Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi, I'm a new Sonos user. Sonos seems to have imported an earlier version of iTunes with old playlists. Updating my music library doesn't solve the problem. Is there any way to import all of my playlists from iTunes? I have the latest version of iTunes. Many thanks, Jon
My Sonos-system and Spotify account stopped working together yesterday. It says that at can't add numbers to the que but there is no que. It is not possible configure my songs account either. My Spotify still works fine, and the Songs works with radio, music from the phone and sound from the TV. So what could be the problem??
Independently they work fine. Using an aux cable on the TV to headphones works fine, and using my laptop to the SONOS via aux cable works as well. However, when I connect my TV to my SONOS 5 there is a constant buzzing noise, and you can't hear anything from the TV at all. Does anyone have any idea as to why this might be the case?
This morning - Sunday 1/1 - my 9:00 alarm, which I re-enabled yesterday, failed to trigger. I noticed it at 9:19 when my cat woke me up. This is probably related to the Friday 12/30/16 alarm issue, which made an alarm set for Saturday 12/31 trigger repeatedly on the prior day. I checked and a 9:00 alarm is properly set for my days off Friday - Monday. I assume this is another one-day event and the alarm will start working again tomorrow morning. Anyone else experience this issue this morning?
Everything is connected, 3 rooms, however I am unable to play any music, I have a laptop lined in to one of the rooms. Using the Sonos controller I attempt to "play now" on the computer line in and I get nothing. I also have a problem attempting to play through spotify. Any help will be much appreciated
So I just got my sonos for Christmas. After I had used my sonos throughout my shower, I went to change the volume, after I had finished my shower, and some water from my hand dropped into the speaker. It wasn't a lot probably about 1/2 tablespoons. The sonos works the same as before but should I be concerned, since it is not waterproof, about the function of my sonos in the future?
Hi, My sonos keeps cutting out for no apparent reason. It plays great but stop at unfixed intervals. It doesn't always happens - sometimes, no cutting at all. So it's from time to time, but can get quite annoying when it does it. Says something like "buffer/connection speed is not high enough" (sorry, I don't remember the precise notification, but was something like that). Sonos program cuts a bit and search, then shows that message, then returns back to playing correctly. Does it from time to time, and there doesn't seem to be any kind of consistency on when and why it cuts. It is a bit weird because connection tests show good performances. Even changed my routeur to make sure it wasn't the problem but to no significant result (been doing great at first, then, around a year after I bought it, started happening). Anyone can help with that issue? I am submitting a diagnostic for support member, if you could help me on that end. Diagnostic number is : 6949814. Any help from member
I'm having an issue controlling the volume with my remote from a distance of more than a few feet. When I first set my system up it worked just fine. After I mounted the Play Bar on the wall I started having this issue. The remote works with the other devices just fine. Any ideas what this could be?
Due to moving i has WIFI service disconnected and now i have the service back with new router and system will not connect. I did system reset but player 5 is not be recognized by the WIFI. When instructed to go into WIFI network, i am not seeing Sonos as an option.
Hi, Recently my system has started randomly skipping songs midway through. I've noticed it using Soundcloud, Hypem, and Apple Music. I submitted my diagnostics and my confirmation number is 6949589. I've tried all the basic trouble shooting steps to no avail. Please let me know if anyone has had a similar experience or if there is an easy solution. Thanks, J
I have two Play:1s and a Playbar. I reset everything to start over and get all of my speakers in one room and on one system. I'm trying to set up my playbar and use the 2 play:1s as surrounds. Playbar and first Play:1 connect successfully. The second Play:1 will not connect, keep getting the can't connect error. I reset my router by unplugging and waiting 30 seconds - same thing happened after this. Before I factory reset everything, I was trying to set the speakers up and when I was setting the Playbar up, it kept thinking it was a Play: 1 - this is why I factory reset and tried starting over. What can be going wrong?
I have a Connect:Amp which is connected via Cat 5, a Play:3 and a Play:1 connected with the Sonos wireless These have been working flawlessly for a over YEAR+ now, but for some reason only the Amp works all the time now. When I try to group all these devices, it appears to connect initially, but if I look again later they will have ungrouped. Sometimes the 1 and the 3 don't show at all. When they do appear I am unable to connect to the 1, but the 3 will group with the Amp and play audio temporarily until they disappear. I've power-cycled all Sonos devices, router and modem, to no avail, the power is stable in all 3 locations so no issue there Any help will be great. Thanks in advance
My boost stopped working so I re-set up my system using wireless (2 Pay-5, 1 Pay-3, 1 Play-1). I had to add our 2 music libraries again so I did. The libraries show up under "Music Library". However, in the controller, under music library there are zero listings under artists, albums, songs, playlists etc. In the Folder tab are links to my music libraries. That's it Nothing to play. What's up with this? It worked for years previously.
I've hooked up my 30 year old Technics turntable and amplifier to the Play:5 to see how it compares with the existing analogue set up. Turntable is plugged into the the amp via Phono Line-In and the amp is connected to the Play:5 via Tape Line Out with an RCA cable. It works...but the volume is lousy. I have to slide the volume bar on the app up to full to get a decent sound level - by which time the buzz and hum of the speaker becomes very noticeable. Anything I am doing wrong here? If the volume levels are this low when using Sonos then I'm better going back to the traditional analogue speaker set up and just using Sonos for digital music. But the ideal would be to stick to the Sonos set up...if I can get the volume to a reasonable level without buzz and hum. Thanks Nick
I have a soundbar and player 1 and have just connected my new shiny sub but there is no sound coming from it even though it tested ok when connected. I also now seem to have Living Room and Living Room1 - is this normal or is this a problem? I am confused and disappointed to not have the sound coming from my sub in time for my new years eve gathering
I have tried to add my iTunes music library multiple ways with no success. I tried the default My Music, then I drilled down incrementally until I got to the actual artist folder in the iTunes library. In trying other solutions, I right-clicked on the Music file folder and shared it with Sonos HiFi system. Still no luck. I'm not getting any error messages. Any suggestions?
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