To homepage To homepage

Community
WelcomeAnnouncements207 Ask a question15
Getting startedWhat to get3372 Setting up Sonos8688
Voice control and smart homeAmazon Alexa and Sonos4533 Google Assistant and Sonos925 Smart home integrations372
Life with SonosWireless speakers4274 Components3297 Controllers & software6741 Home theater7953 Music services and sources7249 Music, culture & the industry316
Advanced & troubleshootingTroubleshooting22376 Advanced setups1878
Other language forumSonos Dansk forum110
Community feedbackCommunity feedback810

Create topic
Login

Troubleshooting

Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.

22,376 Topics
107,893 Replies

When you subscribe we will email you when there is a new topic in this category

F.A.Q.

Diagnostic Reports - How do they work?

Are you curious about our diagnostic reports and how they work? This topic is meant to help paint a little more detail around what happens w...

Ditte

started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...

22376 Topics

Most replies

Recently active Most views Newest first

Issues splitting pair of Sonos One

Hi All, I had a stereo pair of Sonos One speakers in my office at home. I recently bought a couple of One SL speakers and split the Office pair to create two new pairs - Office and Kitchen. I completely factory reset the speaker that remained in the office before pairing it with the new SL. The Ki...

Spotify interupts

Hello My system is having issues with Spotify. My play Play:5 speaker drops the sound for a few seconds now and then. The song is still playing through the connect in another room. Browsing through the forums i changed the connection so it is now wired to the router. It is only spotify that has this...

SiriusXM not streaming -- Error messages are "unable to connect" and "songs not encoded properly"

We had a power outage the other day, and ever since we’ve been unable to stream SiriusXM (all of our other streaming services work fine). Sometimes we get this error message: “Unable to connect to SiriusXM” And sometimes the music starts to play, but then it stops and we get the following message: “...

Google Assistant button and microphone on remote no longer working after pairing with the playbar

This is because the remote is no longer connected to the TV via bluetooth. Does anyone know a solution? The TV model is Sony A9G.

Not getting 5.1 surround from Nvidia Shield TV through Playbase (detailed post)

I posted this over on the Nvidia forums but am going to post here as well in hopes of getting an answer. So I've read a ton of topics posted about this but none describe my exact issue and I'm at my wits end with this one. I recently purchased a Sonos Playbase, as well as left and right surrounds...

Feil kryptering Spotify + anlegg stopper opp

Har satt opp en move i anlegget mitt og etter det begynte ting å krølle litt. Til tider får jeg varsel om at det var feil kryptering på sanger via Spotify. Opplever og at sonos tidvis stopper helt når grupper er satt opp. Tror det er boosten min som kjører sonos nettet i huset nå. Men sliter ikke...

iHeart radio intermittent cut out

I’m experiencing an issue when playing iHeart radio on my Sonos 5. For every 10 mins of play time the station cuts out intermittently for about 10 seconds. I am not experiencing this issue on my other Sonos devices, both when grouped with the Sonos 5 and when played independently. The issue only...

crackling sound from 5:1 setup

I have a crackling sound from my 5:1 setup

problem setting up surround sound with Ruckus router

Cannot set up surround sound (sub +2xOneSL). Called into customer service and he explained it is a known issue that Sonos does not work with Ruckus. He first suggested running Ethernet to one of the OneSL’s. Not possible. Can I run it to the Sub instead? Then He suggested resetting Ruckus to u...

Surround speakers stop working with TV after listening to music

I have a Beam connected to two Play Ones and a Sub. I’ve noticed the Play Ones and Sub are offline when watching TV and I can’t figure out how to get them working again. The problem is not network related, nor is it to due with audio limitations in the TV content. I think I’ve found a pattern, where...

Airplay 2 stops working

Hi team I bought a Symfonisk to upgrade my Play:5 (1st gen) and Play:1 to Airplay2 and use them in the living room to stream sound from the Apple TV. It sometimes works, most of the time it keeps cutting and disconnecting even though the Sonos App says that to still playing via the speaker. This i...

Sonos does not show new/updated Apple playlist.

Sonos does not show new/updated Apple playlist. The playlist are in Apple and I have synced up. I have also deleted Apple music in sonos and reentered.

sound on beam cuts out

I have a vizio tv v series and sound cuts out only when watching on prime or Hulu etc does not cut out on cable from antenna Diagnostics 1756717367

Audible Unable to Play Select Books

Hello, I’ve been playing audible books on a Play:1 with no issue until I purchased a new book (The Ten Thousand Doors of January). I can play other books in my library just not this one. Please assist. Thank you

Sirius not working

Getting various error messages when trying to stream sirius. Very similar to other threads. Includes error messages from below. I’ve deleted the service and re-added. Same from android and mac controllers. No luck. Help… Submitted diagnostic - 343995866 -A 12/25/19, 8:15 AM Unable to pl...

Just bought Symfonisk. I can not get it to group with two existing SONOS (Play:1, Connect).

I have a new Symfonisk that I wanted to join to an existing group (1x SONOS:1, 1x Connect). I initially had trouble setting it up via wifi. I connected it to the router via ethernet cable and it is now visible on the SONOS controller app. However, I can’t join to the group of SONOS:1 and Connect...

Configurazione su più piani con Access Point o Repeater?

Sto configurando un nuovo sistema SONOS con 5 diffusori Play-1 e sto riscontrado problemi con la scomparsa dei diffusori Sono alla prima esperienza SONOS e volevo chiedere un supporto e un consiglio sulla configurazione coretta via Wireless. Il router fibra Telecom si trova al piano di sotto dove è...

audible not working

My audible account has stopped working. ",unable to browse music" keeps appearing when i try to use it. I have tried reinstalling the service but without success. Why has this stopped working?

Page 889 / 896

View real-time service status

Sign up

Already have an account? Login

Login to the community

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Accept cookies Cookie settings

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. You can always change your cookie preferences in your profile settings. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies