Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have been having trouble with my speaker since day 1. I bought a bridge to solve the problems I've been having. I tried to follow the vague instructions on how to connect a bridge to an existing system, but it was useless. Now whenever I try to use the app it says that I'm not connected to the internet when I obviously am. Can someone help?
Hi, I have 3 zones..... A: tv room with sub, soundbar, two Play:3 B: Office - with 2 old Play:5 C: Other room with 1 Play:1 In my office I have a Booster, router etc..... 3 meters away from my booster and 3 meters away from my router I have 2 old Play:5. The oldest of my Play:5 mess up my system. It makes the two paired speakers fall out. If I un pair them it still falls out. When the speaker is paid or not-pairs it can mess up the other speakers - even the surround system etc. There is no pattern - it can play nicely for hours - days or sometimes even weeks - and then suddenly the speaker jams i for the other speakers on the network. I have tried the setup at two friends houses with other Sonos Zones and after a while the problems begins again.... Ohhhh yes - we indeed have tried resetting all systems starting all over again and resetting ALL speakers again.... By now I have no expectations to solving this problem.... My question is: [b]Can the speaker in any wa
Good day, Suddenly I find my sonos to be acting a bit odd. Usage of the TuneIn, IHeartRadio & Apple Music services have all shown the similar errors " unable to play, cannot find file". Now recently a few things have changed but since the change all systems were working fine until today. Those changes were - discontinuing my Apple Music subscriptions and picking up a Spotify trial. This would be a great time to add that Spotify on all accounts works superbly. Which begs the question, did this Spotify integration cause these issues. At any rate I'd be happy if anyone may help me with this because I do love my sonos and would be happy to get them back to normal functionality. Best SERG
Everyday whenever I came home and start listening somethinng on Sonos Connect I can only listen for a while... But then Sonos starts complaining about network and forces me to reset the modem at the end! Can anyone suggest anything please
I have two play 1´s and one Play 5. They have been working perfectly for ca 2 months. But since yeasterday they just stopped playing music after 5-10 minutes. Restarted the router and they worked for around the same time again. Ive checked everything routerwise that i know of, Channel is 1, its not on auto so it switches channels. All my Sonos have a fixed IP. There is no firewall or anything on, all my other equipment works perfect, i even updated the router, factory resetted it and set everything up again. In the settings i can see that 1 units drops from the network when it stops playing. i think its the Play 5. If i restart it, then it shows up in network again... The weird part (atlest for me) is if i play the 5 by itself it works without stopping or if i play my two paired 1´s they also work... But its when i group the two. Then it works for a short while, and then the music stops (and 1 unit drops from the network). Anyone know what the issue can be?
Hi. I'm having trouble connecting my (previously-set up) Play: 5 to my new wifi setup. I connected my Play 1 via a network cable and then that and my Playbar showed up. Now those two are connected fine, but I can't get the system to see my Play 5. I've tried to add it through the settings on the iOS app, where I press the two buttons together, but it never gets found. Does anyone have any ideas?
Hi. Please help. We decided to go retro and invest in a turntable this christmas and get the vinyl out of the loft. Took advice and purchased a turntable/external pre amp/Connect. Connected it all up to the network. The snag is that the play back is poor. It is distorted and pulses. The two devices are in the same room and the Boost is in the next room. Please provide any help/advice as have a very unhappy wife who wants to buy normal speakers...thank you and look forward to hearing from you. Giles
I have had a sonos play 3 for around a year with no difficulties. I recently upgraded my router. Upon doing so, on reconnecting sonos to the router, it then updated. Ever since sonos will cut out anywhere from 3 seconds to about half an hour after beginning playback. I have tried resetting it, restarting everything e.t.c to no avail. Please help as it is getting very frustrating!
I have noticed that one of my Play: 5 II sounds much richer in both treble and bass sounds and it makes the stereo image noticeably unbalanced. The difference is very clear when I change the balance from left to right as the sound on one of the Play: 5 II is so much louder because of the richer bass and treble sound image. I tried to correct it by changing the balance but the result was not good as the result sounds muffled and the stereo image is still bad. I tried to unpaired them and connect as stereo again but ends up with the same result... Is there any fix for this or do I need to replace them in store?
As a long time Sonos user I'm disappointed to say I'll be moving on. I have started looking for a system that can handle hi res files like DSD, or at least 24 bit. How i can appreciate the value in not having to upgrade my Sonos equipment, you'd think after over a decade there would be some interest in tackling sound quality. Sonos was once the choice for audiophiles, but without support for high sound quality, we're moving on. This seems like a tremendous opportunity to sell new equipment to people you haven't made money from in a long time. Why not embrace better quality?
got new play one for daughter's room but will not connect to existing sonos system. the existig sonos system sees the white play one during setup but will not connect when i depress the two top buttons on new play one. rebooted router and unplugged the sonos boost to reboot and still doesn't connect. I've returned one white play one already thinking it may be an issue with the play one but second play one will not connect. please help.
Hey folks. I've got a 2015 MBP that allows me to install the SONOS software but cannot "see" (establish) a connection with my Sonos devices...unless I'm in SAFE mode, then all works. I've confirmed that my router has a connection with the device, and my iPhone/ipad/windows desktop all connect flawlessly. Sonos chat, while helpful, thinks it's an Apple issue...Apple recommends a full reinstall of Mac OS to see what will happen...before I endure that pain, I thought I'd see what the wonders of magical Sonos brains can come up with. Any help is appreciated, and very much so....
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