Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Never had any problems with my Sonos network but today found I could not pause music (BBC Radio1 was playing) nor change this to anything else, delivered an error 1002 when i tried to. I could ungroup rooms but Radio still played on one Play1 in the bedroom. I have reset everything and only way of getting my system to work was turning off the Play1 in the bedroom. Then rest of the system was then fine. I have two Play 1s, two Play 3s grouped L+R and a Play5 and a bridge in my network. Could the ever playing Play1 be faulty? Working diagnostic: 6942495 Faulty diagnostic: 6942537 Thanks, Nick
Hi My Sonos alway activate alarm and continues (always ring/not stop) as below condition. 1.Alarm time 08:00am onwards 2.Time zone is GMT+7:00 Bangkok/Jakarta I'm already troubleshoot as below information. 1. Change time zone to another time zone and change back to GMT+7, But I'm still facing this problem. 2. Disable Internet time update and manually time setting, It still occur. My diagnosis number is 694227
I have a Samsung - 65" 3D - 4K Ultra HD TV UN65JS8500FXZA, which has a One Connect Mini box. From this box, i connect my HDMI cable to my Directv genie box. Also from this box, I connect my audio optical cable directly into my Sonos Playbar. Every single time I turn on my TV, the audio does not connect. Every single time I have to unplug my HDMI cable from the One Connect Mini box, plug it back in, and then the audio will begin. Can someone give me an idea of what's gong on here? I would like to have the audio automatically commence, when I turn on the TV, without having to do those extra steps. All updates have been made to both the Sonos and Samsung products. I have had this issue since I pulled them both out of the box together. As a side note, when I use my AppleTV product, which is also connected to the One Connect Mini Box by an HDMI cable, when I switch back from AppleTV to Directv, the audio stays connected. Thanks for any insight and solution anyone can provide.
Reference of the months long issue is here. The problem at this point has been narrowed down to Rear speakers often losing connection with rest of the setup. For more reference please search community for my post "issues with netgear c7000" that has all updates on the various efforts of troubleshooting I have done. Thanks for looking into it.
Hello I have seen a few posts on this matter that seem to run for many pages without resolution (so I am not hopeful). However, I thought I would send a specific message for my set up in the hope that someone has had this before and resolved. The problem is consistent with the others, as soon as I configure my sky HD box to output sound over hdmi as Dolby D rather than Normal, my playbar randomly starts to lose sounds for a second or two. This can happen a few times in a short period or not at all for an hour or more. My set up is--- Sony KD-55X9005C SkyHD box Playbar and Sub Sky to TV via hdmi TV to Playbar via optical I have tried various TV sound settings without success. I have tried multiple cables. When I connect sky direct to the Playbar from the skyHD box using optical I no longer incur any sound failures. To date, I have not encountered faults when watching a programme generated by the TV apps, I.e. Netflix. With the optical from TV to Playbar. S
Woke up this morning to the Sonos system playing, but I don't have an alarm set for it to go on till Saturday and Sunday (it's Friday now). The system won't stop playing, won't pause... when I try, it just plays the next song. Tried unplugging the Sonos speakers, waiting, then plugging back in.... picks right back up and still won't stop playing. What's up?
Bonjour, je n'arrive pas a connecter ma playbar avec ma television, j'ai acheter un adaptateur pour la prise optique car j'en ai pas sur ma televison et donc je peut brancher l'adaptateur sur la prise jack de ma tele et la ptise optique sur la playbar, mais malgré sa, cela ne fonctionne pas. Merci de vos réponses.
Since today my sonos system constantly starts to play music. If I try to shut it off (via hardware button or the app) it starts up again after 3 seconds. Seems to be related to alarms saved for the speaker, if I delete all alarms the speaker stays out. Software update appreciated!!!
Since yesterday, it is impossible to switch-off one of our sonos3. When trying to switch it off, the sound will go off and will come back within seconds. I have tried to switch it off using different control-devices: KO. I have unplugged it for about 30': KO. I am now short of ideas... Any hint?
I have several Sonos speakers and a Connect for a Yamaha system, for a year everything was working perfect but suddenly I stopped hearing the right channel in my Yamaha system. First I thought it was the Yamaha system, but I tried with a CD and the Yamaha system worked perfectly. I also tried with another cable as a connection between the Sonos and Yamaha system, same issue. Finally I connected the Sonos Connect to an Onkyo system and the issue remained the same, no sound in the right channel. Is there any solution that I can try, or should I take it to technical support? Thanks!!
I have three zone players, 1 bedroom, 1 bathroom and 1 lounge. however the bedroom zone is currently on radio 4 and if I try and add music to the zone it does not allow me (error 1002). the other two zones work fine. so if I go into party mode and select all zone and then choose music, the lounge and bathroom work but the bedroom zone keeps playing the radio.
Here's an interesting issue, I've had the unit for a couple of years and it's been working fine. This morning the unit has two issues, the first is it refuses to play anything except BBC Radio 2 from TuneIn. It won't play any other station nor any other source such as Spotify or a local file. If you select a different source there is a brief interruption, the top light flashes green then it returns to Radio 2. The second issue is it keeps dropping out of my wireless network even though the signal is strong and my other wireless Sonos devices are fine. It doesn't drop out when I connected via an Ethernet cable but the first issue persists. Can anyone offer any suggestions?
I've had the wake up alarm on my Sonos set for the same time for months and it's worked fine. This morning I woke up and paused the playlist but it will not pause (it just jumps to the next track) and the volume keeps increasing everytime the track changes. It won't let me change track - the only thing I can do is turn the volume down. I've reinstalled the app on my phone but it now wont connect to the Sonos. Help me please! How can I fix this?
Since this morning, my SONOS connect/amp continuously plays the alarm. On this unit, I have preset an alarm for each day. The selected music is a Deezer playlist. Stopping it with the top-button results in a restart of the programmed Deezer playlist. Erasing the alarm and recreating it results in the same problem. I have already tried to reset ALL SONOS-devices, including the controller and PC-APP, with no result. Deleting all entries in the Que does not help. The que is refilled with the previous Deezer-music immediately. An upgrade of all devices does not help. Reindexing the music library doesn't change anything.
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