Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
- 23,671 Topics
- 115,438 Replies
Hi everyone. I have a multi-year old Sonos connect. No issues until today, but music is cutting out for with almost 30 seconds left in every song for about 10 seconds, but ONLY on music in my Apple Music/iTunes library. Amazon music and Spotify music are unaffected. Track timer keeps moving, but audio drops then returns with about 20 seconds left. Have rebooted everything, dumped and reconnected the music library, run multiple re-indexes. iMac (where the library lives) is not sleeping, and neither is the iOS device I use to control. Am at a loss. Any ideas?
After moving some furnitures in the living-room, I wanted to reconnect 2 play:1 with my sonos arc. And then everything went wrong !one of my play:1 is recognised as a play one SL. My play one in the bedroom , wich I did not moved, appears as an Arc… My arc appears as a one, etc etc. when I close the app, a diiferent configuration appears but never the Good one. Help please ! I have already restarted my router twice.
Does anyone know if this would be better/work? I have a broadband connection and use the wifi connection from the providers router ( in this case Telenet ).Sometimes when playing the sound on all the ones connected through wifi drops , sometimes a second but sometimes a few seconds in a row, or a sec off, a second on (i also have a connection from my connect to my stereo, because i have two big BOSE boxes attached to that one aswell…. those never drop sound, that’s why i assume it’s a wifi prob)I have 5 play1, one sonos one, one BEAM and a connect.Would something like this:https://www.amazon.fr/NETGEAR-Point-dacc%C3%A8s-WiFi-WAX204/dp/B08MQ5CVQK?ref_=Oct_DLandingS_D_e31ff8b9_64&smid=A1X6FK5RDHNB96&th=1or a MESH set up resolve those problems or not?I think the TELENET router cannot handle all these things? (also have Philips HUE at home)Any help would be appreciated! ThxSid
I have a whole surround sound set up, Sonos Arc the Sub gen 3 and two Sonos One SL but almost all the time, my rear Sonos One SL speakers flicker in and out of sound like there loosing signal or there's an interference I notice it even more so if I pass in front of the speakers or get close to them, my wifi is strong and my router is next to my TV I Xfinity Xfi gateway with 1,200 gig speed there highest speed I can get, so I'm curios what it could be?
Hi alli have a Sonos roam in the bathroom set up to play music when the door closes ( elgato Eve door sensor ) it works very well. I also have it set up that when the door opens the music on the sonos roam stops playing. the problem that I have is that when the music is paused for Sonos all my speakers in the house stop playing ( homepod ) qnyelse experiencing this ? How can I fix this.
I have a beam that’s hardwired with my Ethernet cable and connected via HDMI ARC. Also have an Amazon Fire Stick 4K. I still get intermittent cut outs. But ONLY with Disney+ and HBO Max. Haven’t noticed that happen on Hulu, ESPN, Paramount+, Netflix, YouTube. PlayStation 4 or Apple TV.How do I fix this? Diagnostic # 693926820 Edit: not answered. Accidentally hit the check mark
Hi,My speakers go silent every other minute or second and then continue to play the music. It is not all speakers at the same time, some keep playing while others go silent. This is a problem since many years but that has increased lately and is at its peak at this very moment.
I have a brand new LG TV. And a brand new Beam. It’s hooked up through the ARC port on my TV. And the audio continually goes in and out. One sec, everything is fine. The next sec, the dialog is muffled and you can barely make it out. This happens whether I’m watching stuff through my cable box. Or streaming from apps on the TV.
Hi,I’ve seen various others with the same problem, when playing music with spotify I often get an error message half way through a track saying the “connection to spotify was lost” and it skips to the next track. My sonos devices are on a wifi connection, speed and everyone else on the connection looks good - can you tell me how to fix please?
Hello, I need help with diagnosing the problem with my system.I have an issue with my Playbase suddenly not being present in my system. There have been no changes to my household wireless router when the problem occurred.My system is a Playbase (4 years old), a Sub(Gen 2) and 2 surround Play 1 speakers.I have tried all the troubleshooting steps to reconnect it but without success. (The sonos app cannot connect to the temporary wifi network from the Playbase when the amber light was flashing on the unit.)The only way the Playbase appears in my system on the sonos app is when an ethernet cable is plugged in. But then when I try to reconnect the Surrounds and the Sub to the Playbase there are connection issues. The app says there was trouble connecting the Surrounds, but surprisingly the Surrounds do actually play sound with the Playbase after that notification. When I then try to connect the Sub it similarly says there was trouble connecting but no sound comes from the Sub. When I try to
I seem to be having trouble with mu Sonos amp in that the sound quality is aweful. I have tried numerous speaker setups including Tannoy floor standing speakers, kef wall mounted speakers and most recently harmen kardon speakers, all setups with and without subwoofer. I have also hooked up the speakers to other amps and finding a huge increase in quality using different amps. The sound from the sonos amp always seems to sound underwattery, thats the best way I cam describe it but its missing clarity in Bass and Mid. This is particularly noticable when I have started using it for my TV audio, and the result is it is very hard to understand speech. Can anyone help/advise? All the sonos ones, and sonos move in the house sound great so im at a loss with the amp, especially when using high quality speakers. Thanks, Lewis
Hi all - have been using sonos on my samsung galaxy phone for a few months and had an issue linking to apple music inside the sonos app. It originally asked me to reauthorise apple music - then now just goes to a blank screen and does not progress. I click “Add a service” then “Add to sonos” then “Im already a member” then a red circle spins for a couple of seconds on a blank screen then that screen stays blank. Can anyone please help. Much appreciated.
Sonos Beam Airplay stopped working. I tried resetting the router, restarting the Mac, resetting the Beam. Nothing is working. I tried all three things multiple times. The only thing that changed today was the Sonos app update, I figured after a full product reset of the beam things should work right?!?This seam to be a recurring problem. I’ve seen posts that go back two years… after a days worth of work this is not the way I want to spend my time… spending hours trouble shooting your product is not my job, specially considering your ticket price.A simple audio jack to connect to the computer output signal would so easily solve all sort of headaches. I had the product for a couple of weeks and considering that it also took hours to get things to work when I first set-up the system, I’m sincerely thinking of returning it.
I'm having issues with my Sonos system since connecting to a new Wi-Fi network. A lot of the time, the app won't load any of the rooms/speakers and I have to turn Wi-Fi off and on again, close down the app, etc and sometimes this will work, sometimes it won't. I'm now trying to stream a song via spotify through a play 5, play 1 and a sub. I get half way into the song and each speaker turns off and on intermittently. I'll have the sub only playing base for a few seconds, then maybe the play1 and maybe the play5. Very rarely them all together. Please help me fix my system as I've invested a few thousand pounds now in my system. update- this only seems to occur when using spotify. Tunein doesn't seem to have any issue
I have problem SONOS One Black S/N 48-A6-B8-89-AF-F2-7I can connect the system normally. There is a normal light status but no sound,I have other SONOS models that can connect and play normally.I've tried to reset it all 3 times. Can't fix the problem. How do I fix the problem?
Hi All, I am becoming increasingly frustrated with my Sonos app not locating my Sonos system. Once I have turned the items off and then on and reset the router and connected my play one through a cable it works for about 10 minutes then loses it again. Then I have to do the same process all over again! I give up, I loved my Sonos system but no longer this is infuriating as I can’t listen to any of my music. It still works fine on my TVs around the house but I can’t locate the system on the app! There has got to be an issue with the app!!!
Hi,we got 6 speakers:1 x beam3 x ikea symfonisk1 x Sonos One1 x Sonos Play 1 One of the speakers are attached to the router via Ethernet.all is updated and we use the new Sonos app on 4 different iOS units.Every time we open the app, not all speakers shows. The speakers that show is different from time to time.I can start and stop music on all speakers directly, so they are on WiFi.All speakers have a static IP address
My S2 app has been giving me “unable to connect” error messages for about a month now. We’ve had our two beams and S2 app working fine for months, even after the ios14 update. However for whatever reason, the app decided to unrecognize both our beams and we’ve had to re-connect our beams to the app. We did this process yesterday and everything worked fine. Today, I went into the app to find that neither one of my beams were on the app and I had to re-connect them again. Anyone have this issue and what can we do to fix it? It’s quite annoying given the price tags of these products.
Diagnostic number: 882209052Hi i have been having this issue ever since i purchased this system... i haven't tried it on all music services (which i will do) but the testing i have been doing is on streaming iHeart Radio. It seems that after a period of time the speaker or group of speakers starts to loose the stream and skips, it gets worse once it starts and doesnt recover. if i stop and start the group of speakers it works for a while ~1hr, then starts skipping again. I have replaced the router, switches and access points and this still happens. One test i've done is to split the group of speakers into two with each group having a hardwired set of speakers, this has proved that it's not the wifi as these speakers suffer the same issue. I have also started the second group of speakers after the first lot start exhibiting the issue and they work fine with the same service as the first set continue skipping. i will continue testing but would appreciate any suggestions on fixing this.
Every day without failure I go up to my bedroom around midnight and my mobile cannot connect to the sonos system. I have a new Play downstairs that sometimes is available but neither the One in the bedroom or kitchen are visible. I reboot my hub that does not work, I reboot my phone that does not work then for no reason its suddenly all okay. My phone and the Play are 5ghz and the 2 x One are 2ghz could that be an issue? I am very technically savvy but this has stumped me
Running a Sonos Move using Boost on a BT Home Hub 6 router. The Move shows a white light and is on my system on the Sonia webpage but has disappeared from app. Have done a factory reset , chatted on help chat service but can’t fix it. Any idea what the issue is? I run two Sonos speakers and a Sonos connect in the same room perfectly so not my WiFi, seems a Sonos Move issue....
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.