Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I live in Ireland but travel regularly to the US so have a US prime account. At home I have unlocator DNS so I can access US Netflix, Amazon Music and video etc. Presently I am using a Bluetooth media receiver through a line in to a Sonos Connect unit so I can listen to Amazon music. I have been onto the sonos website and given it a US state and zip code under my account details but I dont get the Amazon music service showing up in music services. I even deleted the Sonos app on an iPad and downloaded it from the US AppStore but to no avail. Do I need to reset my entire system unplugging all the units and then reregistering it all again? The system was originally set up years ago well before DNS services came along so it would have been registered in Ireland using an old pc which is since long gone. Any thoughts would be gratefully received. Thanks.
Hi - I recently acquired a late relative's Play:1 and ZP80 Connect. Play:1 had been actively being used and I successfully set it up. The ZP80, however, initially worked after some work to get it setup, then suddenly stopped: When hooked up, it initially flashed yellow, but I did a factory reset, and successfully added it to my network, updated the software, and got it to play music through my home theater. That same evening, when I went back to play with it some more, I got an error message from the controller software saying it couldn't connect to the zp80. I unplugged the zp80, then plugged it back in and now all I get is a flashing white light. I tried unplugging the device, even a new factory reset, restarting while holding down the mute button, but the zp80 only continues to flash a white light. Any suggestions how to get it out of the blinking white light status. It would be one thing if it didn't work at all, but what's crazy is to successfully set it up, then in th
Music services no longer available after 7.1 update only from IOS devices. Android devices are not having same errors. While trying to access Spotify or sound cloud I get "unable to browse....there was a problem connecting" Online update would show error 1011 (latest controller is updated fro android) Same happened in the past and it got resolved only after new soft version was released I have sent a diagnostic #7031913 PLease support
Has anyone out there had an ongoing no sound problem with a specific Sonos zone using Spotify? I have a three Sonos zone setup, one using a PLAY 5 (Living Room), one using a third party speaker linked via RCAs to a CONNECT (Bedroom) and one using a PLAYBAR, SUB and two PLAY 1 speakers (Den). Since (coincidently or otherwise) linking Spotify to my Sonos account I can play Spotify through the Living Room and Bedroom zones perfectly well all of the time. However I cannot get sound through the PLAYBAR based Den set-up. All other Sonos functionality is OK (Music Library and Radio by Tunein) in all zones. However, when using Spotify through the Den zone the sound meters funtion indicating there is a signal, but there is no sound. The only work around I have discovered is if I link the Den zone to one of the other zones using Spotify, it then works fine! I can subsequently reduce the volume on the other zone to silent. If however I then delink the other zone, the Den zone goes si
I have problem with my Sonos system disconnecting. I have the following Sonos components: Boost, Play:5 (1st gen.), Connect, Play:1, 2x Play:1 (Stereo). I lose contact with especially the Connect and Play:5. I have Sonos on Channel 1 and WIFI on router on channel 11 (I've different combinations too) . I also have fixed IP addresses for all Sonos components. I have tried most recommendations I found including adding a Boost but nothing seems to help. I have submitted diagnostics: 6915090. When I submitted the diagnostics the Play:5 was disconnected. Any help is appreciated. Thanks. Magnus
We have two Play:1s and the seem to keep cutting out when I stream music from my iPhone or Mac. Two things happen: First the app will say it's unable to play the track. I'll try it again and then it will work. Next, it cuts out about 1/2 way through the song and will jump to the next track. One Play:1 is wirelessly connected and the other is directly connected to the router. Any suggestions?
I have problem with my Sonos system disconnecting and ungrouping. I have the following Sonos components: Boost, Play:5 (1st gen.), Connect, Play:1 and 2x Play:1 as a Stereo Pair. It seems that I have most problem with the Connect and Play:5. I have Sonos on Channel 6 and WIFI router on channel 11 (I've tried other combinations too) . I also have fixed IP addresses for all Sonos components and I have moved the Boost to different locations in the house. I have tried most recommendations I found on Sonos website including adding a Boost but nothing seems to help. I have submitted diagnostics: 6962516. Thanks in advance for your help. Magnus
I recently installed a Sonos playbar below my tv. Sounds coming from the tv input have been working great. However I'm not getting any sound out of it when I switch over to Spotify and try to play music. I'd like to note that at first I was able to pair it with other sonos speakers and play Spotify (with the tv turned off), but a day later, nothing. Any ideas?
Recently things started to go wrong. The (3fm dutch radio station) started to stop playing repeatedly and the music library (on a Synology NAS) started to be VERY slow. Album art almost never shows, and lists of artists or albums doesnt complete. It looks two separate problem, but since it started together one should expect a correlation. What has changed in my network is that I moved my library from an Ubuntu server to a new Synology NAS. So I switched back, but no difference. Playing my albums from Google music works, but also slower, slower than using the Google Play app and casting it to the SONOS. I have no other performance issues on the LAN or internet, so it looks like a SONOS issue. Who can help me?
Hi everybody! Got this problem for sometime now. I mostly listen on spotify, and alomost everyday music drops on my main speakers but the audio on sub is still alive. ..and today it was even worse. Every 5-10min music drops I got a Connect:amp + Sub, hardwired speakers and hardwired ethernet connection. I got the latest software update. Where do I start to solve this issue? Thanks /C
Hi -- I recently changed wifi routers and in doing so ran into a lot of issues with my multi-room Sonos network. Eventually I decided to just factory reset everything and redo the network, which aside from losing playlists and stuff was no big deal. I was able to add all but one of my sonos items this way, but for some reason a Connect that I use with my stereo system just will not reconnect. I factory reset it until I get the flashing green light, but then when I try to add it, it starts flashing amber and the controller (on iphone and mac) won't connect. Any ideas?
I bought the Sonos Playbar, Sub and 2 x Sonos 1, it sounds fantastic playing music but I can't get my Sony KDL 55HX853 to send a 5.1 signal. I have turned off the tv speakers and can only chose Stereo 'A' or 'B' and A & B kill the rear speakers all together. I've read a number of posts and looked online, it appears that the TV is capable of 5.1 but I can't see how? I've connected the TV to the Sub via the optical cable and it all works but only stereo? What have I missed?
My boost stopped working so I re-set up my system using wireless (2 Pay-5, 1 Pay-3, 1 Play-1). I had to add our 2 music libraries again so I did. The libraries show up under "Music Library". However, in the controller, under music library there are zero listings under artists, albums, songs, playlists etc. In the Folder tab are links to my music libraries. That's it Nothing to play. What's up with this? It worked for years previously.
I have tried to add my iTunes music library multiple ways with no success. I tried the default My Music, then I drilled down incrementally until I got to the actual artist folder in the iTunes library. In trying other solutions, I right-clicked on the Music file folder and shared it with Sonos HiFi system. Still no luck. I'm not getting any error messages. Any suggestions?
Hi, The last few days my sonos system have had problems updating the music library (never had this problem before, and haven't made changes to setup or configuration). SonosBridge and QNAP TS-119 NAS are both wired to my router. I have been switching it all of and on again, but opdating seem to take forever (at least more that 9 hours). It used to take just a few minutes. I am not close to any limits (checked it using http://xxx.xxx.xxx.xxx:1400/status/tracks_summary). The only odd thing i found was that the system date was set to 2017-01-01 although its still just 31-12-2016. Maybe this triggers a never ending synchronization? Is there a problem with the sonos timeserver? I have tried to uncheck the option "Set date and time from the internet" and setting time manually instead, but this seem to be imposible (both from IPAD and PC), as the date switches back to 2017-01-01 again. Setting the date back to 2016-12-30 works, but that's the wrong date too. I have tested my NAS by readin
Well, I have a play 1. Is it possible to connect a sub to 1 play 1 or would I need 2 play 1s in stereo pair for it to work? Oh also, would a play 3 be fine for my kitchen? It is the largest room in the house, I have a Bose Soundtouch 10 in there rn (which I can't stand) but I am wanting Sonos (because it actually sounds good). Would a play 3 be fine for a room about 15x8 feet ish?
Hi, I have a range of Sonos stuff and have had a problem with two speakers in the same room not being visible on the controller. I have re-added one and it is working but the other one won't turn on at all. Have checked power cord and power point but no lights and seems completely dead. Any ideas ?
I have a home Sonos System with 2 Play 5's and a Play 3. The Play 3 is wired to my router. The controller is on a windows laptop. Our music sources are Spotify and Amazon. I want to enjoy our Play 5 and music sources while on vacation. The condo has wireless that is password protected. What do I need to do to have it work without destroying my current setting while on vacation and especially not impacting our home system when we return?
Hello, I just got interested in speaker recently and therefore trying to buy Play 5 for the start. I have two questions. 1. I heard that sometime this year, Alexa will be able to connect Sonos speaker using wifi. Does this means that I have to buy another one? Or it will just be a software update so I don't have to buy a newer one? 2. I have bunch of Flac file ready (one of the reason why I want to buy a good speaker and Sonos Play 5 can handle Flac file). I saw that android was possible but IOS cannot play Flac file using wifi as apple does not support Flac. So I am just trying to connect Play 5 using my computer wirelessly and play Flac file from my computer using Sonos app for windows. Is this possible? 3. Since I am moving to other state around two years later, my plan is to buy one Sonos Play 5 for now and buy another Sonos Play 5 and a subwoofer after I moved! Do you think this is a good Idea? Thanks! -Jay
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