Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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- 114,408 Replies
I have plugged my Sonos 3 into my Eero router via an ethernet cable, and it will not give me an option of Advanced Settings, nor when I click the top option to Update, It will check off the first two circles, and then have an Update Problem on the third Circle. Error Code 30 What should I do?
Hi, my sonos all have solid white lights but the app keeps losing all my account details every day ... very annoying. So I have to add my Sonos 5 2nd generation, my sonos three and several sonos ones. The app says to add Sonos, but as soon as I hit the required button on my speakers to link to the app, the white light instantly turns red flashing and will not connect. My internet signal is very strong and I also use a boost ... can you advise please
Like many others here my sonos system has been unable to play a consistent stream of music recently. I've played with adjusting wifi channels to little success. Coincidently (like others have mentioned) the performance or lack there of has occurred ever since the major update. Seems like it is the culprit. Diagnostics: #7994343
Hi All, Im currently planning a trip where there is not internet connectivity which I have a party to play at. I have 2x Sonos Play1 speakers and 1x Play3, I can successfully create a wired connection between the 2 Sonos Play1 speakers but I am having issues with linking the Play3 speaker. Is there a way i can link all these speakers without internet connectivity??? Kind Regards, Alex
Hello everybody! I have a very frustrating problem caused by using a new router and I seem to have arrived at no conclusion after a lot of research... I would gladly appreciate any input from you all. 1 week ago, I improved my home internet by installing an ASUS RT-AC3100 router for better speed and range. This definitely helped connectivity in my house but not sonos... Sonos products installed: 4x Play:1 1x Boost Old Internet setup: 1x Internet box from provider 3x Wifi extender New Internet setup: 1x Internet box from provider 1x ASUS RT-AC3100 -> created 2.4ghz and 5ghz channels What happened after installing the router is that both my computer and phone could not connect to Sonos without Boost. With Boost, only my phone could connect (via 2.4ghz channel) but not my computer. Things I've tried: 1) Resetting Play:1 2) Resetting controller 3) Updating softwares Thank you in advance for your help! Much appreciated!!
Help, please. Situation: I had a playbase and playone in one room...hooked up via wireless to a Sony tv and also via Ethernet cable directly to the router. Everything was great. Until I added a second play1 and 'stereo-paired' it with the first one...thereafter I've had ongoing audio drops from the stereo pair...not the playbase. Sonos support has been great and very helpful but we've not been able to resolve the issue. I've submitted diagnostics which have identified the drops... Together with Sonos support we changed Sonos channels and eliminated the wireless network...now it's running only off Ethernet cable. Drops still happening, though not as frequently... It's getting frustrating. Quite expensive system to have ongoing issues. Note: I live in the greater NYC area so it's heavily populated, though I'm not in an apartment building (condo with one other unit in my building)
I just installed a Sonos wireless sound system in my home and had the Sonos App index my iTunes library. Everything works great EXCEPT: -Songs purchased under previous Apple IDs will not index and thus cannot be made available to play through my Sonos system. I have a significant number of songs that fall into this category. They play just fine on my Mac and on my connected mobile devices (my iPhone and iPod) but won't play for Sonos. I expect that this is because I have somehow authorized my iTunes account to still recognize music I purchased under previous IDs (though I don't remember how this works) but I don't see a way to get Sonos to recognize that these are, in fact, my purchased songs. I've searched the communities both here and on Apple's help communities and can't find any direct responses to this issue. Can anyone help?
Hello, just had a sound outage on my Playbar, sent diagnostics 8015551. This was while watching TV (optical link), the while light on Playbar flashed. Can somone have a quick look and make sure it's nothing serious please?. Earlier tonight my wifi completely shut down (first time in years I've had any issues with it), don't know if the two could be related in any way?. Cheers, Keith.
I have a Play 5 can’t use it because it need an update firmare but it always gets error 30. I can’t even send the diagnostics report (error too). The problem may be that the current version firmware is very old because the unit was in storage for several years without use. I have a wired setup. Version 3.5.2 (compilation 15444250e) Hardware 188.8.131.52-1 iOS Crontroller version 8.1 Can someone help!! This is too expensive to waste.
Did the latest update on my iMac as well updating library. Every now and then it just stops a song before the end. When i look at screen everything is blank and protected. It then comes back to a different song after a minute or so. Never had a problem with it ever. I also updated my App on my iPhone on 23rd October. Can anyone suggest any fix please. Cheers Kirsty
I moved my play 5 to my basement to sync it with my sound bar for the football game which I do every Sunday with no problem and today once it connects the audio skips and won't stop. Tried unplugging it and plugging back in multiple times and the same skippy results each time. Any help?
It appears my Playbar has died. I uploaded the new controller app a couple of days ago without issue. Today my partner downloads the new controller app for her mobile device and our Playbar no longer functions :( No sound comes from the speaker The led light does not come on The Playbar no longer appears on my controller I have moved the Playbar to another power point without success. I have plugged in a Play 1 using my Playbar power lead and the Play 1 powered up. What should I do? Thanks
One of my speakers that has worked fine for quite some time just disappeared. I have read many of the threads and tried disconnecting it from power for 30 seconds then plugging it back in as well as doing the same thing with my router with no success. I also tried moving it somewhere else. Any help would be appreciated
I have a connect amp powering two Quad bookshelf speakers in a work out room. It was working well the last time I worked out several months ago. Now I get a tinny and I would guess underpowered sound. The music is accurate, but very quiet and devoid of any lower frequency. Any thoughts?
Hi folks, wondering if anyone else experiences this issue. I keep the bulk of my music on my pc. I can add the NAS folder without issue through Manage>Music Library Settings on my pc and all works perfectly. I can control and access my music folder through the pc, or my iPhone perfectly and all is well..... at least is for that day. When I come to want to play music the next day, I can still browse to my pc folders through my phone and see everything there, but it won't play and gives me an error saying the tracks can't be found, even though I can see them and browse to them. I always have to delete the NAS folder and re-instate it again and all works perfectly again... for another day. This issue just repeats constantly and I cannot keep consistent connection to the NAS. Any ideas?
Hi there. When I first started using my Sonos system, the heart symbol would change colour when pressed to indicate that it had been selected. This would then remain coloured whenever a favourite track was played. More recently, I've found that when pressing the heart to favourite a track, it stays white. I get a message saying the track has been added to my favourites, and upon checking my favourites list, the track is listed. It's only really an issue as I'll see a track flash up that I'm sure I've favourited previously, but it doesn't show the coloured heart to indicate that this is the case, so I will then favourite said track again. The issue started prior to the new version of the app being updated. Any idea why this could be?
I previously submitted this question but did not respond within 48 hours to the reply from the Sonos rep so the case was closed (reference number 170824-003019). My speakers connected to my Sonos Amp cut in and out regularly while the Playbar continues to work properly. Per the instructions in the previous reply from the Sonos rep, I've navigated to the Wireless Setup option in the app then canceled that step and run a diagnostic (8003398). My modem is an Orbi RBR50 and my modem is an Arris SURFboard SB6141. My Sonos amp is plugged into a Netgear WNCE2001 wireless bridge. Thanks!
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