Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I seem to be having trouble with mu Sonos amp in that the sound quality is aweful. I have tried numerous speaker setups including Tannoy floor standing speakers, kef wall mounted speakers and most recently harmen kardon speakers, all setups with and without subwoofer. I have also hooked up the speakers to other amps and finding a huge increase in quality using different amps. The sound from the sonos amp always seems to sound underwattery, thats the best way I cam describe it but its missing clarity in Bass and Mid. This is particularly noticable when I have started using it for my TV audio, and the result is it is very hard to understand speech. Can anyone help/advise? All the sonos ones, and sonos move in the house sound great so im at a loss with the amp, especially when using high quality speakers. Thanks, Lewis
I'm having issues with my Sonos system since connecting to a new Wi-Fi network. A lot of the time, the app won't load any of the rooms/speakers and I have to turn Wi-Fi off and on again, close down the app, etc and sometimes this will work, sometimes it won't. I'm now trying to stream a song via spotify through a play 5, play 1 and a sub. I get half way into the song and each speaker turns off and on intermittently. I'll have the sub only playing base for a few seconds, then maybe the play1 and maybe the play5. Very rarely them all together. Please help me fix my system as I've invested a few thousand pounds now in my system. update- this only seems to occur when using spotify. Tunein doesn't seem to have any issue
Just purchased a second Sonos One to create surround sound. Plugged in and powered on. At end of the process to connect, it stated it needed a software update. At end of update, it had an error message that mentioned unit did not update and to unplug. I unplugged let it sit for about 10 min and plugged back in. Unit will not power up. Have tried multiple outlets. Plug is secure. Anyone else experience this?
Recently changed mesh router system and plugged and unplugged all the sonos devices and the NAS where the library resides. Did same with router too a few times. Use a boost and 7 devices connect to it. Everything works fine except when I reindex whether using app via ios or pc it starts then never stops. Chatted with Sonos support and in both cases fiagnostics show reindexing wasn’t happening even though the app indicated it was running. No error message just keeps going on for over an hour if I let it. Was told to call in during office hours but wanted to see if anyone had suggestions.
Hi alli have a Sonos roam in the bathroom set up to play music when the door closes ( elgato Eve door sensor ) it works very well. I also have it set up that when the door opens the music on the sonos roam stops playing. the problem that I have is that when the music is paused for Sonos all my speakers in the house stop playing ( homepod ) qnyelse experiencing this ? How can I fix this.
Hi,I have a Play 5 with line in connected to my turntable and it sounds superb. The problem arises when I try to listen to the vinyl in other rooms.For example, the play 5 is in my conservatory where I tend to listen to records most of the time, but when I want to connect to the Play 3 in the Kitchen, the playback drops regularly, but only on the kitchen speaker not the 5 in the adjoining room..?Why does line in work perfectly through the 5, but poorly through the other speakers in my set up..?TIA,Jonathan
I just wanted to share that I had an issue today with Sonos controller, through my computer app and also the Android app.It started by telling me in the computer app that there was a router/network/firewall change preventing my wired Play1 from connecting. There have been no changes to the router or my computer firewall. Nevertheless, I recycled power on all the network stuff, my Play1, then on my computer, still no joy.I then opened the Android app on my tablet, and it was telling me there was still a network problem. I tried to do the “fix it” option, but it got me nowhere. It was telling me to go reset all the speakers in my house...but it was already showing those speakers as options to connect to, so that seemed unnecessary. I finally unplugged the ethernet cable from the Play1 and plugged it back in. After that, when I opened the Android app and chose the “fix it” option, it noticed that I had unplugged the ethernet, and wanted to walk me through reconnecting to my network.This t
My whole system seems to be failing and its making me feel like giving up on sonos altogether.I have 5 x 1, beam, play 3, play 5 and a move. Up until about 3 weeks ago its been running prefect for the last couple of years. Although lots of problems before that. All of a sudden a few speakers disappeared and I couldn't play them. Some just couldn't be found and others were there and said they were playing but no sound. Others were being found but they wouldn't connect. I tried to reinstall the play 5, 3 and one of the 1's as it was the system in my kitchen dining room that I was having the most problems with. they started to be found before they disappeared again. I turned my wi fi on and off a few times and that seemed to help before they started to drop out again. The kitchen has a wi fi extender but I have previously set up a separate channel for them after problems in the past but I'm not sure how to check if they are still on a sonos net channel or not.Someone please help.
Today and yesterday have had lots of drop-outs whilst listening to music on My Library.My system components as per my signature. Music is stored on a NAS wired to the router. Basically music kept stopping and then skipping forward. Finally had enough so turned all Sonos units off and re-started the router and then the Sonos units nominally nearest first. But that hasn’t solved the problem. The diagnostic after that latest failure is 2013370740This is the matrix. The room I’m “working” in is “Study” but I also had drop-outs in the “Dining Room”. To my untrained eye it looks horrible! I did have an issue with my work computer and wireless connecting to the internet which was likely due to wireless interference. That was resolved by getting a couple of Powerline adapters. They won’t have got rid of the interference of course but it is only the last few days been having horrible drop-outsIt certainly seems more prevalent streaming my music library than TuneIn or Sonos RadioAll and any advi
Hey all,I have a pair of sonos one’s that are connected to the boost’s network. I can verify this by seeing the WM: 0 status for both in the sonos app.I track wifi usage with my eeros set-up, however, and can still see both one’s actively downloading data from the wifi network when in use. I was under the impression they’d be off the wifi network and completely on the boost’s network. Is this normal behavior?
I have the 1st gen systems, just upgraded to the Boost hoping that would resolve the static coming from the playbar. When playing music there is static for the first 7 seconds then music continues like normal. This issue is not happening on play 5. I’ve disconnected playbar’s power for 30 seconds. I’ve reset my app. None of that has helped.
I have two Sonos One (a year old), and an older Connect (I can’t figure out what generation but it’s at least 3 years old, I would guess), and connect via iOS (running 14.3) as well as desktop. I was connecting just fine, then the Ones kept having issues, dropping off the network, no longer able to play. I connected all of my devices to ethernet cable and reconnected them to the network. This worked for a while, then stopped again. The only machine that would work consistently was the Connect. I tried switching wifi, turning off the security for that wifi, which i had read as a possible solution, and again, works a bit then not.I connected the Connect to ethernet, and all of a sudden, my issues seemed to go away. I can’t keep the ethernet connected since it’s in another room, but it got me wondering about the system maybe seeing the Connect as the primary hub for my system, and if it was connected,the others could be too? Since the other devices have a microphone and the Connect does n
Hey guys, I have the issue that after turning the tv off via remote control the screen goes black but the status light of the tv still indicates it’s on. After some time the screen is grey and ON. This started happening after connecting the Sonos Arc to the tv. I’ve tried a couple of settings in the App such as TV Autoplay on/off and carious combinations of remote control settings. No luck so far with this issue.Can anyone help?
I noticed that my 2 plat ones in the bedroom were flashing last night at about 3.30am (mosquito kept me up). This morning my surround setup of beam + 2 one SLs isn’t working. The beam is connected to the TV via HDMI and is OK, but the surrounds cannot even be seen by the app (Android & up to date). I have rebooted and reset everything - the app finds the surrounds with support>find missing products and adds them as a stereo pair, but when I try and add them as surround I get an error.What can I do? Everything was fine yesterday - there were no power outages and my network & WiFi all work fine with various devices.
I’ve been trying to install my Sonos roam speaker since Christmas. My Sonos system is ethernet connected and consists of 7 speakers including a Sonos move. I have a TPLink AC 1750 router. The Sonos Roam Is does not connect to WiFi and is not visible Bluetooth. I have read through the documentation, i have tried resetting the speaker multiple times. I have tried connecting via Bluetooth with multiple devices. Nothing has worked.i am now at dead stop with the following characteristics: I am stuck at the flashing green light, i.e. ready for set up.I do not hear a chime when I power off any ideas.
I have a dead Five under warranty. I rang Support and they confirmed it was dead. My other Five, which formed a stereo pair is working fine. So, they took my details and said they would get back to me.It’s been a week and I’ve not heard anything from Sonos, either telephone or email.Is this usual? Do they contact you again to confirm things or is there a delay whilst they prepare a return?
I have half a dozen S1-only Sonos devices. I just bought 2 Fives. I understand those are S2 only and I’m prepared to have a split system running both S1 and S2.I ran into a problem trying to follow Sonos’ directions for adding S2 devices to an S1 system. They say to first remove S1 devices through the System Tools section of the S1 app. My problem is, there is no “remove device” button offered to me in that section. I’ve read past threads where some other users had this issue but it fixed itself when they updated their system. But my Sonos is already up to date, plus I’ve tried rebooting my router, etc. “Remove device” is not being offered to me.I’m wondering whether I would create problems if I went the other direction, and set up my S2 Fives as though I was setting up an entirely new Sonos system for the first time, and leave my Sonos 1 system as is. Could that work?Any advice you can offer would be much appreciated!
I installed a Boost into my system 2 months ago. All seemed to work well. Then my controller wouldn’t connect to my music library which is stored on a laptop. I tried a library update but this had the same outcome. I disconnected the boost and reconnected my speakers via my router and all worked fine. I then reconnected the Boost , all worked fine and then after 7-10 days same problem occurred. I reset everything as previously , all was fine and then 7-10 days later the problem reoccurred. This continues to happen . Does anyone have any ideas what the problem / solution might be. I have tried Factory resetting everything and reinstalling from scratch but the problem still happened. I have 5 Sonos Plays connected 4 as two stereo pairs and 1 stand alone.
I have been trying for months and the podcasts for Mark Simone on Iheartradio will not play, they just say skip to next show and keep skiping saying Unable to Play “title of podcast” - the connection to iHeartRadio was lost. I have always played these podcasts for years without trouble and can play them directly from iheart (without sonos) and on all my other non-sonos devices. I will emphasis that I have no problems with any other iHeart content with Sonos podcasts or music or any other stations/sources. It doesnt matter what Controller I use (iPhone, Windows 10 PC, iPad) same results. Just with this one radio host the past few months, but it was fine in the past and I have made no changes to my home Sonos setup or home network. Same for years.I have generated a diagnostic #1215281064
Hi there, I have this recurring seemingly random issue with my system where at random the system drops all except the one speaker connected to the router from the app.This seems to happen randomly when everything been be good for a week but then the issue can already over night.No amount of switching the router is and on our the speakers off and on seems to make them reappear on the app. Devices seem to reappear at random after an indeterminate period of time. Today it's been 8 hours since I observed the issue and they're still.not backDevices1x play5 gen23 x play:1 ( one of these is connected to the router)1x arc
Hi all,Recently I’ve moved from my apartment, and tried to set my sonos system as before in my new place :1 beam + 2 one SL (used as surround, behind the couch)I had to factory reset my 3 speakers for them to work within my new home.The problem is that whenever I want to get the in the same room : Living room, it seems that my beam is duplicating the room as such « Living Room 2 ». At the end of the day I have 3 speakers which won’t get to work together because virtually they’re in different rooms…It’s pretty frustrating because no one seemed to have that problem before.Does anyone know how to fix this ?Thanks!
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