Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I bought a Sony Bravia X90J today and configured it with my Soundbar + Sub, which was relatively easy. It works fantastic whilst the TV is on and the audio quality is great. The Soundbar connects to my Bravia via an optical cable.I also have a Play 1 in another room, so I often have the TV off and I will stream spotify through both Zones. Whenever the TV is off and I do so, the Soundbar+Sub zone audio intermittently drops out and I can’t figure out why.Software on all of the hardware items is up to date and I am certain the issue is to do with the optical cable as whenever I’ve taken it out and continued to stream music, it works. The issue also doesn’t happen whenever the TV is ON and I stream music through both zones, so it’s as if the TV is signalling something to the the Soundbar+Sub which interrupts the audio for a moment (as the other Zone continues playing the music whilst this happens).
I installed 6 One SL speakers in different rooms two days ago. Everything worked perfect until yesterday evening, when all of a sudden I could not play music in different rooms at the same time anymore.I can adress every single box seperately, so they all work.The app shows soundbars behind the selected rooms when I play multiroom, but in reality only one room has sound… How to fix this?
Thsse two points may be linked or may be separate issues. I already have two devices regisfered to me which are part of my regular network,. I have just bought a third device on ebay but two problems exist first it only seems to work when connected to an ethernet cable and second i cant seem to add it to my network and when digging into the settings it shows it is controlled by the original owners emailANY THOUGHTS PLEASE?
Hello, tried the chat service which took me to limbo nowhere, so just wondering if Someone here can point me in the right direction.Have a problem with my left channel rca output on my project t1SB, cuts in and out but with jiggling comes back until the next weekend I use it again, bought from Sonos in a set with a five, and I need it replaced who do I deal with? Is it sent back to Sonos or deal with pro-ject? I know it’s more than likely a bad soldering job on the rca connection internally, and I don’t mind cracking this record player open and repairing instead of waiting who knows how long for a replacement, cause I assume I’d need to send my old one back before I get a replacement. tldr: what’s the warranty on the pro-ject T1 SB bought through Sonos. Is this a Sonos return or project
I have purchased Sonos One a week ago. Connected to Spotify premium family on my iPad and iPhone 7. It worked fine, later I tried to configure Alexa and Siri, and since then neither sonos, neither spotify can connect. If I change the spotify user to one of the family members, it works both ways form the same iPhone and iPad. I have already tried to reinstall/reboot both apps, but nothing changed. From my logic there should be some settings in the family version of spotify, which blocks the connection. Sonos radio works in both cases.Any idea, what should I change? All sw are latest version.Thx for your comments.
Hi all,My ipad and iphone were able to connect without any issues via blue tooth to my Roam. However, my mac seem not to be able to detect the Roam at all. Any fix for that?Already tried rebooting the system on both Roam and my mac (I got two Roams) and none of these worked. Thanks
Play 5 gen 1, Play One gen 1 and Sonos One gen 2 PC Windows 10 is searching for Sonos system. This could be following updating today. I’ve uninstalled the program on the PC and downloaded it again. I’ve pressed the volume and play button on the Play One, been told the PC is connected to my system but it still can’t find the system, it is searching.Having rebooted the router yet again my Samsung phone kept losing the system but seems to have settled.Play 5 “got lost” but is now on the system, having had to use a LAN cable.Over three weeks ago we had a new Sky Q router and this didn’t affect things. The PC is connected via LAN to the router. There is also a wifi signal from the new Sky Q! TV box and a booster but this PC is “hardwired” .I’ve turned everything off and then on again ie reboot PC, phone and router.Clicking on “System Support” gives gobbledygook.I usually use the PC so this is just so frustrating!! Can anyone help please as I’ve been so pleased with my Sonos but this is caus
Just like the title says, diagnostic number is 113072795just wondering if it’s bandwidth or what not. Audio delay is max on the port and I’m keeping the signal uncompressed (otherwise what’s the point of playing vinyl).the two fives, two ones, and port are working how they should and usually the basement playbar with ikea lamps work fine. Just wondering why the moves can’t be linked to sonosnet? And maybe switch to the house network when outta range of sonosnet? Dunno the fine details about how the move functions just that these two speakers are the only real loose ends on my perfect full cabin sound (in my ears that is). thanks all! G
I'm having problems with my sonos system. the hsr previously worked but has at times skipped songs or been at times it does not find some speakers, or suddenly stops playing. Now it does not work to play any samger from spotifye. the apartment is 120m2 and I live in an apartment from 1896 with a lot of thick walls. yes wifi is not super good because of this. I have moved the internet outlet to the middle of the apartment, bought a killer router and ordered high speed, without it seeming to solve the problem (have also factory reset all speakers and added them again) struggled a bit to add the speakers as I often got error 800 but it is now fixed. Have ordered a Sonos boost, do you think this solves the problem or is it something else?
Sporadic dropout of AMP from my tiny network of 2 sonos devices. No changes in location or any other disturbances. I see in my router that the amp suddenly sometimes switches to the other of my 2.4g/5g network but not sure that matches with the dropouts timing wise.have rebooted, reset, disabled/enabled wifi etc. Not sur what to do anymore, the sonos one works flawlessly all the time. Anyone has any ideas?
I have a Technics SL-1700MK2 turntable that is running to a Rolls VP29 Pre-amp to a Sonos Connect and then to a Sonos Beam. When I first set it up, without the pre-amp, the sound was very quiet and I had to have the Sonos volume all the way up just to hear anything. Then I added the pre-amp and it was fine. But soemtime recently it developed the same problem. I even sent the pre-amp back to Rolls under a warranty repalcement in case that was the issue. They returned me a brand new one but it’s still very quiet. If I turn the Sonos volume all the way up and sit right next to the speaker I can hear it, but that’s it. Any ideas?
I have half a dozen S1-only Sonos devices. I just bought 2 Fives. I understand those are S2 only and I’m prepared to have a split system running both S1 and S2.I ran into a problem trying to follow Sonos’ directions for adding S2 devices to an S1 system. They say to first remove S1 devices through the System Tools section of the S1 app. My problem is, there is no “remove device” button offered to me in that section. I’ve read past threads where some other users had this issue but it fixed itself when they updated their system. But my Sonos is already up to date, plus I’ve tried rebooting my router, etc. “Remove device” is not being offered to me.I’m wondering whether I would create problems if I went the other direction, and set up my S2 Fives as though I was setting up an entirely new Sonos system for the first time, and leave my Sonos 1 system as is. Could that work?Any advice you can offer would be much appreciated!
Just tried hooking something up to the line-in port on one of my Fives on a Flexson vertical stand, only to find that the line-in port is essentially blocked by the Flexson arms that hold the Five in vertical position. In order to fit the plug in, I’ve gotta angle the speaker down in the stand, and it’s much less secure that way (and angled poorly). Anyone else have this problem? Any good solutions?
Sonos 2 App, music turns off when I click on play icon, but system doesn't allow to completely turn off and HH speakers in ceiling continue to hiss once music is turned off. Need to figure out how to shut down the app completely and hopefully that remedies th problem with the speakers hissing. Thank you.
I installed a Boost into my system 2 months ago. All seemed to work well. Then my controller wouldn’t connect to my music library which is stored on a laptop. I tried a library update but this had the same outcome. I disconnected the boost and reconnected my speakers via my router and all worked fine. I then reconnected the Boost , all worked fine and then after 7-10 days same problem occurred. I reset everything as previously , all was fine and then 7-10 days later the problem reoccurred. This continues to happen . Does anyone have any ideas what the problem / solution might be. I have tried Factory resetting everything and reinstalling from scratch but the problem still happened. I have 5 Sonos Plays connected 4 as two stereo pairs and 1 stand alone.
I have a speaker system that includes the Arc, Sub (Gen 3) and two Sonos One SLs.When I am watching television, it randomly turns itself down.I am not touching the remote or the app, and there is nothing/nobody else in my house that would be turning it down. Frustrating.Anyone have any ideas on how to make this stop?
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