Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I hear classical music. But can only between 10 sec and 5-8 minuttes, and then it jumps without warning to the next piece of music. The internet is working stabil at 50 mbit, the internet radio via sonos works with out problems, I can play music via the telmore app at home, but vithout the sonos system with out problems. But not via sonos. I have tried to close both my ipad, and iphone. Dosnt help!!!. Im desperate So it must be something in the way sonos works with the telmore app.
I have a play 5 and when I turn it on it connects to the controller like it should when app launched for first time. Music continues to play but when I unlock my phone and bring the app back up, it jumps to cannot connect to device/ or can not find device yet music will continue to play. I have to shut off my wifi and then try to reconnect again. Supper frustrating.
Hi, My playbar is hissing (white noise) when not in use, there isn't any kind of interference from other devices as I have turned them off to confirm. I'm really annoyed as this a replacement (at my cost) for a playbar that suffered a PSU fault last year. Can't find anything in the community forums, would gratefully receive any advice as now I can hear it it's doing my head in.
We have been trying to run sonos in our office for a long period of time. However, we are contiunously having issues. The issues seem to cover multiple configurations, including on wifi and ethernet, using multiple sources and on both individual and grouped speakers. Without further tools to look into this I cannot investigate the cause. How do we go about diagnosing the issues?
My Connect system connected well to my previous Netgear Dual Band router. I recently switched to the Google OnHub wireless router (TPLink), and it will not connect wirelessly. I can connect via ethernet, but when I remove the ethernet cable, the wireless does not connect. Any solutions?
I've been trying to clean up erroneous meta data as I find it in the Sonos music library interface. With a large number of music files it can occasionally be daunting to find the correct match for an issue I see in the Sonos interface. I haven't been able to find an option to tell me the full path and file name for a selection in Sonos. Have I missed something or is this unavailable? If the later, is it in consideration for a future enhancement? Any suggestions for an alternative way to do this kind of cleanup?
Hi there, Since Sonos went into the latest Beta program my system has been very glitchy. I have a Play 3 and two Play 1 in my house. On the weekend my system wouldn't access my i-tunes music at all. I unplugged and reset everything including the modem in my house. Nothing worked. Tonight I uninstalled the Sonos program with the plan to reinstall it. I have downloaded it but it will not open. I can see the program. it is called: SonosDesktopController71. It keeps asking permission to make changes on my computer, I click YES, then nothing happens. Can anyone tell me what's happening. The Sonos system used to be super easy to work with but I am finding with all these updates it is becoming a bit of a pain.
We have 3 sonos connects in our AV rack connected to a switch which is directly connected to our router. we also have a playbar connected via ethernet, a sub, a play 1, 2 play 3s and a play 5 connected via wifi. When i have all of the zones grouped together i am getting intermittent buffering/stuttering/cutting out on one of the connects that is hard wired. All other devices seem to work just fine. Ive had a look at at wifi channels and separated them as best we can. I think my man issue is that the 3 connects are pretty much sitting on top of each other but if they are hard wired i wouldnt think that would be an issue. any support in fixing this would be great. i have a diag# that i just generated 7129430 thanks Sam dacombe
I have a couple of Play:3's, a Playbar and a Play:5 on WiFi. Love the system but since moving house my Play:5 has recently started dropping off the network & reconnecting. Music play is stopped and when the 5 is reconnected, it resets the music queue (reverts to the first track). My WiFi is Ruckus, with 2 APs controlled by a Zonedirector. The ZD logs show that the Play:5 disconnects for the WLAN, leaves AP1 and joins AP2 (and vice versa). This is happening with annoying regularity - usually after a period of just over 1200 seconds. (although occasionally it will maintain connection for hours). My other devices are fine and never disconnect. I can't see anything wrong with the WLAN config that would cause this. DHCP lease time is 1 day, signal is good to both APs from the :5 (65% & 99%). Anyone come across this? It's driving me nuts!! A few log extracts below... 2016/10/01 08:58:13 Low User[00:0e:58:64:3d:04] joins WLAN[Home] from AP[6c:aa:b3:2c:xx.xx] 2016/10/01 08:5
I am trying to shuffle an Amazon Music playlist through Songs and finding that the same 500 songs end up in the cue and they just seem to reshuffle. I have just over 3000 songs in the playlist but it's like I just keep getting the same 500 to shuffle. I have a mixture of songs that I have uploaded to the cloud and ones that I am streaming from the service (70/30). When I use Amazon Music without Sonos I get a full shuffle of the playlist but the Sonos app seems to significantly limit the pool of songs I can play from. I'm pretty new to the Sonos world, so I'm wondering if there is something that I am missing.
Hi, I just bought a 1 Play and a 5 Play. They were working fine for three days, then the bedroom play 5 dropped out. Steps taken: unplugged-replugged router and player re-installed player (didn't work, no sound) checked controller up date changed router’s wireless channel (default: 1, tried 6 and 11) Player is closer to router than the kitchen player, and kitchen player works fine, so I don't think it's a matter of distance. Any ideas?
Dear Sonos Technical Support, While using Spotify on our Sonos system, lately audio while using Spotify halts and the Sonos interface shows the songs skipping rapidly with no audio. I'd like help removing this Spotify problem. I have a Connect connected to one stereo in Room 1. And another Connect connected to another stereo in Room 2. And I have stereo-paired Play:1s in Room 3. My roommates and I have connected up to three unrelated Spotify accounts at a time, though we started disconnecting some of them when we had Spotify connection dropouts. We recently plugged both of the Connects into Ethernet to see if that would help and, I think, turned off the Sonos wifi (though I can't remember how/where we got to that setting to check again). 1. What can I do to stop this skipping on Spotify so I can listen to music again? 2. Does it matter that the Play:1s do not have ethernet? If adding ethernet here too will help, I can do this. Just let me know if I need to add ethernet to bo
Can you please help us with a problem we have had since replacing the Tv? Since outputting Dolby Digital from Lg E6 Tv we are experiencing continual sound drop-outs. This does not happen when using the Tv's inbuilt speakers, only when using Sonos. The cables have been checked, and they're all ok. We have had no issues with previous Sony Tv, however, this did not support Dolby digital output through optical audio. I have a ran a diagnostic on the Sonos system; 7048231
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