Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I’ve got two questions/issues after setting up my Sonos Beam (Gen 2). We can try to solve #1 first then work on #2 if that’s better than dealing with both at the same time.Soundbar: Sonos Beam (Gen 2) connected to TV with HDMI-ARCTV: TCL 55S405TV Box Remote: Xr11Updates: Both the Beam and the Sonos app are using the latest updates#1Both my TV remote and my TV box remote can control the Beam’s volume by adjusting the TV volume using an IR signal. But my TV box remote can also use RF and I’m wondering: Is there a way for the Beam to receive RF signals from the remote?#2The TV/Beam volume gets set to zero after streaming music from my phone to the Beam (using Airplay 2) instead of returning to the previously selected TV volume level. I have TV Autoplay selected ‘on’ in the Sonos app and this even happens if I stop streaming the music first then turn on the TV afterwards.
I have run a split system for a long time. This is still noted as a supported configuration on sonos.com here: https://support.sonos.com/s/article/4845?language=en_USI just returned from vacation, and while away I used my sonos S2 app on a different wifi network (with some of my s2 devices).When I returned home, the S2 app connected just fine to my S2 devices.HOWEVER… My S1 app wouldn’t connect to any of my S1 devices. So, I reset it. The usual process is that it asks me to press “mute+volume up” to identify which system I want to connect to. However, it doesn’t do that… After resetting, it just ‘finds’ my S2 system without asking me to press any buttons. Of course, the S1 app isn’t compatible with my S2 system so it just complains and tells me to use the S2 app. I tried the desktop app and had the same problem -- it finds the S2 system not the s1 system.How do I reconnect to my S1 system?? I have submitted a diagnostic, but it was from my S1 app while connected to the S1 system
Hi Last weekend I followed the recommended steps to separate my system with the S1 app controlling my older components and the S2 app controlling the new ones. It worked really well for a couple of days until the S1 controller stopped finding my older components and only finding the new ones and saying “connect to Sonos” and asking me to update to S2. Its very frustrating.I have reset the S1 App and reconnected all the components again having done a factory reset on all of them several times now but the same thing happens. One of my components, the Connect, is also connected via an Ethernet. There seems to be no issue with the internet service as the S2 app and new components work fine.any ideas on what else I can try?
My Sonos keep disconnecting from the WiFi My iPad and iPhone is on the WiFi but Sono speakers can’t be found the only solution I found is rebooting the router but it is getting very annoying having to do this all the time.1: why does my sono “leave” the WiFi?2: what is the permanent solution to fix this? thanks
So here’s a head scratcher I would appreciate some advice on. I was moving one of my old surround Play:1’s to do some cleaning and accidentally dropped it. Luckily, it landed flat base down on the rubber feet and it was quite a thud but structurally, it seems to be fine and it still plays.Now when it’s being used at normal levels, it’s fine but the woofer starts creating an audible speaker buzz when playing back at certain low frequencies and volumes (above 30%).Confusing more still is the fact that as it’s playing , I can feel a fair amount of air pressure from the driver being forced out of the ethernet port at the back as it’s playing (?!?!). I’ve checked my other Play:1’s and they nothing of the sort. What’s interesting is that when I “plug” the Ethernet port with my thumb and try to create a seal, naturally the air escaping is reduced but then the buzzing from the speaker on the lows and loud reduces as well (as far as my thumb prevents air from escaping). When I remove my thumb,
My Play 3 is constantly getting disconnected and a challenge every few weeks to make it work again. Now, it won’t be found at all using my iPhone 12. I plugged it into the modem and it would work, but as soon as I removed it from the modem, it will not connect and cannot be found. Appreciate any tips.
I just set up my Arc, Subwoofer and two Play One surround speakers to my new Sony XBR65 AH8 in my living room and toggled the switch where they turn on when the Tv is turned on, and they all work great together. HOWEVER, now I can’t even find my living room and the four speakers I have in there on my Sonos S2 app at all, whether the TV is on or not. It would be nice to use the living room speakers to play music from time to time, and I can’t do that if I can’t find them on the app!
I’ve bought a new NAS Synology DS-220+.I want it to be a source for my Sonos Music Libray.When i want to add the path to a folder of this new NAS, i receive a “error message 900”.I precisely executed the instructions found on the Sonos support site (IRPStackSize).It doesn’t work. any idea ?(Please note that if i try to add a folder on my old NAS, it works fine !)
I tried to update my sonos to S2….should not have…I have a connect that I NEED to work with my older sound system.I see that my Playbar and my speakers have been update to s2…I have uninstalled sonos and installed s1 again but I have not acces to my controller at all to downgrade my parts… What can I do?
My Connect device is connected with a wire to a router. I have a home network also connected wiredly to the same router. However when I am far from the Sonos device and not connected to the same router wireless, I can't control the device. Looks like I am not getting the connection to the device via the TP Link extender, whereas I am receiving the internet signal. looks like the Sonos device is not accepting the wired connection and always prioritizing it's wireless network... has anyone encountered a similar issue ? Lionel
My problem is sound is cutting in and out from my Line-in to Sonos Port setup. The sound cuts in and out, from left and right stereo and also sounds like a tearing noise or pops. Any ideas on a fix? Here is what I have already tried: changing out cables, changing out preamps, changing compression setting in app, and changing audio delayed settings. I ran a diagnostic and sent it in to Sonos my number is 1024742482. Thanks for the help, hope we can figure this out!
Hi,I’ve not used my original Play 1 & bridge for a while. Recently updated the S1 app, logged into my account. I’m unable to either connect to an existing setup or create a new system setup. Are my original products still compatible? Any help would be great, thanks
After upgrading my Mac Pro to Big Sur my music library via iTunes won’t play. When I try to update music library the system tells me it can’t locate my hard drive (on which Sonos is installed!). I updated Sonos which didn’t fix it. Can’t add a new path as cannot connect to hard drive. A new path recently appeared showing my library but it has now disappeared again!
Just tried hooking something up to the line-in port on one of my Fives on a Flexson vertical stand, only to find that the line-in port is essentially blocked by the Flexson arms that hold the Five in vertical position. In order to fit the plug in, I’ve gotta angle the speaker down in the stand, and it’s much less secure that way (and angled poorly). Anyone else have this problem? Any good solutions?
I have a speaker system that includes the Arc, Sub (Gen 3) and two Sonos One SLs.When I am watching television, it randomly turns itself down.I am not touching the remote or the app, and there is nothing/nobody else in my house that would be turning it down. Frustrating.Anyone have any ideas on how to make this stop?
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