Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Since an update (sorry, I can't remember which as there were several since then which I had hoped would solve the issue) none of my grouped speakers remained grouped. I keep regrouping them, but everytime I return to the app on another day, all of the speakers are shown individually again. It's not the end of the world, but a bit of a pain nonetheless. Apart from the update nothing else has changed in the set up I have of 2 Play 1s and 3 Play 3s. Please help. Thanks!
I recently added a Playbar with Connect Amp (for surround) to my existing Songs system to use with my main TV. Everything has been working great, but I wanted to change some of the settings and I noticed that the Player and Connect Amp (which together make up a "room"), are no longer showing up on the app. They're not even listed as components in my system. Yet, somehow they still work with my TV and TV remote. I'm glad they still work, but I can't change any of the settings. What is going on and how can I fix it? Please tell me I don't need to go through the entire set-up again.
I do not get an option on the Windows Sonos Client to allow Spotify to control the Sonos system. This is the instruction i followed: Using the Sonos app on PC: Select Manage > Settings > Advanced > Music Sources > Control Sonos from Spotify and follow the on-screen prompts. But I only have options to show windows media servers and rhapsopdy upnp servers. - Sonos 7 and upgraded firmware on all 3 units - Newly installed spotify on Windows - Spotify premium - Connected to the sonos account - Tried with the units both wired, WLAN and both (never use this usually since Sonos' spanning tree is buggy and non-compliant, I've recorded several broadcast storms) Any ideas what could be the problem?
I am experiencing a problem where my Sonos Play 5s are turning on when no one has touched them or turned them on. They turn on fairly loud and I am afraid they will go on when I'm not around to turn them off. I have pets but where the speakers are located it is unlikely that a pet would have swiped overtop turning them on. I have a Sonos Boost, but is it possible that there is outside interference controlling my Sonos?
I constantly have to reboot my wifii for my system to be found. This used to happen every few months but now it's happening almost daily. System not found unless I unplug my internet access and power back up. How can I prevent this from happening. I have one play 5, 3 play 3s and 2 pay 1s.
I recently added a Pro-Ject turntable and preamp to my Sonos system. Using a ZP90 I had (I guess they are called the Connect now?) I have the preamp connected to the line-in. I have an amplified Cerwin Vega sub then connected to the analog audio out of the same Connect. I am using compression on the system. The audio from the turntable plays great on the entire system including other Sonos devices. The subwoofer, however consistently drops out for a few seconds while using the turntable. The sub does not seem to drop out while playing other digital audio sources, however. I connected a standalone audio source to the subwoofer to test and the sub plays consistently without dropping. Currently, the audio-in on the Connect is set to Level 2, I have tested the other levels with no improvement. The line out is set to variable, but I have tested fixed as well with no benefit. Anyone else had a similar issue? Is it a limitation of the ZP90? Should I be using DAC to drive the subwoof
I have attempted to connect the music on my computer in different ways by following the video. In all cases I receive the following error message "Sonos was unable to add the music folder, Reason: Unable to add the shared folder"\\OFFICE\Music" to your Music Library (1002). Please inform on the next steps I should take.
My playbar starts up in the night seemingly randomly playing sky TVs. I have no pets. I have a sky hd box connected to an octava hdmi switch. Switch is taking hdmi audio and converting to optical for playbar (I got lots of sound stutter when going optical sky to optical switch). I suspect the following is happening, but don't know how to fix it. I think that when sky updates its tv listings/programme in the background the switch picks it up and Autoplay on the sonos starts and plays the sky channel. When I turn autoplay off, i get no sound when I turn on the TV, unless I turn autoplay back on again. Any help appreciated. Andy.
Completed 7.1 Beta and installed shipping version. All other music services work flawlessly. Spotify is connected, can be searched and works fine until hitting play. The track appears to be playing (time counter is moving), but no audio. Then get error saying the connection to Spotify was lost. Ok, must be connection issue with Spotify. Verify that Spotify itself is up by playing directly on phone. Reauthorize my Spotify account and restart app. Same result Delete Spotify service and re add it, same error Power off Bridge, plug back in. Same error Changed SonosNet channel in case of interference issue. Same error Stand on head, count to 50. Same error. Out of ideas here. Have tried everything I can think of. Perhaps an issue with coming off the Beta builds? Diagnostics sent. 7035735 Thanks in advance for the help.
Hi I have a Play:1 in another room in the house. This room is away from the main Internet Router, so I created a a WiFi extender with an old Netgear Router which connects via TP Link 500Mbps plug range extender. All my music is on an Apple Time Capsule connected to Main Router. Music services are Spotify, Amazon and Tune In Radio. I have a Play:5 linked to the main router via wifi (this works fine with rarely an issue) Since I have had the Play:1 I think I've had all of the common errors - 001 Queue Connection with *music service* lost song not encoded correctly insufficient speed play back buffer. It will work fine for a while then all of a sudden started playing up. I have change the wireless channels moved the router and the Play:1 away from each other and all the other problems, with limited success. I have submitted a Diagnostics report - [b]6998317[/b] in the hope of some clarity for the issue. I aware its probably the Wifi extending router and Plug range ext
The sound from my CONNECT:AMP fades back and forth from slightly muffled/lower volume to normal volume. This happens with line-in as well. (My other Sonos speakers are not affected, switching services from tunein to spotify to music library doesn't change anything, and the amp/speakers work fine from other sources.) How can I fix this?
My system was working fine until yesterday when I opened the app and everything is gone. I can no longer connect with anything. I am not able to "add" a speaker even though it seems to be finding my existing system. I have the Boost, Play5, 2 Play1 and bridge:amp. All I get are red blinking lights. I have unplugged and restarted. I uninstalled the app on my iPhone and reinstalled.
I got my Sonos speaker for Christmas and set it up at home and it was working fine. But I just came back to college and am trying to set it up in my apartment and not everything is working. I am able to play my playlist on my phone but nothing else. All I really care about is getting Pandora to play through the speaker. It keeps saying "the connection to Pandora was lost." What can I do to fix this? Thank you in advance.
Hi there, I am a volunteer emergency responder and I am trying to add our dispatch channel in to Sonos so I can listen to it around my home. I have followed the Sonos instructions exactly with no luck. The Sonos controller (Windows) keeps saying the feed is in an unsupported format. The feed I am trying to add is an MP3 feed exactly as Sonos have specified. http://audio2.broadcastify.com/234355084.mp3 This is the URL that works on my PC and phone: http://www.broadcastify.com/listen/feed/18999/web Unfortnately nothing works, well that I can figure out, in Sonos. Has anyone else had any luck setting up a stream from Broadcastify? Cheers. Cameron.
Recently I realized that only my right speakers that I run through my wired stereo were working when I run sonos. There is nothing wrong with the speakers or the set up as different inputs play out of those same speakers just fine. I also have a pair of play:1s that are run as a pair that work fine. I have an additional play:1 that works fine but my latest play:1 addition shows up in my spotify account but not in my sonos account. My daughter set up that last play:1 so I'm not sure what she did. Any thoughts on how to resolve this? My diagnostic is 6980569
The last few weeks I have been experiencing problems with some of my SONOS devices whereby the music/radio will play for a few second, then drops for a few seconds then starts again but it will do this continuously. It happens sometimes on my Play: 1,3 and 5 all of which are connected in Boost set up to a Sonos bridge. It is not distance as the Play:5 is only a few metres from the bridge, also checked the wireless channels and Sonos is on channel 11 and my wifi uses channel 1. Haven't experienced it with my Soundbar but that is mainly used for TV audio. Any help rto resolve would be appreciated.
Hi! I own a Playbar, with 2 Play 1 speakers for surround sound. In our kitchen we have a Play 3. Via my Sonos boost I created a separate Sonos network. My internet speed is about 300 mbps down and 40 up. Wifi is distributed by an Airport Time Capsule. Our problem is that the play 3 in the kitchen always stutters. The music or television sounds keep playing, stopping, playing, stopping. Can you suggest me some pointers for solving my problem?
Sonos is unable to "add songs to que", "can't connect to..." or something similar. I already rebooted my whole system today (including router, all apps and all the Sonos products). Been experiencing this for a week or so now. I can't listen anything on my system. Spotify skips song after 10 - 60 seconds or can't listen anything or add music to queue. Tunein Radio won't play. I have 2x Play:1 (wifi), 1x Play:3 (wifi), 1x Connect (wired). I use Sonos from Ipad app (Ipad Pro), Android app (2x Samsung Galaxy S6), Windows (2x Asus, Windows 10) and Mac Mini. All other devices works proberly and goes to internet. My setup have been running great now for a year. This problem has been now for a week and my Sonos system is USELESS. Your diagnostic number is 7046139.
After upgrading to V7.0, my SUB disconnects after aproc 2 seconds. Upgrading to 7.1 didn't help... When changing radionchanne, og TV-channel, it comes back on-line with a smplla bang, and then disconnects again after 2 sec. I have checked WiFi channels and Sonos has it's own channel. So what to do? See log: 7041558.
Upgraded to 7.1 yesterday. Just noticed now that when trying to play music through sonos in any of my rooms, the music does not play. It will play for a few secs intermittently but that is it. I get a message about "network connection speed insufficient to buffer" but I did an internet speed test which comes up good. Never had this problem prior to upgrade so that may be the catalyst. Sent a tweet with diagnostic and sent another one now: #7049073 Rebooted router with no change. Please advise
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