Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi, any help gratefully received. I recently factory reset my 2 Sonos Ones due to problems with the Alexa functionality. Have just set them back up again, but the app is now telling me that it can’t find any speakers registered to my Sonos account. When I attempt to register them, after a long while of trying to link it displays a message saying “Setup problem”, asking me to check my internet connection (which is fine) and that my speakers are plugged in (which they are). It also says to check the system settings on my controller device (iPhone) to check the time and date settings are correct (which they are - just the automatic iPhone time and date). Have checked my Sonos account on the Sonos website and it’s showing that the 2 speakers are both registered to my account (albeit showing the date of registration as the date I originally registered prior to the factory reset). Can anyone explain to me why my speakers aren’t registering now, and how I can go about fixing the p
Sonos version: 11.2.13Plex version: 188.8.131.5282 (same issue encountered with 1.24.x.x)Plex running in Docker container on an HP MicroServer serving music stored on same server. Plex app works fine and can browse/stream music from internal LAN and from outside LAN. Sonos app can browse music on Plex fine.Until recently, I’ve been able to stream Plex music to SONOS without issues. It stopped working a couple of days ago. A new Plex update became available today and I’ve tried that with no success. Problem description:I believe the following are related issues as they started at the same time.Variant 1:Using the SONOS appFind and select track from Plex. When Sonos attempts to play track it reports error:Unable to play track '<track name>' - the connection to Plex was lost.Variant 2:Using the Plex web app, the cast locates SONOS boxes but when trying to connect reports:Playback ErrorAn error occurred loading the media being played on "<sonos device>". Expected behaviour:SONOS p
Been using Sonos for years on my PC with literally Zero issues or hiccups. However, today the controller/app on my PC updated to the latest software and now it says that it can't add my music folder because "There is no shared folder on the computer" I haven't changed any firewall settings or anything either. I also found an article on enabling SMB and I did that and it still doesn't solve the problem. Have also unplugged everything including router/modem and the bridge and speaker. I'm losing my mind over this. If any Sonos employee is on this forum I sent in a Diagnostic Report and my confirmation number is 411013128 Thanks!
My Sticher service has disappeared from my Sonos controller (both on Mac and iPhone). I was using it yesterday, but when I opened the Sonos app this morning, it is not listed under 'Select a music source'. It is also not listed under 'Add music service'. Can anyone assist?
My Sonos Connect (2nd generation, 2016 build) has been disconnecting randomly, sometimes after minutes, sometimes after hours. I have used two Play:1 speakers on my network for two years without any issues, but since I got this Connect recently it has given me trouble. Tried different Wifi channels which didn’t seem to help much. I also upgraded from S1 to S2 and it’s a similar experience. So I ordered a Boost, hoping that would create a stable network that my Connect will like. Now the Boost is set up, and my Play speakers connected to Boost, but Sonos Connect is still connecting to the Wifi network (as confirmed by About My System which shows WM: 1) and I don’t see any way to force it to use Boost. When I disable my Wifi network, Connect won’t just simply use Boost, but it will stop playing. Is there an easy way on S2 to make Sonos Connect prefer the Boost network? I also don’t see a way for it to forget the old Wifi network. And I’m starting to think the Connect issues may be a h
I bought sonos one speakers and every once in a while the songs will skip to the next song half way through. The WiFi is strong as it is on the same floor and the WiFi signal on my phone is high. Anyone know why this happens when playing songs from my iPhone to sonos?
My setup is Beam (Gen 2), two Sonos One SL and Sub (Gen 3). Also have a Playbar with 2 Play:1 and Sub (Gen 2) in another room. I kept having the Sub (Gen 3) disconnection when on wireless mode so I switched to wiring the Beam and deleting the wireless network. The Beam is wired to a Linksys router extender. All the components, including the Playbar based 5.1 system now seem to connect through SonosNet. Everything shows WM:0. However, only the Gen 3 Sub keeps falling off to the “?” mark. It seems strange that only the newer sub keeps disconnecting when everything else works fine. In order to reconnect, I have to reboot the Sub and then it works fine for a few hours until the question mark shows up again on the app. Sucks to have to keep doing this every time plus I loose my tuning every single time it happens. The Sub (Gen 3) is only about 3 or 4 feet away from the Beam 2. The Playbar system is a whole floor level away and works perfectly connected through the wired Beam (I am assuming
Starting about a week ago, I can no longer play Amazon Music on Pandora. Specifically:Everything seems OK; I can see all stations, suggested play lists, and so on But: When I play anything, it takes a long time to connect, then it plays for a few seconds, but only on one of my (7) speakers/amplifiers/rooms, switching back and forth between them Eventually, after a few seconds, or sometimes right from the start it says: Insufficient connection speed to playHowever, I have 300Mps speed confirmed through the house, and Pandora plays just fine. I also confirmed that I can play Amazon music through the laptop without any problems. Any idea how to troubleshoot this? I already disconnected and then reconnected (added back) the Amazon service to Sonos 1 (I was an early adopter, so all my equipment is the old equipment). Any ideas? Anything to do with Amazon’s latest offer of “HD” (not sure exactly what that is)Greatly appreciate advice!
I have been thinking about picking up a new router such as the Linksys Velop, Luma, Eero, Orbi, or Google Wifi. I was curious is this could potentially cause issues with my Sonos speakers? I am currently running in standard mode as my router is at the back top of a closet.
All my SiriusXM stations are giving me this message. I am not having trouble with any other streaming service (Apple, Amazon, etc) Sirius was playing this morning but not when I went to listen at around 7:30PM EST on 9/5/2018. I even removed the service and added it back in. The system just did a software update to the app and controller. Could this be the cause?
“In our tests, Google Assistant appears to be unaffected. You are still able to command BBC radio playback via Google Assistant on Sonos and on Google Devices. These can successfully target playback to other rooms, from both Sonos and Google Voice enabled devices. We will, of course, keep you updated with any further information. “ As of Thursday 11th June 2020 this feature appears to be lost too. I presume it coincided with launch of the SONOS S1 controller. For my installation with SONOS in 8 rooms this is a big disappointment
I have added a new Arc and Sub to my system. The Arc is working fine (like the Playbar before it), but the Sub keeps disconnecting - in the app I then see “Arc +?”.The Sub is about 1 m from the Arc and around 5 m from the access point. I cannot imagine that the WiFi signal might be too weak, so I have no idea why the Sub keeps disconnecting.When the Sub is disconnected, sometimes the app asks me if I want to add the sub to the WiFi network, but this usually doesn’t work. The only thing that helps is either rebooting the access point, or unplugging the Sub. Unfortunately, the disconnect happens every 1-2 days, so this is not a solution.What can I do? Diagnostics: 1923053313 Many thanks in advance!Markus
Hey folks, While waiting for my Sonos Move to be delivered I read about [url=https://www.reddit.com/r/sonos/comments/dcajg6/is_the_sonos_move_well_designed_a_ux_review/f27d6bc/?utm_source=share&utm_medium=web2x]an interesting issue that others on Reddit[/url] are corroborating. [quote][i]I also ran into an issue where I pressed the pairing button after my speaker had been initially paired, and I was unable to switch back to Bluetooth mode. If you accidentally hit the pairing button (or a kid does) and you are nowhere near wifi, you will brick your Move until you get back to wifi.[/i][/quote] [quote]half an hour into the music, it stopped, and wouldn't come back on again. It still had power, but it just wouldn't play no matter what combination of button presses and long presses I tried. My suspicion was confirmed by this article. Someone had pressed the pairing button, and that was it. Without access to wifi the rest of the weekend, it was toast. Brick toast :([/quote] [quote]I
Hi, I've been reading through the forums but can't quite see a solution to an issue I have when using my Sonos controller on my phone and moving between wifi access points, so just wondering if anyone can help or has any advice? In summary, if I connect to Sonos using the controller on the first access point (AP1) and then move to a different area of the house where the phone then picks up a better signal from AP2, once connected to AP2 the Sonos controller app then seems to lose connection to the Sonos system completely. My simple setup is as follows: [list=1] [*]BT Smart Hub router on ground floor of 3 floor house. Broadcasting 2.4ghz and 5ghz frequencies on different SSIDs (e.g. SSID-24 and SSID-5). SSID-24 on channel 1. SSID-5 on channel 36. [*]Sonos Bridge hard-wired into back of BT router with ethernet. [*]Sonos Play1 connected to Sonos Bridge using sonosnet. Sonosnet using channel 6. Wifi credentials removed from Play1. Sonos controller indicates Bridge and Play1 are using
Hello,I live in a 2-floor house (ground level and 1st floor), which has 500 Mb/s internet connection. I use a TP-link Mesh wifi setup to distribute internet: 3x Deco M9plus (one is the main Deco attached to my modem) + 2x Deco M5. All Decos are connected by Ethernet cable to the first Deco router using a switch (star network). I am on S2.In my living room (ground level), there are 1x Connect GEN2 (connected to my HiFi system’s DAC) and 1x Sonos Amp (using 2x Sonos InCeiling speakers) + 1x Sonos Sub GEN2 + 2x One SL’s as surround (previously I had 2x Play 3s working flawlessly). All of these were connected via Ethernet cables except the One SLs (Amp+Connect+Sub are connected via Ethernet cable to the main Deco M0Plus). In this living room, there is also a second Deco M9plus using a ethernet backhaul. In the same level, I have another room where there is a 1x PlayBar (in this room there is also a Deco M5 using also Ethernet cable backhaul) connected via Ethernet cable to the Deco M5.In t
I have a Play5, Play1, and also a Connect hooked into my Bose Home Cinema, it's all been working fine until recently when the connection to spotify kept getting lost. It gives various messages on the android samsung galaxy tablet controller, sometimes saying just connection was lost, other times it says something about insufficient bandwidth to maintain buffer, but a recent speedtest check shows my download speed to be around 7mbps so that should be more than plenty to stream spotify premium. As I said, never had this problem before but recently it's just started. Annoyingly w had Sonos playing at our BBQ recently with Spotify playing on the speakers outside and it kept cutting in and out then stopping completely. Ended up putting a CD on... Based on that quite a few friends commented that they weren't very impressed with the system and it put them off buying it when I had previously highly recommended it and was looking forward to showing them what it could do at the BBQ..
This latest update is ridiculous - my app and system continually want to update, no way to turn off the request. It won’t successfully update, and I always get an Error 30 upon resolution. The recommended path forward is for me to disconnect all my equipment, update, then connect one puece and update again. This is crazy - I have over a dozen units, all tuned and working fine before this update. Forcing me to spend an hour or more updating your software is unreasonable. Very unhappy with this update. Is there any other means of updating?
So i’m having problems with spotify playing through Sonos. Whenever I change songs manually, wheter it is through the Spotify app or Sonos app I get a pretty big delay on the songs Im playing. If I tap a song it will start to play on 1 or 2 sonos units and then connect the rest 15-20 seconds into the song, which is pretty annoying. Funny thing is, when the songs change by them self going through a playlist I will not experience any delay at all.What can be causing this problems?For information:I have 7 play 1 units, 1 play 3 and 1 play 5 gen 2 and a boost.I have great internet connection and my apartment is only 83 square meters so distance between shouldn’t be a problem.
My Sonos Arc has been working fine the last weeks but a few days ago the audio from TV stopped working? Seems like the Audio Return Channel function just stopped?I still see the wallpaper from Sonos when I choose the HDMI - ARC source on the TV, but no audio. I have tried all the regular stuff like unplugging the HDMI, cutting power and fiddled around in the TV settings.TV: LG 65UH7700Sonos Arc+subnothing else attached to the TVThis seems to be a similar issue that many people have, but I have found no definitive fix. Any ideas?
After attempting to add my music library, I get the "The computer <my computer name> refused to let Sonos connect to it" message. I have both configured my firewall, and disabled the firewall settings per the Sonos suggested settings within the Guided Assistance FAQ. Unfortunately, still cannot add the music library. I'm able to stream through the various music services (Rhapsody, SXM, Pandora, TuneIn, etc.) however. Thanks in advance.
We are having problems with Sonos controllers not able to connect to Sonos devices after moving between two different Wifi APs on the same network, and it seems to e related to the Vodafone Connect router Wifi/wired interface - has anyone else had problems with this fairly new device? Our setup is: 1 x Connect AMP, 2 x Connects, 1 x Play3, 1 x Playbar with Sub and 2 x Play3 rears all connected via Sonosnet, though one Connect is wired into the Connect AMP due to distance. We have a fairly new Vodafone Connect Router (ADB 963168_ADBVOX25) with onboard Wifi, a Netgear GS108v4 switch which has all wired devices connected to it and then into the router, and a Draytek VigorAP 900 wireless AP connected in to the Netgear switch. The Vodafone Connect Wifi and the Vigor AP Wifi have the same SSID and password, and all devices connect okay to both and can see all other devices on the network. The problem occurs after a controller has been on the Vigor AP and then moves back to the Vod
Hello, I just bought a bridge and play:3. I have plugged everything in and the radio works etc. but I need to connect it to my Apple Time Capsule where i have my itunes files (as my laptop is not on all the time) but adding the file path never works - the 'next' button stays un highlighted. Is there a way in your next update that it can automatically browse for this and just click on it, rather than finding a file path. I need help with setting this up. I followed guidance from an article i found back in 2008 but it didnt work thanks
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