Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I'm trying to find out why the bass has disappeared from my Play 5. I tried updating the latest app but when I select 'Open' on the app it returns me to the Sonos page telling me I need to update. I tried to make sure the Play 1 (I don't use it much) I have is not affected but it is not recognised by the controller.
I recently added a connect so that I could route my receiver through my Play:1 speakers. The speakers are paired and work just fine if I play music through Sonos but as soon as I try to play anything through the receiver (line in), only the left speaker works. Any thoughts on how to get my paired Play:1's to both play when I use the line in?
Hi all, for some reason or other I can't connect any Sonos component to my LAN for some time.. (Dumbo damaged the in-wall cable..) For the time being (until I find the time to fix it) I had to switch to standard Wireless mode. Works almost like expected, but: My CR200 doesn't find any Sonos products. The Windows desktop controller and even my Windows mobile app still work. Is the CR200 not capable of using standard Wireless anymore? (Has it ever been capable at all? Never tried before..) Thanks in advance Thomas EDIT: Could a mod please change the title to 'CR200 on standard wireless'?
In the Spotify-app I see all my Sonos devices, ready to connect. But when I try to play my music directly from The Spotify app and connect to The Sonos-device, nothing happens. I already tried several things and resets, but it won't work. When connecting to a Play:1 in our sleepingroom, the connection does work. In The livingroom (Play:5) it doesn't. What can I do?
Hi my name is Kris, I am new to the forums so apologies if i use incorrect terminology etc. Just got 2 play 1's and a play 5 the other day, very happy with them, however i have 2 issues which are confusing me. 1. I seem to have some 'greyed out tracks'? (1st photo attached) as you can see some songs show up and will play others do not, yes i have bought them and yes they work on my iphone within 'music' app and they are there in itunes. I seem to have quiet alot of them greayed out or i would hae re-saved a new playlist to try to rectify. Any ideas please??????? 2. I updated some music on my iphone from my mac yesterday, (new playlists and albums) but they do not show up on the sonos app, I have tried re-indexing, but the app says "this will reindex" but then doesnt do anything, so the playlists dont show up??? Any ideas on this one?????? (the 2nd photo shows the playlists in my itunes app on phone but the 3rd image shows that they are not present in Sonos app where they s
Support Diagnostics: 6867282 Please help..... Connect Amp was working fine. No problems. Installed latest update through iphone app. Got an error message that update didn't work / try again (don't recall exactly what it said), and now the amp is bricked. White light on the front blinks non-stop. I have tried everything I could find on the forums - unplugging / re-plugging amp, rebooting everything (modem, amp, play 5, etc.), connecting amp directly to modem, etc., etc. My Play 5 updated and is working no problem. Thanks for any assistance you can provide.
I have authorised sonos to accept spotify, but when I play a song on spotify, it will connect instantly to ipad, phone, pc, but living room connect which is the sonos, just hangs on connecting. Bridge is connected by Ethernet to router the wireless to play 1 When I open the sonos app on ipad, spotify is there and I can play music that way, but not the other way around.
The "Control Sonos from Spotify" menu option is not appearing under the "Settings" menu on the Sonos Android app as per the documentation. I'm trying to configure the Sonos to use Spotify Connect to play music on the Sonos directly from the Spotify app, but this menu option is missing.
I've just updated my iOS App to v7.0.1. This is supposedly a bug release. My app has been working perfectly prior to the update - now it's telling me I'm not connected to WiFi. I am - all my other apps are working fine. Hope this can be resolved quickly. Thanks in advance. Steve
My issue is when I have site that moved from a NAS into a dedicated Windows Share (new location for content) that all my playlists are void. as the locations seems to be imbedded to the playlists I can see why this is a show stopper sadly. wouldn't it be great to be able at least export the play list before moving or have a index file with names that could be searched against on the new location automatically. maybe in future designs releases? Thanks
Does anyone use a Boost with their Sonos system? My room is at the end of the hall and even with a Router + Extender wifi is very spotty (lots of interference with walls, other devices, and networks). Unfortunately, this has proven to be a disastrous pairing with my two PLAY:1s (and wanting to add a 3rd). Does the boost actually set up a network separate from my Router? Can I use other devices besides Sonos on it (i.e. iPhone and laptop)? To make matters more difficult my SF apartment is a bit outdated and I do not have an Ethernet port in my room. Would a Boost work with a phone line to Ethernet adapter? Or a powerline to ethernet adapter? Any other suggestions to this tricky situation?
I have a SONOS BRIDGE I purchased in 2010. After attempting to update to 7.0, I get a 1101 error. I've tried all the troubleshooting steps with no success. IF I remove the Bridge from my system, and wire another SONOS component directly to the router, everything is fine. But with the bridge in place it errors out. Thoughts?
Hi, I have serious troubles with my Sonos Android app since a few says ago. It cannot connect to Spotify anymore. I've tried everything (re-installing the app, re-authorize the Spotify account, re-install the speakers (2 SONOS Play:1 and one PLAYBAR) but still the player stops working and I get the error message "Cannot connect to Spotify". I know that the Wifi is working, that the spotify account is okay and I can use the app to change into TV-mode but that's it. Any ideas what could be going on?
Our Sonos Play 5 (gen 1) suddenly yesterday saying that there were headphones plugged in and not playing music out through the speaker even though we have not plugged any headphones in. It does play through the headphones when plugged in but it isn't playing through the speaker. I have tried unplugging/resetting the speaker and also plugging headphones in and unplugging them multiple times to see if this fixes anything but nothing has fixed it. Any ideas on how i can change it back to playing through the speaker?
Hi so I have several SONOS components, 1 "play 1", 2 "play 3", a "connect", a "bridge"... everything has been working fine for well over a year, until 3 days ago. For 3 days now, one of the player 3 just disappears from the network overnight. That's the one in the bedroom, with the alarm, and in the morning, it is just gone (and we are late). Powering it down and back up solves the problem, but it disappears again the following night. I have submitted a diagnostic, the number is 6862000 Any help would be appreciated Thanks Gv
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