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Advanced & troubleshooting
Troubleshooting

Troubleshooting

Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.

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F.A.Q.

Diagnostic Reports - How do they work?

Are you curious about our diagnostic reports and how they work? This topic is meant to help paint a little more detail around what happens w...

Ditte

started this topic

Tips for common Sonos problems

Running into challenges with your Sonos system?Here you'll find solutions to some of the most common problems. While this is a good place to...

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I would like to receive a notification when a number is already in a playlist

Audio quality of the CONNECT

Hi, I just got myself a Connect as I wanted to sync my Adam A7X studio speakers in the office with my Play:5s and Play:1s in the living room. The setup with the Connect does not sound as good as I hoped. The tests a ran: The Connect is connect via RCA cables with the Adam A7X studio speakers (anal...

Most all of my Sonos tabs are gray and unusable

Edit sub tabs all gray cannot use Manage tab, everything is unusable except check for updates and settings. (settings only has date and time) Help tab everything is accessible except sonos registration. I cant use the Queue facility, repeat or shuffle. I noticed that my Sonos ID in my profile is not...

Does Anyone Use Lip Sync Delay?

Does anyone use Lip Sync Delay? I've been using my Playbar for a week and went to a new channel I haven't visited with it and noticed the audio was ahead of the mouth. Does anyone use the delay feature or can different channels have more of a delay than others? I haven't noticed anything in a wee...

Turntable compatible with Sonos

I have lots of Vinyl and would like to know if there are any turntables that work with Sonos

Had issue with cable box

I had an issue with my Cocast DVD box tonight and during the troubleshooting process of rebooting everything something went wrong. I have a flat mounted TV in a open space over fireplace. The TV moves left and right to allow access but not much. During all the troubleshooting the power cord came dis...

iTunes stops playing in the middle of a song

iTunes stops playing in the middle of a song and then complains that it cannot connect to the iTunes music library. In order to fix this I have to remove the music library, clear all of my playlists, restart songs, reenter my music library settings. Then and only then will it actually allow me to ge...

Queue Copy via Drag and Drop

On the PC app why can't I select a group of songs from Room 1 queue and drag and drop them on to Room 2, thereby appending the songs to the end of Room 2 queue?

Room Grouping via Drag & Drop

Using the PC app, why can't I grab a room, drag it, and drop it onto another Room to group them together?

Setting up Sonos in a Tipi

Hi I was looking for some advise. I'm getting married in a couple of Tipi's next year and keen to set up some speakers to play some background music during the meal and down time moments. We'll have a band for the party so doesn't need to be mega loud. So if I was to get a wireless router for the...

Use of Ethernet Port

I have fairly robust WiFi in my house, provided by a Linksys EA6350 router. That being said, my Sony Bravia TV will occasionally freeze up and display a message indicating insufficient bandwidth when streaming Amazon. I'm wondering, if I connect the TV to a Sonos device, i.e. an AMP, would I really...

Trouble changing Wifi setup

I have a Sonos Connect running on my network, and it's connected via hard ethernet to a file server that has my music stored on it. I use my iPhone as the remote control to access music. I run the OSX app on a laptop that only has wireless access. The Connect is also hard-wired to an amp and speake...

spotify direct: playtracking and facebook?

when using the recent spotify direct solution, meaning when using spotify OR sonos app to output to and control Sonos speakers I notice there are still a few things not being tracked and/or output in Spotify: 1) my plays don't get fed to Facebook for activity feed 2) my spotify profile does not ref...

TV not playing through my surround sound

Ive followed the set up instructions and connected the optic cable. during set up the system could not detect it. My music all plays through my sound bar / surround sound etc but the tv won't. Can anyone help me please?

Sonos playbar 5.1 with existing 5.1 speakers

Hi there I have just moved into a house with integrated bose 5.1 set up. I would like to iink this up with sonos. Can I use the playbar with a connect:amp to power the front and rear speakers (and ditch the central Bose speaker)? Or any other way? (ideally i would like to avoid attaching a sonos...

Playing ipod through sonos

Hi, I can play my ipod through my sonos 5 with the line-in. Would it be any better to play through a sonos connect or would I just be wasting my money? What I'm getting at is would the sound be the same? Thanks, Iggy

Connecting together

I have a sonos player 1 and 5 and can't get them to link together. The 5 we have in the kitchen and the 1 upstairs. Can anyone help please. We already have a bridge set up.

Connect to Sonos via Spotify

I am not able to connect to my Sonos Livingroom speaker via the updated Spotify app. The speaker shows as being available in device available but when I click on the speaker it will not connect. Is anyone able to help ?

Sonos - spotify

How do I remove my spotify acount at the Sonos app?

Connecting Playbar wirelessly

I want to connect a Playbar to a projector and iBook wirelessly (which sits across the room from the playbar - too far for cables). Spoke to a rep who said I could connect the Playbar to an Apple Airport Express to allow me to send audio to the playbar from the iBook. However, Playbar uses Optical...

Novice Questions - help needed! ;o)

I am new to the Sonos universe and love the speakers, but the apps have got me scratching my head: 1. How do i sort by album by artist in the Sonos Controller? Always my default view in iTunes 2. How do I hide all the compilation album artists in the artist view when using Sonos Controller? Again...

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