Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Our Sonos Play 5 is suddenly silent. It’s visible (via wi-fi) to the Sonos app and also to the Spotify app, but there’s simply no sound coming out. We’ve tried disconnecting the speaker and confirmed the volume settings. Completely at a loss as to what to do. Meanwhile, our Connect in another room is working just fine.
Symptoms:• A Sonos device (in my case a Connect) says “not registered”• Next page says that this produce needs to be linked to your Sonos account• Immediately it returns with “Setup problem”. It suggests checking your Internet connection and making sure all products are plugged in and checking time settings on the mobile device. But none of these work. This one is hard to track down and there’s a thread that’s over 3 years old with 19,000 views. So I take it others are experiencing this issue: To make a long story short, here is what worked for me:1. Unplug all other Sonos’es in the house2. Connect the offending Sonos directly to the router via Ethernet3. Reboot the router for good measure4. Put your hands in the air and turn your body 3 times, chanting, “Sonos Gods help me please”5. Rerunning the setup should now work (but only if you truly believe)6. Now disconnect the Ethernet. In my case, it again complained that the device was not registered. But the link step then succeeded.
My Move has recently become very unreliable. When I’m using it on the balcony it drops out pretty regularly, however this never seems to happen with my Roam. This evening I was using it in the kitchen, grouped with a play 1 and it just … stopped playing music. According to the app it was still playing and still grouped, but I had no sound. I tried to ungroup it (planning to then re add it) but the app did not respond. I tried holding the play button to group it but it just ‘dinged’ and then flashed orange! My Sonos app says everything is up to date. I have a linksys velop mesh system that is regularly updated / restarted etc and currently all up to date too, and sonosnet as one speaker is wired in. All speakers except the move and roam are WM0, the portables are WM1. The MAC address for all Sonos items are reserved too. I am wondering if the balcony issue is because the Move is usually connected to a further away velop node (close to where it lives indoors) which might explain the dif
Just upgraded to a new ASUS RT-AX3000 Router and got everything working included my SONOS system. Then wen moving the Music USB drive to the ASUS router and setting it up per the helpful into on this forum, it seems to work for about 5 secs and then throughs the following message...” Music Files Not Available - '(music server path)’ is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.” The device is powered on and the path was not changed. I have submitted the diagnostic information and the confirmation number is: 1409766191.Please help. Thank you.
So I’ve crafted a wonderful playlist over 3 years by using shazam on my travels, finding ambient this or that, airport lounges, hotel lounges… my home used to be bathed in a wonderful mix of ambient / downtempo / jazz ……… and now all of a sudden every track in my poolside playlist isn’t encoded correctly. yeah, I’m using amazon, and yeah I guess its amazons fault. but seriously. my googling led me to the fact that exporting playlists has been a feature request forever, and the main app can’t do it. Instead i gotta get an apple device to use some dudes hacky app… i expect different from a product that I’ve dumped over $1k into. Not have to search through github repos .. i mean jesus. Costco might be getting them back. hooray costco. unless anybody has another way.
Good morning ! My system has been working fine for over 5 years. Roughly 12 weeks ago I logged on the app and all the speakers have disappeared off the app. I re added them all (quite a task with 8 to connect) it worked. Every time I log on now some speakers are there and some are not but over time they become available to listen on. Then disappear, checked the WiFi and no issues there, we are on the S1 app as not all the speakers are the new ones (S2 app) Any help would be appreciated as it’s sending me Crazy
Over the weekend my Sonos Roam stop working without any apparent reason and noting I tried can wake up device. It was all the time on Sonos wireless charger and was working fine and just suddenly stopped. I tried everything, charging with all charges I have at home 5v/2a. Only way to make it react at all was to plug it in. Red light shows and that is it. I tried 12s reset procedure but it did not help. I tried factory reset no response. So finally decided to contact support. At first all was looking normal. They were asking me to do all sorts of things that I already tried. I was thinking this is normal as they need to eliminate all possible solutions. I had to stop first conversation to take a video first support person was asking me to do. After I called back second person was asking me to do more of the same and ended up with asking me to charge my speaker for an hour. I already said I did that but was thinking fine let's do that. After 1 hour third person replied to my call tellin
Bonjour à tous. je rencontre un problème sur ma Sonos arc. L’application sonos m’indique toujours du stéréo quand je lis une vidéo ou un dvd ou regarde la tv. voici maconfig : sonos Arc <—> tv Samsung eu55es8000 (Via hdmi Arc)tous les appareils suivants sont connectés à la tv en Hdmi:Xiaomi mibox3Microsoft xbox series X Pourriez vous me dire comment faire pour résoudre ce problème? Merci de votre aide!Ps: tous les câbles hdmi sont OK, ce sont ceux fournis par les appareils achetés: pour la Xbox c’est du hdmi 2.1 par exemple.fiche technique de la TV Samsung eu55es8000
As discussed elsewhere the HD upgrade in Amazon Music broke existing Sonos playlists. Apparently the only workaround is to recreate your playlists from scratch. The least excruciating approach I have found so far is as follows:In the Sonos desktop controller open the broken playlist and attempt to play. Observe that the playlist appears in the Queue panel and for each song From the Queue panel (not the Music selection panel) select Info and Options from the song dropdown Select Album Info from the Info panel Now select View All Songs on Album From the album song list use the song drop down to add the original playlist’s song to a new play list. This will add the new version of the file to the new playlist. If you like display the new playlist on your mobile device so you can see the list grow as you add the songs It is still a mind numbing and tedious process but at least the layout of the desktop controller lets you stay organized.
Hello, This is a recurring issue I’ve been having across multiple homes, routers, internet services, etc. Randomly when playing Spotify, the sound will just disappear, and then come back - with the song still playing. Diagnostic: 1307927628Thank you!
I have noticed recently my Connect is getting very hot on the top. Although i can hold my hand on it it is uncomfortable to do so. Is this a problem?It has also started to occasionally stop playing part way through a song. It will then start at the next song or i have to shut down the app and restart it otherwise the app won’t help it.
Hi,My speakers go silent every other minute or second and then continue to play the music. It is not all speakers at the same time, some keep playing while others go silent. This is a problem since many years but that has increased lately and is at its peak at this very moment.
Hi folks ,Question of the day :Am I the only one that have serious issues with Sonos S2?There is my setup :2 x Sonos play 1 connected wirelessIssues :1- I can’t add any Spotify account on Sonos because Spotify isn’t in the list .2- even if I try to airplay audio trough spotify app ,Spotify detects the Sonos setup , It says “connecting …” but never connectThank you for you answers
I am using two Fives in stereo mode + one sub.I noticed that the stereo is noticeably not balanced between left and right by default. One side is consistently louder.The pb seems to be Spotify specific.I tried to invert the Five speakers but it do not change anything (so it doesn’t seem to come from the speakers). I tried with Sonos Radio and had no issue.As a fix I updated my EQ balance to compensate. But it forces me to change my EQ settings when switching music sources + it should not happen anyway. Any idea how i can fix this?
I have purchased Sonos One a week ago. Connected to Spotify premium family on my iPad and iPhone 7. It worked fine, later I tried to configure Alexa and Siri, and since then neither sonos, neither spotify can connect. If I change the spotify user to one of the family members, it works both ways form the same iPhone and iPad. I have already tried to reinstall/reboot both apps, but nothing changed. From my logic there should be some settings in the family version of spotify, which blocks the connection. Sonos radio works in both cases.Any idea, what should I change? All sw are latest version.Thx for your comments.
Play 5 gen 1, Play One gen 1 and Sonos One gen 2 PC Windows 10 is searching for Sonos system. This could be following updating today. I’ve uninstalled the program on the PC and downloaded it again. I’ve pressed the volume and play button on the Play One, been told the PC is connected to my system but it still can’t find the system, it is searching.Having rebooted the router yet again my Samsung phone kept losing the system but seems to have settled.Play 5 “got lost” but is now on the system, having had to use a LAN cable.Over three weeks ago we had a new Sky Q router and this didn’t affect things. The PC is connected via LAN to the router. There is also a wifi signal from the new Sky Q! TV box and a booster but this PC is “hardwired” .I’ve turned everything off and then on again ie reboot PC, phone and router.Clicking on “System Support” gives gobbledygook.I usually use the PC so this is just so frustrating!! Can anyone help please as I’ve been so pleased with my Sonos but this is caus
Just like the title says, diagnostic number is 113072795just wondering if it’s bandwidth or what not. Audio delay is max on the port and I’m keeping the signal uncompressed (otherwise what’s the point of playing vinyl).the two fives, two ones, and port are working how they should and usually the basement playbar with ikea lamps work fine. Just wondering why the moves can’t be linked to sonosnet? And maybe switch to the house network when outta range of sonosnet? Dunno the fine details about how the move functions just that these two speakers are the only real loose ends on my perfect full cabin sound (in my ears that is). thanks all! G
Hi all — I recently upgraded from the Playbase to the Arc, and my TV from an older Samsung to the Sony X950G. (I have the Sub and Play:1s for surround, too.)I noticed a strange phenomenon almost immediately, though, which Sonos support wasn't able to help me with: For many movies, even when the volume is low, the dialogue is maxing out—that is to say, the voices sounds as if they've gone into the red on a volume meter, like they're shouting into a microphone at close range: distorted and a bit fuzzy.Has anyone else encountered this issue, by any chance? I'm playing everything through my Apple TV 4K. I've been considering upgrading my HDMI ARC cable to, say, a Monster, but wanted to check with y'all before putting down the dough. Thanks!
Sporadic dropout of AMP from my tiny network of 2 sonos devices. No changes in location or any other disturbances. I see in my router that the amp suddenly sometimes switches to the other of my 2.4g/5g network but not sure that matches with the dropouts timing wise.have rebooted, reset, disabled/enabled wifi etc. Not sur what to do anymore, the sonos one works flawlessly all the time. Anyone has any ideas?
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