Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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A year has passed since I originally posted this question:Recently, I tried editing My Sonos to remove the Tidal Playlists section. My plan was to re-add then check if the above issue had been fixed.However, I find no way to do this. “Edit My Sonos” has options to rearrange and delete “Long press to rearrange the content. Tap the delete icon to remove”. How to add my Tidal Playlists section back into My Sonos?
I have Sonos system throughout the house. Since March this year, one of my Play 5’s have decided not to work.Just today, it has started showing again in the app to connect. The app fails to connect to the temp network it provides. When adding through ethernet, Sonos plays setup music, then states it looses connection.This also happens with Sonos Boost.Please advise.
We have recently moved house and I am trying to install our Sonos system that worked fine at our last house. It comprises Bridge, Play 1, Play 5 (x2) , wireless dock and ZP90 zone player and controller pad.I have the S1 app on my iPhone and have switched off all items and (starting with the Bridge) connected them one at a time with the button held down before and while powering on.Issues are:the bridge appears to be connected (with ethernet cord - white light on solid) but nothing else connects to it. The Play 5 units work as a pair if one of them is connected by ethernet but not otherwise, when working they show correctly on the S1 App and can be controlled that way. The zone player doesn't connect or show on the app. I haven't tried the other items yet. The controller doesn't find any of the Sonos products and only identifies the controller and the Bridge under ‘about my Sonos system’. When I tried to reset password on my app this didn't seem to work and appears to be identifying
I’m a new Five owner, which I use mostly with Spotify and Amazon. I’ve had no problems using Spotify, but when using Amazon the music will occasionally stop mid-track. When this happens, the Sonos app will report “Unable to connect to Sonos” for a short while. It appears that the Five is crashing and rebooting. It’s connected via Ethernet cable, so (fortunately) WiFi issues are off the table, and there’s no other sign of connectivity problems when this happens.Any suggestions for debugging, fixes or workarounds? thanks!
My Move speaker is working and connected to the wifi network, BUT it has disappeared from the ios app. The playbar, sub and sonos one speaker shows in the app. When I go online to the Sonos website, login all speakers show up in system and all show up as online.I do have 2 bandwidths for wifi, 2.4ghz and a 5ghz. In the app it shows the 2.4g is in use and lists the 5g as other networks.If Move is connected to 5g and the other speakers connected to 2.4g would this cause the problem? How can I see and/or change the wifi the Move is connected too.I tried adding a product but it does not find the Move
I’ve tried multiple times to connect my Beam with the One’s Pair but no success.Beam is connected with a ethernet cable and to TV with HDMI. One’s are in a Stereo Pair on Sonos Wireless.When i try to set up the surround on Beam I get the message that no products were found.Diagnostic number: 1473272352
I have recently upgraded my router and have noticed that the Sonos S2 app is not connected to my play base and also under the settings tab, the headings “Account”, “System” and “Services and Voice” are all greyed out. I have followed the in app guide to reconnect, but it will never find the play base. I have tried re setting router, turning playbase on/off, reset the app, uninstalled the app, created a brand new account on the app, but still these settings are still greyed out- same on my wife’s phone also. How am I supposed to set up the new network and put in the WiFi password etc with these settings greyed out? It’s like the whole thing is locked up and it’s super frustrating. Any help is greatly appreciated!
I have a Sonos 1 gen 2.if I ask it to play a track from Spotify it says it is playing it, but is silent.if I ask it to play BBC Radio 1 it tells me it is playing then goes silent.I have to use it as a network speaker controlled from my iPad. This is frustrating.any ideas?
Bonjour, Hi,J’ai perdu mon playbar. Je n’ai plus d’alimentation après seulement 8 ans! I lost power on my playbar with no advice!Que faire maintenant? Quand même pas remplacer après seulement 8 ans? What can I do? This is unacceptable after only 8 years!Merci, thanks.
Hi, The radio (could be spotify too) stops playing but does not resume. When I manually press play the radio resumes directly. Is there a way to have “permanent” playing that forces resuming the sound when there is a disruption? I’ve bought a new router but the problem still persists. Thanks
I have a play 5 (gen1) that was working fine in all respects - until I unplugged it and moved it to the other side of the room. Same wifi, same router etc etc..No amount of trying will get the thing to be found. I even plugged in an ethernet cable… reset everything including setting up the wifi….. then when I removed the ethernet and tried to use the play 5 over wifi - it simply did not work. I’ve screen shots where the app says to connect to the sonos wifi to set up my play 5… with the same screen shot showing my phone IS connected to the sonos wifi. Followed all the advice regarding IP addresses… been a network expert for years… but 2 hours on this and I want to throw the Play 5 away….how can this be such a hard job? The online help just says check the password - which is no help as only an idiot would not have checked that!!!!so frustrated - really want someone at SONOS to call me or accept my play 5 back as not fit for purpose (or offer me a Gen 2 upgrade at a discount as they can
Hey guys, I have the issue that after turning the tv off via remote control the screen goes black but the status light of the tv still indicates it’s on. After some time the screen is grey and ON. This started happening after connecting the Sonos Arc to the tv. I’ve tried a couple of settings in the App such as TV Autoplay on/off and carious combinations of remote control settings. No luck so far with this issue.Can anyone help?
Hi all,I have 2/3 minor problems, that I am hoping are all caused by the same issue.1 - I have a Playbar and 2 x Sonos 1 Speakers set up as surrounds. They don’t show in my list of Airplay speakers on my iPhone. This means I can’t play music that’s physically on my phone.2 - My setup works perfectly for any content (4k etc) via the TV, but music (Spotify specifically), seems to stop completely or cut out and back in randomly. Sometimes it’s every song and other times it gets through a few songs before running into problems.I have run a diagnostic today - 1323474904, but there nobody available to speak to at the weekend, and I am flat out Monday - Friday 8am - 7pm, so never have time to call mid week.Any help would be greatly appreciated.
I have a Play:5 that stopped working so I did a factory reset. I can get through the setup process (connecting to Play:5 wifi, finalizing setup). At the end of the process the app says that the speaker was added but may not show up under system. And something like: Unplug speaker and plug back in to finalize setup under system tab. However, unplugging it does nothing and the speaker is still unavailable.
Apple TV and Apple Music - possibly NetflixListening to Apple Music in Atmos mostly and all is great for about 20 min. Then the audio will suddenly mute. No sound from speakers. Pause and play will not work and either skip forward to next sound or exit out of music a step to 2 and restart. The above has been the case for weeks. Until I returned back home after a week without any use. Now same kind of thing is happening but instead of muted or dropped audio I hear static tones and white noise. The static audio is random sounding not necessarily to the same beats as the song. Seems like the static sounds replaces the muted issue as mentioned. No updates as I know of no changes to content and usage.
Hi, I have just recieved the beam gen 2, and after only a couple of days usage I am getting a really annoying buzz at certain sound levels from the right hand side of the unit. I have looked this issue up on the net, and someone else had what sounded to be a similar issue. They reported that if they applied pressure by pressing down on the right hand side of the beam then it didn’t happen. This appears to be the case for me as well. Is this a known common issue? Is there anything I can do about it, or is it a return job, which I really can’t be bothered doing lol.Many Thanks
My network seems to be working quite well. I recently added a new Play One SL and was curious about my Sonos network so I pulled up the network matrix. My Living Room (LF, RF), Living Room (SW) and Deck are connected via ethernet. Deck is actually a Connect:AMP that sits near my server cabinet. None of the other speakers are on WiFi except for the move. I connect them to ethernet to setup and that is it.I assume the red boxes are bad. What can I do to improve that?
Connected my sonos beam 2 and sub gen 3 to my tv. Sound plays via beam 2 but sub is not playing sound. ive tried multiple things, resetting router, connecting play 5 to router with cable, turn all sonos products off and on, connect sub to a different sonos (play 5), it’s still not working. I have submitted diagnostic information 1095816000
I have been running S1. I added an ARC, so I removed everything from S1 and migrated those components I could to S2. I want to maintain a split system, but when I open the S1 app, I am prompted to “Open Sonos S2 app.” One of the “More options” is to Reset App. Is that what I want? Otherwise, I don’t see how to get back to an S1 environment.Under S2, I am running a Boost, Arc, and two wireless Play 3s. My incompatible components are two Connect Amps and two wireless Play 5s. I still have the old Bridge that was replaced by the Boost. Can I use the Boost to control both S1 and S2 (I think the answer is no)? Can I add the old Bridge back in? What other solution is there to maintain a split system? Add a second Boost?Thanks so much so much for any guidance you can give me!John
Our Connect has been dropping off the network intermittently, though more and more often.I decided it was worth a factory reset. Unplugged the Connect, made breakfast, came back and plugged it back in while holding play/pause. The light stays white - it never changes to alternating white/orange. I also notice that the light seems to be flickering slightly.Feels like a dying power supply. Any suggestions?
Hey, me and my roommates get two additional speakers up when we’re on Spotify (where we would connect to our Sonos directly from the spotify app). The two speakers are obviously not connected to my user so they don’t show up in my Sonos app. I know it is Sonos speakers as I once by a mistake connected to the speakers and when I opened the Sonos app I was connected to another user (but obviously couldn’t do anything as I needed to log on for further action.) Does this mean that they are using our WiFi? I can connect from Spotify and play from the app and it plays in one of my neighbors apartment. The speakers only show up when I am connected to our WiFi, not if I’m on my 4G. Is there any other reason the speakers would show up?
Oddly enough, either the sub or left surround disconnects when my phone running the sonos app connects to the 5g wifi network instead of the 2g one. Anyone faced something like this before? Would really like to be able to use my 5g wifi lol.
Have just bought a Sub 3 to go with my Beam. As soon as it is added and audio is playing my wife performance drops from 60Mbps+ to less than 3Mbps. If I disable the Sub the performance goes back up. Can anyone help with solutions? If it can’t be fixed the Sub 3 will have to be returned which I don’t want to do as I’m happy with the sound.
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