Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi,I've recently come across this issue where Spotify doesn't crossfade into the next song, I checked settings in the Sonos app and crossfade button doesn't do anything. I also checked the Spotify app settings and the crossfade is greyed out. But when I go through the Spotify app to change to play from 'current device' the crossfade in the Spotify app does work but greys out again when I want to play music from the Sonos speakers. I have checked for updates on both apps Does anyone know a work around?Thank you
I just purchased the beam. On four different occasions during normal use it has produced a loud, near deafening sound that does not stop until the power is cut. It is sure to have/or soon will damage the speaker.Anybody had this problem? Solution?Also, the beam frequently does not produce audio and I have to exit a netflix show three or four times (and re-enter) to get the audio to start working. Audio also disappears sometimes when I pause a show for a bit and unpause it…..
it looks like there is a priority or a hand off issue between Sonos and IOS and when I try playing spotify in IOS when Sonos has been playing first from within the sonos app spotify does not get handed off to ios.I have brought this up to the spotify community and they mention bringing up the issue with you all as well.Spotify community link
Own LG 65SJ850A 65” UHD TV, Beam and Play 1 surrounds and never could get ARC connection to Beam to work and used optical, until now. Thought I’d share.LG HDMI bus is challenged by CEC devices attached to HDMI (Beam, Apple TV, HDMI switch, Sony Blu ray, etc). You need to turn off CEC (power-on) on for each device AND on the LG in a well hidden menu. If a device is attached with CEC enabled on any other HDMI port, HDMI2/ARC will fail and disable the Beam. Maybe later LG models have a better CEC implementation. On the LG TV there are 3 volume indicators on the right of the screen when volume up/down on remote is pressed. If you get a numeric display with numbers, that is the LG internal speaker indicator. If you get a smaller +/- arrow display that is the HDMI2/ARC output, if you get grey circle with a slash, the TV speakers and ARC are dead but optical maybe enabled. Your goal is the +/- arrow volume indicator. For the LG, there is a difference between configuring audio in the All Setti
Hi,I’ve found something that could be named a bug in the indexing of Sonos IMHO. Having two classical music albums with exactly the same name ‘Domenico Scarlatti: Sonatas’ but played by two different artists ‘Angela’ and ‘Racha’. Both albums have been correctly tagged. I’ve noticed that ;Only Angela’s album is listed under Album Searching under composer ‘Domenico Scarlatti’, nothing from Racha shows up. Searching under Artist, Racha and her album does show up.Changing name of one album solves the problem. Strange isn’t it ?Hope this helps others.BTW, I have the 11.2.13 app on a Sonos S1 system.
Last week I enabled the explicit filter on my Sonos system. I play music on an Apple Music radio station that prior to enabling the filter hasn't given me issues with stopping and will play indefinitely unless I stop it. From my testing what seems to be happening is whenever the explicit filter reaches a song it doesn't like the music stops entirely rather then skipping the explicit song.Is there any way to address this or is this something Sonos has to patch. Thank you, Ian
I just got the setup (Christmas present that was back ordered). It all installed fine and connected easy enough. However, anytime I have everything turned off for a little while and turn it back on - the ARC is not connected. I have to go through the steps a lot of others mentioned (unplug TV, wait a couple minutes and plug it back in) to get it back up and running. I found a LOT of threads on this, but no real solution and they all seem closed (so starting a new one). I do have an older Samsung, model JS7000F - which I think is a 2015 year model. I had it setup w/ the HDMI (ARC). I tried the other trouble shooting steps I found (disconnect everything, unplug TV and ARC, start w/ Just TV and ARC and then add each component back one by one). No luck - initial setup is fine, but after turned off for a little while it does not find it when turned back on. My full setup is the TV, ARC (and 2 ones as surround), Apple TV 4k, Cable Box is FIOS (Arris VM 1100) and an old blue ray playe
Bonjour, j'ai un tourne disque de marque JVC qui doit être raccordé à un connecteur RCA Phono et en le raccordant à ma sonos five via un câble rca femelle / jack il n'y a presque pas de son. Même en réglant le paramètre "niveau de la source" sur 10. Avez-vous eu une solution ou avez-vous déjà rencontré le même problème que moi ? Faut-il que j'achète un pré ampli ?Cordialement
Have been using the arc on my sony TV for a year. All of a sudden it won’t let TV sound come through. The TV says it’s connected to external speaker. When I unplug the hdmi it goes back to TV audio. Then when I plug it back in it goes to external speakers but no audio will come out of arc. I can play music from Sonos app on arc but no tv. When I hit the up and down on my TV remote the arc status light does illuminate. Please help. Diagnostic number 815805473
After the most recent LG CX upgrade to 4.30.55 I no longer get Atmos (or Dolby Digital 5.1) on my Arc. I’m using an Apple TV 4K for all streaming, not the apps on the tv. E-arc is enabled and TV is set to pass through. No physical or settings were changed from before the software update. Anyone having the same problem or have a fix?
When trying to select my playlists on the LivePhish app on Sonos, it says unable to browse music. This is happening on just the playlists as all other parts of the app are working fine. And also when I go to the actual LivePhish app, the playlists work fine there. Any help?
Dear all,Since few weeks, I have a problem with my Connect : with Deezer, each songs lose sound between around the 30 last seconds and the 10 last seconds… I tried to disconnect electrically several times but the problem remains…Do you experiment the same problem ?Any idea how to solve it ? Thanks a lot for your help,Vincent
Ever since I installed and upgraded my system to S2, my NAS has been spinning non-stop, taking all ressources with it. When I’m able to see what’s connected, I see dozens of SMB connections with the user I setup for my Sonos system.I am unable to pinpoint what is going on, and the S2 app doesn’t tell me either.Only after rebooting the NAS (which takes a long time, since it’s really busy), then removing my Shared drive config in Sonos does the heavy spinning stops. When I configure the shared drive again, it takes a while, then the spinning restarts. My NAS is a Synology DS218i
I have 4 speakers in separate rooms. All four show that they are playing, but there is no sound.The speakers are all checked as playing and volume is on/turned up, no sound. No sound bars or extra added units. They are all play 1 speakers.
Recently my Sonos Move (the only sonos speaker I own) has been giving me problems when trying to play music on Spotify, either directly through the Spotify app or on the Sonos app.Playback starts but then quickly starts to stutter and then stops. The sonos app then gives me a message about the WiFi network being 'unstable'. I use an Eero mesh WiFi network and according to the Eero app, the WiFi signal strength received by the Sonos Move is full. Furthermore, it's only Spotify that seems to give me this trouble. My Sonos speaker has always been a little temperamental with Spotify, occasionally skipping a track, and giving me the same WiFi unstable message, but this latest stuttering is making it borderline unusable.Are there any solutions for this? If I stream music on other devices in the same room as the Sonos move, I experience no problems, so I don't buy that there's an issue with WiFi signal strength.This is making me seriously consider returning the speaker.
I have been ripping my cds to flac files to play via Plex to Sonos. I have some files which I ripped a few years ago and they play fine. The new files I’ve just ripped will not play and throw an error saying files are not encoded correctly. The only thing I believe different between these files is the compression level used. The older files uses a compression level of 6 when compressing the flac, where as the new files I used compression level 3. When looking at the metadata for these files I also see the older files seem to have album artwork embedded where the new files do not. Other than that I can’t figure out what might be different in how these files have been ripped. They are both 16bit 44100Hz sample rates which is supported on my Sonos. Here is the stream info for each file.Working file:METADATA block #0 type: 0 (STREAMINFO) is last: false length: 34 minimum blocksize: 4096 samples maximum blocksize: 4096 samples minimum framesize: 14 bytes maximum framesize: 13732 byte
I’ve had a Sonos Beam / Sonos One(x2) system for about 3 years. Everything has been fine until recently when every 15 minutes or so a high frequency noise will emit from the left rear speaker for about 5 seconds. It is very irritating. I have unplugged it and plugged it back in with no improvement. Someone posted an identical issue 4 years ago (now closed) with no resolution. Per responses to that, I do not have an extension cord with an on/off switch, but did swap it out anyway. I am in Spain, so it’s 220v. Should I do a total reset of the speaker?DISREGARD. I UNPLUGGED THE SPEAKER AND I NOW THINK IT IS COMING FROM MY COMPUTER.
I have a Play:1 stereo pair that has stopped working when a new One SL is powered on and I’m playing to “everywhere.” When I do this, the Sonos app on all devices reports that the stereo pair is playing, but there is no audio on the stereo pair. While music is playing to all other speakers, I can play different music to the stereo pair, but I cannot play the same music everywhere unless I unpair the two speakers. if I unpair the two speakers, they work fine.This problem goes away for a while if I power down the SL, get music started everywhere, then power up the SL. When I perform this process, music stops at all speakers and the app loses contact with the Sonos cluster for a while before I can get music going. The pair works for a few hours after I do this.I have filed diagnostic report 1008105106 because wow, fascinating….
Hi there, throwing it out there if anyone can assist. I'm watching Netflix through my Foxtel iq4 box in Australia and about every 30 mins or so (no pattern) the sound dips/drops for a very short period of time. Its kind of like an audio 'skip'. Most wouldn't notice but I have, and its been happening for about a month. Appears to be only Netflix for now, but then again it is all I've really watched on this particular TV. I've tried all the obvious things like making sure all cords are connected. Even reset my Netflix account, but issue still remains. Thanks in advance. Running:Sonos Playbar2xSonos Play 1 surrounds
So, I have two Sonos Play:1s and 1one gen2. They are synced to provide music (via Tune-in radio) throughout the house but I find they frequently drop out and I have to restart the app. This also some=times happens if I am streaming spotify (premium) Wifi is working and available because I can see the signal and access internet. There are no other significant bandwidth drains one the network at the time (e.g. no TV or other video streaming). Anyone got any ideas please as it is annoying. Thanks
This is a known Google Assistant issue that I’ve brought up with Sonos. If you ask a Sonos voice device to turn off lights. Sonos’s Google Assistant will repeat the command “Turning Kitchen Lights off”. On google home devices, they will play a pleasant chime. My wife can’t stand Sonos confirming every command. They need to make the implementation of voice the same as it is on google devices. Not sure if google intentionally limits these basic features for Sonos.
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