Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 25,260 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4419 Topics

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stadbContributor I
asked in Components and Architectural

Connecting old hifi components to Sonos (via Port?)

I am about to ressurect my old hifi system (turntable, CD player, amplifier, passive speakers) in one of my rooms. I have Sonos components in the other rooms of the house. I’d like to be able to:continue to play music from my turntable and CD player through my old amplifier and speakers stream music from Sonos to my old amplifier and speakers send music from my turntable and CD player to the Sonos components in other roomsThe amplifier (Mission Cyrus 1) has inputs: phono, CD player, aux, video, tape; and a tape output.Reading around, I think what I need to buy is a Sonos Port, and connect it as follows:Leave turntable and CD player, and passive speakers, connected to amplifier as before Connect Port IN to amplifier tape out Connect Port OUT to amplifier tape inputI then select tape input on the amplifier if I want to stream through my old amplifier and speakers. To send music from turntable or CD player to my other Sonos components, I select the appropriate input on my amplifier, selec

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4 months ago
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Big Bull
asked in Components and Architectural

Connect Amp keeps dropping out audio

Hi I have 4 Connect Amps that have been working fine for some years but just recently they are dropping the Audio for a few seconds which is very annoying. I have spoken to Sonos Support on a few occasions and done everything they have suggested to fix this which they say is WiFi Interference such as switching channels etc but still have problems. This happens on any music source but I have noticed when the speakers go silent the sound levels are still going up and down on the app as if its playing the audio in other words not muted, not sure if this helps identify the problem. I am getting to the point now where soon these will be removed as they just aren't worth the hassle. I have seen a few threads where people have had the same problem but the only answers I have seen are contact Sonos Support.Has anyone had this problem and got a viable solution??????Some posts suggest an issue with S2 being introduced so does anyone know if this is a problem??

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1 hour ago
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SoniceContributor I
asked in Components and Architectural

Using USA device in India

Moving from USA to India with my Sonos Arc, Gen3 and Era 100. India has 220v power compared to 110v in USA. All of these devices specification says 100-240v. Does that mean that the US device will work just fine in India without a step down converter? Anyone in the community who has done that?

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2 hours ago
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mcga0045Contributor I
asked in Components and Architectural

AMP and Sonance VP66TL (pair)

Has anyone had any issues with Sonance VP66 TL (thinline) speakers on AMP running at higher volumes.  Distortion, popping/cracking sounds.  We’ve isolated the speakers (and Sonance provided a new set), wiring and AMP, and all seem to function fine independently, but in combination, the problem persists.Sonance and Sonos both are saying products should work fine together.  I have other rooms running AMP with other sonance speakers (same family, just not thinline) with no issues

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2 hours ago
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Konstantin79Contributor I
asked in Components and Architectural

Sonos App doesn't find existing system.

Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming bird could. 

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9 hours ago
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Azizman17Contributor I
posted in Components and Architectural

The Sonos Port is not detected on the network with the new version of S2.

Hello!There is a new Sonos Port in our office. The Sonos Port is located in the server cabinet, connected via an ethernet wire to the nearest switch. The network is new and the Internet is about 200 Mbps. There is only one subnet. There are no conflicts on the network. The network engineer confirmed it. I noticed a problem connecting to the Sonos Port with the new S2 version (updated). The updated Sonos Port (with S2) is not detected on the network. I tried to connect from my smartphone (Sonos S2 App), and also tried to find it from my computer (with Sonos S2). A long search for the device, eventually not to be found. Then I made a rollback (Downgrade) to the S1 version. After the rollback, the Sonos Port began to be detected normally on the network. In the previous version, an update message is intrusively coming out. Dear developers, please check this situation, it is necessary to fix the bug and optimize the new version of S2 for Port. Thank you!P.S. Please move the topic to Audio C

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9 hours ago
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Jimbo16Contributor I
asked in Components and Architectural

Connect:Amp drops out, but only partially

Connect:Amp periodically drops out, BUT, because I can hear the same program playing through a Connect in another room, which is connected to the Connect:Amp through the SONOS network, I know there is nothing wrong with the internet connection. The Connect:Amp is connected to the router via an ethernet cable. My wired ethernet connection runs at 700+ Mb/s consistently.

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15 hours ago
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AliInPhxContributor I
asked in Components and Architectural

In-Ceiling Speakers - No amp

Does SONOS have in-ceiling speakers that connect wirelessly and can be paired?  Would be easier than trying to run cable from the ceiling location back to an amp over 40’ away.  This would need a local AC supply to keep it charged in the ceiling, but I can’t seem to find a product like this on the website.

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Airgetlam
1 day ago
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pilot715Trending Lyricist I
posted in Components and Architectural

why I can’t disable sound delay on the Sonos Port line input?

Please tell me why I can’t disable sound delay on the Sonos Port line input? Minimal settings is 0.75 sec. Why you cant add a zero settings? In some cases this is absolutely necessary. When I bought your product, I didn’t know that I couldn’t remove the sound delay. Moderator edit: changed output to input

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2 days ago
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MOSmittyContributor I
asked in Components and Architectural

13 yo system

My Sonos was professionally installed 13 years ago.  I have a bridge and a connect:amp.  The connect is wired to two outdoor rock speakers.  It looks like either my bridge died or the power supply did.  I have the bridge connected to my wireless router but there are no lights indicating a connection.  What’s my best alternative to get this up and running without spending much?  Thanks!!

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Airgetlam
3 days ago
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britcowboyEnthusiast II
posted in Components and Architectural

Sonos is forcing people to buy new hardware as they've broken the Connect:Amp and they refuse to fix it

Hi, I'm recreating this thread, as the discussion wasn't finished, but it was locked. I also wanted to make it obvious this is a Sonos issue, not a client environment issue. https://en.community.sonos.com/components-and-architectural-228999/connect-amp-keeps-dropping-out-audio-6885634/index2.html I've been following this for a while because I've been having the same issues, and when I spoke to support they said the connect amp can't cope with modern software and that I should upgrade to the amp, which is clearly unacceptable. This has been confirmed by people in that original thread who have been told the same thing. BillJanzen“FWIW, these issues seem to have occured after the June 2023 software update to S2 version 15.5. Interestingly, there is an alert posted in the release notes of the 15.6 update released July 25, 2023 about adjusting how older Sonos products use their internal memory. See below (copied from https://support.sonos.com/en-ca/article/release-notes-for-sonos-s2):  Aler

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4 days ago
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coloradoburrContributor I
asked in Components and Architectural

Sonos does not satisfy.

I bought into Sonos, and am starting to regret it. It is slow on my phone, cuts out, and is always updating but not better. So, …. Sonos where are you going? Is this going to be worth the pain in the end? I can get speakers anywhere. Can you tell me why I should keep your stuff?You keep offering free shipping. Shipping really isn’t relevant - that tells me you’ve lost your way. I’ve spent over $1,000. Keep the shipping, make the app work. This isn’t a pair of socks.

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106rallye
4 days ago
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christopher.murgatroydAvid Contributor I
asked in Components and Architectural

Connecting two external devices to Sonos Port

I have my turntable connected to a Sonos Port via the RCA input. I’d also like to hook up a CD player to the Port, is this possible and what would I need? Is there an adapter that would do this?Thanks in advance!

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Schlumpf
5 days ago
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HakanBContributor I
asked in Components and Architectural

Question on steps for adding app on new device to existing system

I want to add a new device to my existing system, so I downloaded the S2 app to the new device and chose Add to existing system. Then the app tells me to press a button on a device, but what happens when I do that? Will the app connect to my existing system and find ALL my connected speakersor just the one on which I pressed the button? And will pressing the button on that speaker remove it from my other devices app?

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Stanley_4
6 days ago
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Sjay581Contributor I
posted in Components and Architectural

Sonance 8.2 landscape series and two zone setup

I am installing the 8.2 landscape series Sonance system. I am trying to figure out how to zone out the gazebo area with 2 6/12 70W satellite and one 300W subwoofer. I’d like to be able to quite the main zone and use zone 2 for the gazebo area louder than the other zone.  While the 2-channel amp provided can handle the entire system, is there a way to separate zones with this?  Or do I need another amp for the other zone. Lastly, would a Sonos amp be able to handle the power of the 2 70W sat and 300W sub?Thanks for the advice!

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buzz
6 days ago
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ItsmejsonContributor III
posted in Components and Architectural

Sonance 6.1MAG Backyard Speaker Layout

Picked up the Sonance 6.1MAG w/ Sonos amp and looking for assistance on speaker layout around our back patio.I tried to prioritize speaker locations based on primary sitting positions - pergola, sun ledge, fire pit & pool denoted by the orange dots.  This leaves out the area to the right I circled in pink and the back fence line.  Thoughts on current position or changes you would make?   

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Stanley_4
6 days ago
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valeriyContributor I
asked in Components and Architectural

Can't connect a Bluetooth Sub (Gen 3) to Sonos App

Recently I have purchased Sonos Sub (Gen 3) and my Sonos App can't connect with a Bluetooth  on the initial stage adding a new device in App. Give me to know how can I manage this error? 

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7 days ago
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Guzica469Contributor I
posted in Components and Architectural

How to Connect External Devices to New Sonos System??

I have totally dove into the Sonos World and so far I love it. Im an older guy who still loves his collection of Vinyl, CDs and Yes, even Cassettes. Can I connect these items seamlessly ??  I do have the Port, Era, 300 and Sub. What else do I need?? Can I buy a separate AVR/Amplifier and connect them to the port, (and then I can even use the AM/FM radio stations)??  Or do I buy a switching device and then select which device I want to play?? This wireless stuff is kinda confusing … I have even been thinking of paying someone to hook it all up correctly. I can buy the stuff myself and let them do the hard stuff…  Thanks for ANY advice !!!

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Stanley_4
7 days ago
Stefan71
Stefan71Contributor I
asked in Components and Architectural

Wifi amp.

I have 2 different Ghz connections at home. A 2,4 and 5 Ghz. The amp can't find the 5Ghz connection. Why is that?

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controlav
7 days ago
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notquitemytempoContributor I
asked in Components and Architectural

Sonos Port / Connection issue

Hi everybody,My question is simple :How can I connect my Sonos Port to this preamplified system ?Thank U ! 

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9 days ago
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JensHolsteinKragContributor I
posted in Components and Architectural

My Sonos system looses contact with its units now and then since I expanded my ASUS Mesh network

A coupe of weekend ago I upgraded my ASUS Zen mesh wifi network with two more units for better coverage, it all went well for everything without the Sonos System with a couple of One and One SL units. The Sonos system looses contact with the units once in a while, it can be good for a week or two, but suddenly it starts to behave like shit, can’t find the units, want to connect them, and when you try doing that the system is not able to do it, it is starting to become very very annoying, it all worked fine before the network expansion, but Sonos would be able to handle things like that you would imagine…. Right…

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J
9 days ago
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RMG64Contributor I
asked in Components and Architectural

Sonos Amp line in

Does ANY piece of equipment you connect to the line-in RCA’s on Amp require a pre-amp? It doesn’t really seem to be clearly defined anywhere.

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AjTrek1
9 days ago
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danbergadContributor I
asked in Components and Architectural

Wired system cuts out

I’ve seen a few responses on this that say move your system closer, but this is the system set up that I have had for over three years now and the issue just started about 6 months ago. My Connect Amps are connected via Ethernet to wired speakers. While playing they just “cut out” and then will start up again. Anyway to do a hard reset on the Connect Amps? I have sent diagnostics to Sonos this afternoon as well. Just curious if others have had this issue / have resolved this issue. Relocating not a solution given where all the speaker wire for the home is located.

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AjTrek1
10 days ago
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shawn tContributor I
posted in Components and Architectural

Any plans to expand on grouping Sonos and Alexa speakers?

Unlike Bose, you can’t group Sonos speakers in the same group with Alexa devices, which I own quite a few.  I’m wondering if there are any plans or update role outs in the future, where the ability/capability become available.  It’d be a cherry on top!

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Airgetlam
12 days ago
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seisbyeContributor I
asked in Components and Architectural

Samsung airplay equivalent Sonos Amp

I just bougth a Sonos amp.  And for me it works great, while i have an Iphone.  However my girlfriend has an android phone.  And she’s using Youtube video, not youtube music as she listens to music you can only find on the “normal” youtube.  How can she listen on the sonos amp?     We have found a sonostube app.  but then you can’t login to youtube.  she has premium, to avoid the adds.What equivalent has sonos made for the airplay for android phone?  Cause shurely they have thought of this?  this is the 3rd gen amp. and this issues has been all over the internet for many years.  And since they are not adding bluetooth to the amp,(which costs nothing to add),  they must have thought of a better solution?  Or am i forced to return the amp, and get one of the competitors?  I would hate that, because i really like the sonos amp.  but missing a feature for all non IOS devices would be such a massive deficiency that it’s not useable at all. if half of my guests etc. can’t use it..

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Airgetlam
12 days ago
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