Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have a situation where we have a connect amp connected to the RCA audio out of a TV. At random times the audio is getting stopped. The user has to open the app, then hit play in order to resume audio. We have other setups like this and have not had any issue before. I've called sonos support but their answer is you cannot connect a TV to an amp and the customer needs to purchase a playbar. The customer is adamant about NOT having a playbar. Maybe someone else can offer some input or experience with this. Here's some info about the setup. Vizio TV, RC audio out, connected to the line in on a connect amp. The amp is hardwired to the network. The TV is set to "fixed" output and the internal speakers are turned off. Also, there is a sub paired with the amp. The audio is perfect. The levels are great and there is no delay. The only issue is random stopping of audio. TO BE CLEAR.. This is not the same as audio cutting out or dropping. The amp is actually stopped and you
Sonos app also disappeared from the Asus pad. I was able to download the app again and go through the process of reconnecting everything. This is at least the 12th time I have had to unplug my wireless router to listen. It has gotten to the point where I'm using my portable Bose speaker! Terrible!
I currently have an alarm set for 8am for one of my speakers to start playing one of my playlists. I have just got out of bed, to find it currently on and playing music, waking my entire house up. Why on earth would the Sonos system send a command to start playing music when the alarm isn't set till 8am?
I ripped two albums in Apple Lossless to my NAS. One plays fine, like all my other files do and always have. One does not and cannot be seen in the Sonos folder view, although it is definitely in the correct folder... Uploaded are 2 of the songs info side by side. Any ideas why one plays and the other doesn't?
Google Wifi and Boost network experience audio playback stop and skip [8 x Play 1, 2 x Sub, Connect, Boost]
I have 8 Sonos Play 1, 2 Sub, 1 Connect, 1 Boost. All devices are connected to Boost. [u]Boost connected to Google Wifi. [/u]Internet speed decent, 50mbps. Tried all suggested action like audio compression on, restarted, reboot, reconfigure, reconnect, but the problem still persist. Even with Spotify is skipping and stop, Tidal just does not work. I have sent diagnostic to Sonos, got some indication that there is possibility of buffer is very small. [Incident: 171121-000625] [latest Diagnostic 8111664]. Do I have to change Google Wifi to expensive router? It is hard to call Sonos due to time difference, hope it can be solved here. [u]Help please, or I may get fired by choosing Sonos for this restaurant.[/u]
When I tried to reload my music library to the system (because after the updates the system showed that could not access the folders in the computer), the SONOS messages stated that is OK and could take a few minutes, but nothing is added in the end. I've repeated the process several times with no luck. Any advice?
I recently made changes to home wifi. Gave sonos the new password and since then sonos will play music from google play, but I can no longer connect to my itunes music. So I deleted the pathways and started again. When I try to set up my music library sharing sonos reports that it cannot find my computer. I configured the firewall, still not working. What am I doing wrong?
Our son and friends blew our subwoofer playing music. I am shocked that this system doesn't have some kind of internal mechanism to prevent this from happening. It never occurred to me that our these speakers could be blown. Needless to say I don't want to sink another $700 into a new subwoofer, so we've been watching movies with a horrible sounding blown speaker. Is there any way to fix the speaker or can I purchase a less expensive subwoofer to add to the system? I am so disappointed in Sonos. It is impossible to get through to a live customer service rep and after days of trying was told that we could purchase a new speaker and that they wouldn't replace the unit for us. Horrible customer service thus far!
Ive got a new router and attempts have been made to re connect however my speakers aren't in a place where I can connect the wires to the router, its all a wireless set up. So Ive tried setting it up as a new system (which Ive done before a few times successfully) and once I get to the point of choosing my wireless network it asks me to choose from the list but no list appears Any ideas guys? Thanks
Yesterday we lost our connection to Sonos and when we went to open our Sonos App, we were prompted with a message we had to 'Add A Player'??? Why, our Sonos was working... I checked all of our units and they all have solid white lights... Does anyone have a solution to this, other than wait on the customer support line for over an hour? We even contacted our local Sonos experts who did not know the solution and advised us to call the customer support!! .... help please!!
Hello I have a support case open because I have found that my rear surround speakers sometimes stop playing when my Living Room (bonded 5.1 group using a Connect:AMP for rears) is grouped with my new Sonos One speaker. A quick fix is to switch between FULL/AMBIENT in Surround settings. This does not occur when playing surround sound etc. I suspect it may be a bug. Anyway, I have followed the troubleshooting steps provided by Sonos support (including changing how the Playbar/Amp are wired etc) and now they have completely ignored me for over a week. Normally they are very good so am quite disappointed! Any ideas how to escalate a case?
Hi, I suspect my two Sonos Play1s are causing wifi problems. Symptoms includes other wifi devices loosing wifi connection or that other devices can't connect (device not getting IP address) to the wifi network. The symptoms seem to disappear if I pull the power on the Play1s... Setup: D'link DIR880L Router, using 2.4GHz only No channel conflicts, checked with wifi analyzator About 10 other wifi devices 2 x Play1, both on wifi, updayed to latest Sonos release available here in Sweden Any suggestions? Cheers Magnus
I understand that this topic has been around for a while now however I will add my experience. I have a sonos playbar, sub and two play ones set as a stereo pair this is set in my lounge and I run my tv sound through it as well as my personal music library stored and played from my samsung tablet. There are no problems on this system. I also have a single play one which I use as a portable speaker for use in other parts of the house, if I use this upstairs I get the skipping end of track problem even though I am still using the samsung stored library. If I move the speaker to the lounge all ok! My router and bridge are upstairs so the lounge system is furthest point from the router. I have changed channels etc but the problem still persists, This also started after update 4.0 Any ideas?
Ever since 8.2 the music cuts frequently with an error message about insufficeient buffer. It particularly happens when playing lossless alac files from the local media server, but I also get it with Spotify. I have a BOOST setup with a Connect wired to the router. The problem is with a Play 5. I have tried changing Channel - no luck. I didn't have these problems before 8.2.
I haven't had any issues until the last update to Sonos, I have Spotify and when i try and play a playlist I keep getting an error message saying error adding music to queue. I've also started having issues switching between my Living Room and Patio, 2 different Sonos Amps connected. Never had issues until the last update.
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