Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I submitted diagnostic report 1875321058.I have a Nest wifi mesh system, one router hardwired to the modem, an IP switch to which I have two additional Nest Wifi points hardwired and one additional wireless Nest WiFi extender. I have a gen 1 playbar wired to my main router through the IP switch, and the rest is all connected through the SonosNet via that product (Sub, Sub, Arc, Beam, Move).I've had this system (all but the Port) hooked up for over a year and I've never had any connection issues, song drops, product drops, etc. I just recently bought the Port to hook through an old receiver and speakers I inherited.Every time I try to play music through the Port the product just stops like 30 seconds in and disappears from my system and does a reset. I've tried connecting it directly to one of the downstream routers, changing the compression, and changing to channel 11.I still continue to have absolutely zero issues on any of my other products, and I'm feeling lost.
My Playbar seems to have blown a speaker as I hear a muffled sound for the bass. It used to be much more crisp and powerful. I saw another post that asked to send in diagnostic info to determine what is wrong. What can be done about this and/or can the damaged part be replaced?
Hi, I have a Sonos One SL speaker and have tried to connect multiple times, but the app always shows cannot connect to my speaker, even tho I have tried reset the speaker, the app and the router. However, on one occasion, I plugged my speaker to the wall socket, instead plugging it on the extension power board, I can connect it again. After properly setting up device (finally), and connect Sonos to Spotify, next day, I have the same issue again. BUT, I can find the Sonos Speaker system in my Spotify and able to use it, but not via the Sonos App. Can anyone please tell me what is the problem here??
Hi, when launching the installer EXE for the S2 Windows app as NT AUTHORITY\SYSTEM, it fails to install with the Windows Installer error: If I install as a user and run it with local admin / accepting UAC, it installs fine. We must be able to install this as system as most endpoint management software install software in this context to install software system-wide on a device.The problem also exists for the 130 installer, too.Grabbing and installing the .msi when extracted to %temp% as the InstallShield installer starts allows a successful install, so perhaps it’s some funky config in the InstallShield installer?
Had a beam and Ones set up beautifully with a decent tv for a couple of years without any issue. This week, for no apparent reason, certain channels won’t play sound. All ITV channels for example, even ones in HD are silent. BBC fine. Netflix went silent but I’ve fixed that I think. I’ve updated the Sony tv, no change. I’ve changed all available audio output channels. PCM silent. Audio 1 digital option works, audio 2 doesn’t. I’ve checked all cables. Fine. Music is fine. I’m utterly flummoxed. Any help gratefully received. It’s not the end of the world but the kids are annoyed. it’s a Sony 4K tv.
HelloI've set up my two play:5 gen2 in a stereo pair with line-in to my TV. I've had this setup for several years without issues. I later added a sub for niceness. Since I moved into my new two-story house I've experienced drop outs from the speaker that does not have the line-in cable (Left), at an increasing rate.It's now at the point where the left speaker is more off than on.At one point in time I lost connection to both speakers and wired the speaker with the line-in cable (Right), which got the connection back, but the drop outs kept appearing.In the network matrix I notice that the Right speaker does not contain the left one, but the left one does include the right. I have two more speakers, but I've disconnected these when I tried to identify if they caused an issue. It didn't change anything to power off all other speakers than the stereo group. I'm my network at home is set up by my isp with two mesh "boxes". One on each floor. I've had to wire my speaker to the top one, even
I have two Sonos Ones stereo paired and have connected to my Apple TV (running tvOS 15.2) and when I select the Audio output to Living Room (my stereo pair Sonos Ones) I only get sound out of my right speaker. The left speaker is completely silent. This is not an issue when listening to music via the stereo pair on the So is app, just when using Airplay on the Apple TV. I changed the Apple TV format to Stereo but that didn’t work as well. Wondering if there is a
Last week I enabled the explicit filter on my Sonos system. I play music on an Apple Music radio station that prior to enabling the filter hasn't given me issues with stopping and will play indefinitely unless I stop it. From my testing what seems to be happening is whenever the explicit filter reaches a song it doesn't like the music stops entirely rather then skipping the explicit song.Is there any way to address this or is this something Sonos has to patch. Thank you, Ian
I just got the setup (Christmas present that was back ordered). It all installed fine and connected easy enough. However, anytime I have everything turned off for a little while and turn it back on - the ARC is not connected. I have to go through the steps a lot of others mentioned (unplug TV, wait a couple minutes and plug it back in) to get it back up and running. I found a LOT of threads on this, but no real solution and they all seem closed (so starting a new one). I do have an older Samsung, model JS7000F - which I think is a 2015 year model. I had it setup w/ the HDMI (ARC). I tried the other trouble shooting steps I found (disconnect everything, unplug TV and ARC, start w/ Just TV and ARC and then add each component back one by one). No luck - initial setup is fine, but after turned off for a little while it does not find it when turned back on. My full setup is the TV, ARC (and 2 ones as surround), Apple TV 4k, Cable Box is FIOS (Arris VM 1100) and an old blue ray playe
Hi, I am have having problems with the next/previous media keys on my new Logitech K780 Keyboard. Initially, when I set up the keyboard everything worked fine. It controlled which ever media player I had open, including (& most importantly) the Sonos Desktop App. Then yesterday they stopped working with the Sonos desktop app. Specifically the next and pervious song keys stopped working. All other keys including play/pause works fine. I have tried an online **keyboard test** , tried using other media player and my K780 controls iTunes and Spotify fine. I have also tried using other wireless/bluetooth keyboards and they along with my built in laptop keyboard control the Sonos desktop app to move the song along or go back one fine. I have also tired doing a safe restart on my laptop and disconnect/reconnected the keyboard several time. I have also tried restoring default setting through the Logi Options App. None of these simple troubleshooting methods seem to have solved the problem.
I have read the posts Below relating to the machine gun noise coming from my Sonos beam two. Last night I had a very similar experience I had Which scared the life out of me my wife and cat.The only way I could stop this was to unplug the HDMI and As it would not let me into the Sonos S2 app to control on yetpower cable, As it would not let me into the Sonos S2 app to control or mute. Ccan the Sonos community or Sonos them selves please indicate what can be done to resolve this issue, I have had many issues since starting to use my beam two, correction failures Wi-Fi and compatibility changing Wi-Fi channels we are all tried to make the pairing of my new Sonos possible. The final result was me returning returning the first beam to back to the hi-fi retailer, where even the could not get the initial unit pair up for update.
Often, but not always, when I select a playlist on Spotify from my Google Pixel phone, the Sonos speaker Play 1 will play 3 songs. Then it will either stop or the Sonos app will start playing songs from a different playlist. When it stops, there is no way to kick start it again. I have to close the Sonos app AND unplug my Sonos speaker and hope my phone will capture it again. Often times, all my Sonos speakers are either not found or appear greyed out on the device list. And I am stuck listening to the music on my phone. Does that make sense? I haven’t seen any similar issue on the online forums. Please help. This has been going on since I got the speakers 3 years ago.
Hi all, I just got my Sonos Arc and set it up with my two Five‘s as a group for my TV.I also have the Pro-Ject Carbon turntable connected to one of the Five‘s.When I grouped the speakers, I couldn’t get the audio from the turntable to be played. The only option seems to be to remove the Five from the group as the line-in reappears as a source within the Sonos app.This is quite annoying - how can I get the turntable to be played on the entire group?
Have been using the arc on my sony TV for a year. All of a sudden it won’t let TV sound come through. The TV says it’s connected to external speaker. When I unplug the hdmi it goes back to TV audio. Then when I plug it back in it goes to external speakers but no audio will come out of arc. I can play music from Sonos app on arc but no tv. When I hit the up and down on my TV remote the arc status light does illuminate. Please help. Diagnostic number 815805473
Bonjour,Je viens d’acheter 2 enceintes Sonos One que j’ai couplé en Stéréo et ajouter à ma sonos Beam.J’ai remarqué que des déconnexions s’effectuent souvent sur celles-ci (perte du WiFi, je pense ?).Je voulais donc soulager mon WiFi et brancher en Ethernet sur mon switch (qui est connecté à mon routeur).Et j’ai un message d’erreur m’indiquant de vérifier que le produit est connecté à votre routeur par un câble Ethernet et le WiFi ne se désactive pas !Et cela revient après quelques instants !J’ai également remarqué que lorsque j’utilise ma télécommande pour augmenter le son, seule celui de la barre Beam réagit, pas la paire de Sonos One.Savez-vous pourquoi cela ne fonctionne pas ?Faut-il le brancher en direct sur mon routeur ?Merci de vos éclaircissements.
After the most recent LG CX upgrade to 4.30.55 I no longer get Atmos (or Dolby Digital 5.1) on my Arc. I’m using an Apple TV 4K for all streaming, not the apps on the tv. E-arc is enabled and TV is set to pass through. No physical or settings were changed from before the software update. Anyone having the same problem or have a fix?
Very often, the sound from YouTube on my TV, which is played just fine on the Beam, is not correctly relayed on the other speakers. There is like a hiss, like if there was a CD hickup... it's making any relay from TV to other speakers impossible. Thank you for your help
Big problem! The speakers (2) ONE SL have been working for years. For about 6 months ago, Spotify stopped working. “Could not add songs to playlist”. (Webradio and my own library still worked)No network changes have been made. I have blamed the Sonos software (also many users on Google Play). The customer service said no. They have tried to get me through all my network settings. All is ok. I have been in contact with them several times. No Luck. Now, all of a sudden, an update were found on the speakers. Tried to update - failed.Then tried by wire on the right speaker - worked. Tried wired on the left. Nothing. The Sonos app told me that I could not have both wired and wifi at the same time. That issue did not come up on the right one. Then it wanted to connect via bluetooth. Got contact. Nothing. After several tries and no update worked, I reseted it. Now it stops at led blinking white/orange. Never turns green. Restart gets it to start its Sonos wifi. The app connects to it. Now it
I have been ripping my cds to flac files to play via Plex to Sonos. I have some files which I ripped a few years ago and they play fine. The new files I’ve just ripped will not play and throw an error saying files are not encoded correctly. The only thing I believe different between these files is the compression level used. The older files uses a compression level of 6 when compressing the flac, where as the new files I used compression level 3. When looking at the metadata for these files I also see the older files seem to have album artwork embedded where the new files do not. Other than that I can’t figure out what might be different in how these files have been ripped. They are both 16bit 44100Hz sample rates which is supported on my Sonos. Here is the stream info for each file.Working file:METADATA block #0 type: 0 (STREAMINFO) is last: false length: 34 minimum blocksize: 4096 samples maximum blocksize: 4096 samples minimum framesize: 14 bytes maximum framesize: 13732 byte
Hello, I acquired a space that had built in surround sound in different rooms. I want to reconnect and make use of these speakers. I recently purchased a Sonos Amp and am trying to connect it to the Russboard EZB-8 that was already pre installed by the previous tenant. What kind of cable do I need to install this? It looks like I also need a 4 prong phoenix connector?Anything I have to worry about as not to blow up the amp? Thank you for any help!
Hi there, throwing it out there if anyone can assist. I'm watching Netflix through my Foxtel iq4 box in Australia and about every 30 mins or so (no pattern) the sound dips/drops for a very short period of time. Its kind of like an audio 'skip'. Most wouldn't notice but I have, and its been happening for about a month. Appears to be only Netflix for now, but then again it is all I've really watched on this particular TV. I've tried all the obvious things like making sure all cords are connected. Even reset my Netflix account, but issue still remains. Thanks in advance. Running:Sonos Playbar2xSonos Play 1 surrounds
Hi all,I’ve had the Arc since Christmas and added the sub a couple of weeks ago. It’s been brilliant and is a huge improvement on my last soundbar.However, it has started randomly making a weird noise, which I can only describe as a static sound, It was quite bad a couple of days ago while watching BBC News when the news reader was speaking. It happened again when I put Sky Sports on and the pundits were talking at half time.Also, when I’m in the Home menu on the TV (Sony A80J) it does it when I’m navigating around the screen, but only if I leave the cursor for a while then move it. It’s the same on the internal apps.These noises went away by simply turning the TV over then switching back but I shouldn’t need to do this.It is rather annoying. Is there something wrong with my Arc?I disconnected the Arc to see if it was the TV but it’s not, it only happens when the Arc is connected.I have tried unplugging everything from the mains and disconnecting all of the HDMI cables and power cable
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