phone, resetting the app. Nothing works. Anyone know how to begin resolving this? For the record I'm using a Playbar and Sub.
Recently updated to Sonos Controller 6.4.8 (build 331534191) on my Acer Android (version 4.4.2) tablet. Now any time I try to use the search function, I get the "Unfortunately, Sonos has stopped." message popping up. I cleared the cache and settings using Clear data for the Sonos app, reconnected to the existing system and problem still occurs. Uninstalled the app followed by a reinstall from the Google store and verified that I reinstalled the same version and build. Sometimes I can get a couple characters entered into search and the matches start to show before the app stops. It certainly impacts functionality. Am I alone in experiencing this problem? Any suggestions?
Hejsa, jeg har problem med at når jeg sætter en alarm på min play 1 og play 5 (de skal begge starte samtidig) så er de ude af sync! Jeg kan så gå ind og gruppere dem, men det er altså træls... Kommer der snart en opdatering, så man kan vælge mere end én højttalere til alarmen?
My sonos system has started randomly skipping to the next song at times. Sometimes its very frequent, sometimes only once per album. After looking at the forum, I've submitted diagnostic report #6944902 so you guys can take a look. Please let me know what I can do to make it better. Thanks!
Hi, I have one connect and 2 play:1 speakers at home. Connect is wired to my switch (ethernet). Play:1 speakers are connected to connect through sonosnet. Today I frequently lose connection to my sonos devices. When I check my connect I see that its bright white led is pale white and it is not reachable (can't ping). It only turns to normal after plugging off from power and reconnecting. What may be wrong ? what can I do ?
I have two Play 5 as a stereo pair and connected each other with an ethernet cable. Play5 A has the line in coming from the TV/HTPC, Play 5 B is connected to Play 5 A via RJ45 cable. My problem is that since a few weeks Play 5 B is starting to drop the sound for a second or two, then works again, sometimes it crackles a bit and I hear static before the sound comes back. Play5 A is working normally when that happens. The same is for the other side around when I use my turntable connected to line in on Play 5 B. The problem is just reversed in regards to which speaker is affected. Not sure why that happens since I use a direct cable between the two speakers and the wireless network should not be involved here. Line in compression is set to automatic. The issue is that I cannot really enable compression due to the 2 second audio delay. That would kill my setup for my TV/HTPC. Though all this seemed to work up until some weeks ago :(
What happens if you have a Boost wired to your network as well as one other Sonos device? Could this create a loop or some other problem on the wired network? I ask this because I recently began experiencing intermittent problems on my network which ultimately could be cleared only by rebooting the router. In my troubleshooting, I realized that I had the Boost and my Playbar both connected to the network. I have removed one if the connections and the problems seems to have disappeared. Thanks.
Had to change my router; so expected to have to reconnect everything. Sonos however has completely disappeared. Can't find the system on any of my devices. Tried rebooting everything; connecting one device by ethernet etc followed all the instructions and suggestions I found on here - nothing. Tried the helpline. Held for 20 minutes and then got a message saying everyone had gone home for the day. REALLY UNIMPRESSED. Anyone have any practical suggestions?
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