Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have sound drop out for a breif moment every minute or so, sometimes longer. Only happens when watching Netflix via my Samsung tv app. Other streaming apps like Neon and vimeo seem to work fine. Normal tv and spotify aslo work fine. I only have a playbar and the optical cable is not kinked. I have a DLink 890l router and all other devices set to have stable connections. Seems like the issue may be with the Netflix app but wondering if there is a fix for this. Diagnostic number is 7890664
If I plug my Play 5 speaker into my router and use BOOST mode, can I turn off the WiFi signal from the speaker and just rely on the wired signal (via ethernet cable) from my router ? I am trying to minimise the exposure of my very young children to the WiFi signals/energy
We moved house, our wireless router changed. I followed the steps to change to new settings - i,e, connect to router using cable, go to advance settings and wireless setup, entered new wireless password, and it told me all's good and I can disconnect. However, the new wireless network still does not connect. Not sure what's going on. I've submitted support diagnostics, confirmation number is 7892128.
I recently purchased a Playbase and went through the set-up. I have noticed that when watching TV , I need to turn the volume up to 70 per cent of max before I can hear anything and the quality is not what I expected from a Sonos product. I have also tried playing music via Spotify and can confirm that the this method works as expected. I also tried Netflix and again can confirm that the quality is there. I have adjusted the audio settings to Dolby and switched off sound via the TV. Unfortunately my experience watching TV is not what I expected and I am stuck as to what I need to do to resolve. I have an LG373000 model which I admit is old (2009) but surely as there is a digital output on the TV the Playbase should still work. I don't want to have to purchase a new TV in case I encounter the same issue. Help please.... Thanks Davy
I have Spotify setup plays any other streaming channel fine except Spotify. when I do play any tracks ends up that the tracks aren't 'encoded' correctly then skips to the next track then eventually goes silent and does play. I have seen various topics but so far no solutions. My Daignostic Number is 7865859
Hi there, I've been using Sonos for six years, but earlier this year i moved from a PC to a Macbook... and now i'm having issues accessing my Music Library. When i try to connect to the external hard drive where my library is stored, i receive the error message 'Shared Folder Not Added", then 'The shared folder on this drive can't be added, because it's formatted using an unsupported file system. In this version of OS X, Sonos can only share folders on external drives using the HFS+ file system.'. I'm wondering what the best method of converting these files to HFS+ is, while ensuring that i can still access the files using iTunes. Jeff
Having just discovered than an Android device can connect directly to SonosNet, I gave it a try on both a Nexus 7 (2013) tablet and a new Sony Xperia X Compact phone.. It's a cool thing to do since the signal between my four ZP80s covers a lot more territory than my wifi. However, when I test my bandwidth (Ookla) from either Android device, I get DL speeds of 17-20 Mbps when connected to wifi, and only 6-7 when connected to SonosNet. UL speeds are about 1.5 in both cases. Is this normal, or is my SonosNet slow? FWIW, the ZP80s are all in BOOST mode (WM:0). The wired ZP80 is on network 10.0.0.x whose wifi runs 2.4GHz on channel 11 and 5Ghz on 44. SonosNet is on channel 6. Meanwhile, network 10.0.0.x uplinks to network 192.168.1.x which provides internet access. (I.e. I run my own private network inside the AT&T network that provides Uverse service.) The 192.168.1.x network's wifi runs 2.4GHz on channel 1 and 5GHz on 161. It will be great to get a signal beyond the
My Sonos system has wireless speakers in 3 rooms. Each room is a separate zone. In one of the 3 rooms, when I attempt to adjust the volume up or down using the volume slider control in the Sonos program on my desktop computer screen, whatever is playing in that room stops, the room momentarily disappears from the list of rooms, and when it reappears the queue is cleared. The other 2 rooms function normally. Can anyone help cure this?
Hi I've recently purchased a playbar and I'm having issues with the sound sync. It will work fine and then the picture will jump and the sound will then be out of sync. The only way to then come out of it is the pause and play again. This only does this when watching the sky box, when streaming it is fine. I've done a diagnostic the number is 7878863. Thanks
Our Samsung UN60KS8000 TV lost internet connectivity and the only way to get it back was to reset the TV to factory settings. While we've been able to reconnect our Sonos speakers via the optical audio output (which is how we had it before), the remote control won't work control the playbar, which it used to. When I went into my app on my Mac under preferences to try to setup the remote control, at first it gave me an error, then it stated that a remote control was already setup & did I want to replace; I attempted to replace, yet it would not recognize when I pressing the volume button to increase. What do I do to get it working correctly again?
We are trying to get a Playbase to work with a new LG OLED TV but it has been a massive pain. We would like to use the Spectrum (Time Warner) remote control. However, the Sonos programming won't enable use of the volume up/down buttons by just holding them down. We have to tap for every slight increment of increase/decrease which just doesn't work. We love Sonos but this Playbase may have been an expensive mistake. Looking for some help. Thanks!
I set up my Mum with a Samsung MU7000 TV and a Playbase. Weirdly, the TV keeps reverting to have VERY quiet audio via Optical, but quite loud via the TV Speaker. If she plays music through the Playbase and Sonos app, the Playbase itself gets quiet loud. I can't figure out what's going on - there doesn't seem to be any particular setting on the Samsung TV to control Optical Audio loudness.
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