Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have 4 zone players set up and now one of them will disappear. It is odd, since the ZP that disappears from the Sonos controller (ios app) is the one that is hard wired. I changed which one was hardwired and that ZP will then disappear after a short time. My home setup is a bunch of devices mostly together in a media closet. - Xfinity home router/wlan - Xfinity home security router/wlan - NAS music media storage - 4 Sonos Connect:Amp Zone Players - 1 hardwired and the other 3 not - 6 Eero devices, scattered throughout house - but one in the media closet - 1 home cordless phone base for landline with 2 other cordless phones throughout house As for ways to try to fix things. 1. I have rebooted everything several times and restarted in the "right" order. 1- I have tried changing DHCP settings on my Xfinity router to make sure there isn't an ip address conflict and there are enough ip addresses (200+) to hand out to various wired/wireless devices. 2- I have changed th
I got a new Samsung K Series TV connected to Playbar and Playstation 4. The PS4 is connected with HDMI to Samsung "one connect" box and from there to the Playbar via Optical cable. When playing on the PS4 I can't adjust the volume on the Playbar with my Samsung universal remote. However I can control the Playbar volume via the Iphone app though. And I can control the sound on the Playbar for example when watching Apple TV, which also is connected exactly in the same way. Have been into the settings of the PS4 and changed to Bitstream etc. Anyone have an idea what to do?
My Sonos system usually works flawlessly. However over Xmas we turned the power off to Play 1's x 3 and Stereo set up of Play 5's 2Gen as we were away for a few days. The Sonos Boost, modem and router were left on. On our return I restored power to all downstairs speakers, but not to a Play 1 upstairs. All downstairs speakers worked fine and I listened to a radio broadcast for an hour or so. Went to bed, powered on Play 1 upstairs but couldn't 'discover' Sonos system via app on iphone 5 so I gave up. In the morning and subsequently neither iphones, ipad or pc are able to 'see' the Sonos system anywhere in the house. I've been through all the recommended procedures on the Sonos app but nothing works. Can anyone please advise me how to fix this? Many thanks.
Hello, I recently downloaded some Hi Res Flac files. Knowing Sonos won't play them, I used dbPowerAmp to down size them to 16 bit 44.1 kHz files with a bit rate of 1411 kpbs. I confirmed that the file size had been changed by accessing the metadata. Whenever Sonos tries to play these files I get an error message of "connection to computer was lost." All my pre existing files play fine. The files play fine on my computer and phone. Any suggestions on what I'm missing to make Sonos play these files?
i have developed an mediaservice for SONOS and all is working perfect. Playback of an on-the-fly transcoded (FLAC -> MP3) mediafile working great, until i want to seek within this track i get this error. [b]ERROR: "Track not encoded correctly"[/b] /opt/log/anacapa.trace Transport error ERROR_CORRUPT_FILE for account type 62471, URI: x-sonos-http:64926.mp3?sid=244&flags=32&sn=3, friendly name: Love In The Dark, share/server: Madsonic, path: x-sonos-http:64926.mp3?sid=244&flags=32&sn=3, ip: , host: 10.0.0.2:4040, extra info: , http: -1, framer: mp3 Diagnostic report: [b]6957179[/b] What can be done to prevent this error, is the new audiobook functionality an option to save postioninformation? best regards
Hi, apologies in advance for the wall of text! my set up was as follows: 1x Play 1 in the kitchen - wireless 1x Play 1 in the living room - wireless Internet provider: Virgin - 200mb / Superhub 2 My Sonos system has been working on the whole, every well. occasionally i would experience drop outs where the sonos would disconnect and then i couldnt reconnect using the controllers (ipad and iphones) eventually i purchased a BOOST which i wired into the superhub in the living room. Post the BOOST install, my system became worse! constant drop outs of not only my Sonos system but eventually my entire network. After much searching on the forum, i realised i needed to move the Sonos system to a dedicated channel (now on 11) on the super hub and also moved my superhub to another channel (now on 6) after my iMac showed that 80% of the local wifi down the street was on channel 1. I also moved all other possible wifi devices (iphones, ipads etc) to be on the 5ghz wifi instead of
I am aware of this issue from October but unfortunately i can no longer connect and play my spotify through my Sonos Playbar. I keep getting an error message asking me to update to Spotify Premium but I already have this. Please can you advice me on what is going on? Thanks
I have a Samsung UA55C7000WFXXY which I have connected to my SONOS Playbar via the optical audio output. I have had to use an adaptor as the TV output is a mini Toslink connection (looks very similar to a 3.5mm audio jack). I get no audio from the TV. I have selected external speakers on the TV. I tried to change the SPDIF Output from PCM to Dolby. Dolby is a choice but I can't select it. I watch TV and movies via an Apple TV (movies) and a set top receiver (TV). If I plug the optical cable into the Apple TV I do get audio through the Playbar. Does anyone have any ideas as to how I can get audio from the TV through my Playbar
I have added a Play 1 to my Sonos Connect (Z80 I think). The Play 1 is fine but now the Connect only plays a couple of seconds, stops and then repeats after 5 - 10 seconds. This only happens when the Play 1 is in use. As soon as it stops the Connect works fine - as it has done for a number of years. I have put all devices on static IP addresses. Restarted everything, router etc, but to no avail. Help! I have submitted a diagnostic 6956467.
I have attempted to connect the music on my computer in different ways by following the video. In all cases I receive the following error message "Sonos was unable to add the music folder, Reason: Unable to add the shared folder"\\OFFICE\Music" to your Music Library (1002). Please inform on the next steps I should take.
I have purchased a Connect and a Play:1. The Connect is wired to an Arcam Solo receiver (amp/DAB radio/CD player) with the line in and line out cables; the Arcam Solo is also connected to a record deck and to an Arcam iPod dock. If I play a record or a CD through the Arcam Solo and its speakers, I can also play the music in another room through the Play:1. But if I use the iPod dock the sound comes out very very quietly through the Play:1 (at full volume it is just about audible), even though the volume through the Arcam Solo's speakers is fine. I have Autoplay turned off. I can play music from my phone or from a computer through either the Play:1 or the Connect/Arcam Solo - it is only the iPod dock that is quiet. Any idea how I can sort this out?
I had Spotify & Sonos working together where I could use the Spotify App to play on my Sonos 1 directly. But now that has gone away, and I can't get it working again. ● I don’t see my Sonos speaker listed in the Spotify app anymore under DEVICES AVAILABLE. ● The speaker is turned on. ● I went to the Sonos app on my PC: Selected Manage > Settings > Advanced > Music Sources > ... but "Control Sonos from Spotify" is not listed as an option anymore ● Everything is fine with my Spotify account within Sonos (I can play from Spotify to my Sonos speaker within the Sonos app)
Have a customer with Uverse internet (new fiber service). 8 Sonos players on the network, all wired. Ever since Uverse was hooked up, internet would go offline every few days. After repeated visits by AT&T techs, we spoke with a regional Uverse manager and his solution was: unplug Sonos players from the network, they are causing the uverse port to crash at the box down the street because the uverse router is generating too many errors. According to him, they have seen this happen 20 times with Sonos and the solution was to.....disconnect Sonos. My question is, has anyone come across this issue with AT&T service? If so, is there a fix? Does this even make sense? We have not come across this with previous Sonos installs.
Hi - I bought 3 SONOS Play:1 speakers before Christmas, hoping to use them for a couple of parties over the festive season. My iTunes music library is on my MacBook Air (running OS X 10.10.5). Set up seemed to work fine, and Sonos found and synched all my music, no problem. But every time I play, the connection drops out after playing 7-8 tracks. I don't think it's my Wi-Fi (I'm a Virgin Media cable user), because I'm able to use YouTube and other services after Sonos has dropped out (this was just a test btw: I'm not trying to use YouTube at the same time as using Sonos!!). When I try to restart Sonos following an outage, playing the exact same track it's just dropped, I get the following error message: "Unable to play 'XXXX' - the file //XXXX cannot be found." I've read through various related forum threads and suggested FAQs. I've tried changing the channel my router broadcasts. I'm not using the Sonos bridge, so the best I can do is change the channel for ALL Wi-Fi traffic
I have a Playbar, Sub and 2 Play 1's configured in my "Living Room" and a Play 5 configured in my"Bedroom', that I will occasionally move around my home. a few weeks ago I noticed a huge difference in the amount of volume that was coming out of my Play 5 in retrospect to the volume bar on the app. The Living room seems unaffected. I have done several hard reset sets and started over but no change. I even bought a new Play 5 and added it and it also has the same issue. I spoke with the local Best Buy Geek Squad - lead home installer and he said that he has had several customers complain about this same exact issue. He said it seems to have happened after the last software update and that they are waiting for a new update to fix this issue. Is this the case or is there something else I can do? The Play 5 is no longer giving me the performance that I liked and I will be returning it, I cannot get this resolved by 1/15/17 (my return date)
Hello! I bought my first Sonos speaker (PLAY:1) last week but I'm having a lot of trouble maintaining a connection to the speaker. The speaker looses it's connection a couple of times a day, and all I can do do regain the connection is to either wait or restart my router. This happens with all of my controllers (PC, Mac, iPhone). What can I do to keep the speaker on my WiFi?
New to Sonos. Have a Connect that has Cat6 to router and digital optical to a brand new Anthem receiver. Can take 5 minutes or more to acquire a signal when I select the Input on the receiver. Cellphone App connects immediately however. What might I have done wrong in the setup?
Hi, I've just noticed one of my play 1's is distorting when I play songs with deep bass. The other play 1 I have does not do this. I've done a soft reboot and a hard reset to no avail. It sounds like the speaker is blown, any ideas. I've owned it for less than a year. Thanks! JB
Afther the latest sonos update both my Connect:amp and play 1 have started to drop 5-20 seconds of every song playing, witch makes playing music from the sonos devices itself impossible. However the devices both play perfect from the analog input in the Amp. Is this a known error, and will it be fixed?
Hoping I can get some help with an ongoing issue. Have read up on similar issues, but couldn't find anything exactly like I'm having. In a setup that previously worked perfectly, i can now only ever play one song from Spotify, then get the message 'connection to spotify was lost', as it skips every song in the playlist and then stops altogether. I don't feel like it's a connection/wireless issue as it is never patchy - always able to play exactly 1 full song and i can skip to whatever song i like, but once that first song finishes, that's it. (perhaps 1 full song is able to buffer before the connection times out) Diagnostic number is 6951909 Hoping this is fixable as it's really starting to ruin the Sonos experience!
Sonos not finding music, sometimes giving error 1002, sometimes telling me it cant connect. My router is a meter away from my mac and the speaker is less than a meter away from the router. I've restarted, rebooted and tried the support pages, but they are no help at all. Its been happening over the last couple of days and corrected itself, now nothing... Any advice?
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