Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi,I manually added the radio station by pasting the following URL to the field in the Sonos app: http://web.sabc.co.za/digital/player/1.0/rsg/index.htmlAfter successfully adding the radio station I received a message that the song cannot be played because it is not encoded correctly.Can someone please get me the streaming url for the above. Not sure how to get it in Safari on a Mac. The previous one I got from the forum does not want to work anymore. Seems like SABS keeps on changing the streaming URL.Thanks
I bought my One SL in august 2020 and have had the same issue since. I have two rather big issues that spoil my experience. First off is connection to my One SL. When I use airplay(from Iphone or Macbook) to play Spotify and pause the music for more than 1-2 seconds, the connection seem to be lost. Whenever I try to resume the playback, Spotify shows that music is playing but no sound is heard. What I have to do is disconnect from the speaker(I simply change output on my Iphone/Macbook to the built in speaker) and reconnect to it and playback works fine. Is this how the service is intended to be used? Please not I’ve tried with both wired and wireless connection. I’ve restarted all devices multiple times, reinstalled software and reconfigured the speaker. I also have troubles playing music through a service with the Iphone app. First time I try to stream something it loads for a few seconds, and then says something like “Can’t play <song>. Lost connection to <service>”. I
Hi, my sonos amps and speakers keep dropping off the app and won’t connect, I’ve reset all the sonos devices but still have issues it seems I can connect 2 to 3 sonos amps/speakers but as I add more my app won’t connect, I had this issue before when my sky q was fitted last year and solved the issue by hard wiring the sky q boxes and turning off the sky q mini boxes WiFi as this seemed to interfere with the sonos, can anyone suggest something else I can do, could it be my sky router ?
I have about 6 Sonos Play 1 connected. 2 of them do not work over wifi. If I plug one of them on the network via cable, then they both connect and work and I can group them all together again. But once I unplug again the cable, both speakers disconnect again. This is quite annoying! a while ago, I was able to configure each speaker to connect to wifi individually via the app, but the interface has now changed and you don’t have such option anymore. I can create a network and it is assumed that all the grouped devices will use that network. Can someone help resolve this issue?ThanksTroy
Recently, all my speakers become ungrouped overnight and I have to group them again. I would say it happens about every other day - doesn’t happen every day.Any ideas how to troubleshoot? Speaking with support is pretty futile these days.Jim P.
Whenever I switch to a different channel, the sound is lost. I have to use the TV remote, not cable remote to go into sound settings and switch to external speaker. I have a Sony bravo TV and we use Verizon cable. I contacted Sonos support and they couldn’t fix it. Help!
Hi, approx 2 months ago I started having issues with Spotify connect. I am no longer able to play directly from Spotify app.Most of the time when in Spotify app, I can see all my Sonos speakers as available but when trying to choose either one of them I get:error saying that Spotify is not active on this device and music is still being played on my pc or phone nothing is happening it switches to Sonos speaker and shows that the music is playing but there is no sound coming from actual speaker and at the same time Sonos app shows that nothing is being played also on Sonos app I am getting errors like: the connection to Spotify was lost.I swear I have tried all suggestions I have found here including shutting down router/sonos speakers/laptops/phones and bringing back in correct order in case there’s wifi noise (all my devices are using 2.4gh), logging in and out, reinstalling, pretty much everything but factory reset for my speakers. Can’t be more frustrated now because nothing helps.
I loaded up a bunch of tracks from Spotify to play on Sonos foolishly without creating a playlist. There does not seem to be a way to copy these tracks from the queue to either a Sonos or Spotify playlist. I managed to do it the long way around by selecting each individual track and adding to a Spotify Playlist (could also do to Sonos Playlist). However, would be much easier to be able to do this at the queue level or Sonos playlist level. Any thoughts?
Hi,I consider buying a Sonos turntable and connect it to a Play 5 speaker (paired to another Sonos Play 5 speaker + Sub Gen 3).One question though….If the turntable is connected to these two paired 5 Speakers, will these speakers still be able to play music form other sources ?RegardsGeorges`
I have a play five that turns on with no external inout twice a day. Typically between 11:30am-12:00pm and 4:30pm-6:00pm. I have no alarms set and have disconnected all hubs (echo and wink) from the system and the issue persists. The only Sonos controllers are on my phone and my wife’s phone and neither of us are issuing the command to play. There is an extremely low possibility that someone else is inadvertently controlling my system because I have changed my Wifi password and the fact that it happens at the same times consistently every day. I have spoken to sonos support via phone with out much resolution. I have also done a factory reset on the speaker and added it back to a different room to rule out any routines turning it on mistakenly. I also don’t have any routines with any other smart items in my house scheduled for those time ranges. Any suggestions?
I recently added a Boost to my system, as the core wifi network uses a set of extenders and I kept getting the ‘wifi extender’ error message. However, because the system includes a Move - which apparently cannot connect to the Boost - the message won't go away (unless I power off the Move and exclude it from the system). Any suggestions? It’s super annoying that the system won’t function together properly.
I have 5 x Play 3 and a Bridge all set to S1. All of them functioning well on an S1 app (Android and iOS).I want to add a 1st Gen Connect to the system (also S1) so I can add my turntable.The ‘Add component’ option in the S1 App settings is greyed out unless I upgrade to S2 - after which the S1 Connect won’t be on the same system.Is there a way to do this correctly and simply so I can have everything on S1 - as it currently is? Thanks
My Play 5 (one of a stereo pair) dropped out recently and nothing would get it back online so I carried out a factory reset which didn’t work so I took it to the router and connected it via ethernet cable.After an update I could see it and re-paired it with the other speaker but when I unplugged it to move it back to the kitchen it dropped off my system again.This has now happened twice...any ideas anyone? TIA
Beyond annoyed with Sonos products. Sound quality is fine, but lets be real, the app is fair and the tech is abysmal. Works one day, and the next minute fails to find and have to set up everything yet again. Please, do yourself a favor, do not buy these products.
Hello I have 3 Sonos play1 and 1 play5I have also a mesh network TPlink Deco. The wifi signal is excellent in all the rooms and all the devices except sonos are working perfectly.There are 3 Deco unit in my house: Deco-main is connected to Internet and by Etherenet cabe to Deco-AtticDeco-Rooms is full wireless.The sonos Play-5 is connected (wireless) to Deco- Attic and it is very close to the Deco unit (about 1 meter) The 3 sonos play1 are connected to Deco-main (1 unit) and Deco-rooms (2 units)They are all very close to the Deco units (max 2 meters) and there are no walls between them. When I use air play, the sonos play1 connected to Deco-main is continuosly interrupting and itimpossible to use. Other service, like listening a file from my phone or tune in radio are working perfectly. Only air play is not working and it was tested with 2 different phones and 1 McBook air I need your help! :-(Thank you
Hi All, my set up is as follows:PC connected to TV (LG CX 77”) via HDMI and TV connected to Arc (eArc port via my own HDMI cable as the supplied cable did not work). The Sonos Ones are set up as surrounds. The issues are:when I switch between the phone App and the TV / PC controls - there is no sound. it seems there is a handshake issue and I have to switch the TV off and on for it to work. sometimes, when I turn on the TV, I get a weird noise from the Arc and have to switch TV off and on for it to work. the surrounds do not work even when ‘Audio In’ for the Arc within ‘About my system’ says ‘Dolby Multichannel PCM 5.1’. am not sure why. Please help / advise.thanks a lot !
The Recently Played section isn’t updating. I tried disabling and re-enabling Personalization Services. No help (now the Recently Played section is empty…. newly played music doesn’t appear in the Recently Played section). It’s the same on my iPad and iPhone.Using S2. Everything’s up to date. Running iOS 14.5.1. Services: Amazon Music, YouTube Music. I see other have mentioned this over the past few months. is this a bug? Is there something that can be done to address this?Thanks…. Brian
Hi there, I have previously used the diagnostics matrix to determine which speakers have strong or weak connections. I have now installed a Mesh network so I have 4 “nodes” that act as 1 SSID, running wifi6 etc. and I’m interested to see if the diagnostic matrix shows an improvement. When I use the same URL I now get as screen as per the attached image. I’m not 100% convinced the change of network is relevant but worth mentioning. Devices are Connect Amp (so I am limited to S1 app), Playbar and two Play3s. I have tried with 1 device wired, reset wifi settings, all show WM:0, all have been rebooted and I’ve tried the same URL using each of the IP addresses. I’m out of ideas. This is what I see
Hi Sonos, I recently purchased the Arc & Sub. I have connected it to my Sony TV KD-85X9000H. The sound will randomly turn off for 10-15 seconds.I have tried unplugging the TV, Arc & Sub. I’ve checked the HDMI cord (the one supplied with the arc). I’ve even hoped it would just go away - if anything if feels like it is getting worse or just irritating me more. It doesn't matter if I’m watch TV or Netflix etcObviously very keen to get this fixed as soon as possible.Any suggestions?
For years the Sonos app does not play all of my songs in iTunes. It plays for a while and then starts skipping songs saying unable to play. I can go back to those songs and manually force it to play them so it’s not a corrupt file. I communicated with Sonos and have tried everything, rebooting everything and after playing for a while it still happens. Occasionally, like today it will stop altogether and just continue to skip all songs until I shut down the app and open it back up again. A very disappointing app that does not really work with iTunes.
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