Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi, one of my zone players is disappearing from the network after about 30 minutes only way to reconnect is pull the power and let it reboot itself, also drops of home network but there doesn't appear to be any dhcp conflicts and no wireless channel overlaps either. Has the unit given up ? I have submitted diagnostic information #7131196
I listen often to the curated Apple music playlists and add some of them to My Music. Once added those are available through all devices (iPhone, iPad, PC) over My Music in the Apple Music app or iTunes. In the Sonos app only playlist, which I had at the time of adding the service, are showing up. Recently added ones don't. Did anybody else experience the problem / is this a know issue? Cheers, Roland
I had a working wireless setup with my sonos speakers. Altough i am still on my otherwise working wifi network, sonos controller cannot find it anymore. I have rebooted wifi router, turned sonos speakers on and off. rebooted iPhone and mac, still nothing is working. Also tried to make a whole new setup, but the problem is sonos finds 15 other wifi networks except mine?
Hi all...I have a 5 and and 1 and a boost. The boost and the 1 are connected to the home WiFi and the 5 to the network extender. All use the same password. I don't think that the boost is being utilized properly. I can get occasional drop-off, particularly when traffic is heavy. I'm wondering if there was a better way to wire them up. Where should the boost connect and how do I get all to use the boost system in order to minimize drop off and increase bandwidth?
G'day! I'm trying to set up a connected speaker which turns itself on in the morning at a predefined time, plays tunes automatically through WiFi appropriate for a cafe style seating area and then turns itself off at a defined time in the evening. (ie. it only plays during business hours 7am-7pm) Would the Play:5 be suitable for doing something like this? Would I need additional hardware or can it all be set up in the software? What music app would you recommend to have something appropriate? I want to set this up once and forget it basically so it's fully autonomous. I'd also like to be able to turn it off for functions and events and then when I turn it back on it resumes its autonomous function. Thanks in advance for any tips and recommendations!
Just got a Sonos Sub. All updates are done, also reset my router and still can not pair. I get this following message. Setup could not be completed. Please select the unused SUB from Rooms menu to complete setup later. Can anyone help? I just submitted my diagnostics. Here is my confirmation number 7171868. Thank you
My problem can be best described as follows: When playing music from iPad Spotify app to Sonos via Sonos Connect, I cannot fast forward, skips songs, or change albums... The use case is as follows: 1. Play ‘Song A’ to from Spotify Connect to Sonos, song starts playing. However, after a second or so, "Living Room" changes to ‘Devices Available’ on Spofity App. Song continues to play normally. 2. Skip to next track – ‘Song B’ plays through iPad speaker, but ‘Song A’ continues to play through Sonos 3. I can pause / stop Song A’ from Sonos App. When now jumping to Sonos App, I sometimes get an error message "Unable to play 'cloud queue' - access is denied." When playing Spotify from Sonos app, everything works nicely.
I try to add my Time Capsule for the music Library, but it fails each time. My time capsule is setup to share file with account, login is share I tried both with the name or the ip, it always failed. I can open the share without problem from my desktop (Win10), my Mac, my laptop (Win7) Diag support number : 7044285 Thank you for your help
Hello, Sorry If I missed an answer to this question on the forum. I did my research and went through the various troubleshooting guides provided by Sonos, but that didn't help. I noticed one of my two play 5 gen 2 randomly disappeared from my controller. The play 5 looks fine with the solid white light but when it pressed the played button, it blinked red. I tried rebooting the play 5 (and my router), it didn't help. I checked the log of the router and it looked fine. I could see only one of the play 5 renewed its lease in the last 12h. I should have seen a few recent requests corresponding to the play 5 reboots I did but found nothing in the log. So I did a factory reset. It worked on the second try and I ended up with the green blinking light. I then tried to add the play 5 from my Mac controller. After the blinking screen of the assistant, on the next screen I picked the play 5 gen 2 from the list and click next. I followed the direction from the assistant to push and rel
Hi So, since I live in a building with students with a public wifi, and everyone has to login via a splash page, it was not possible to connect from my Sonos Play1 with the internet. I was told to use a travel router, but now I'm kinda stuck. I bought a TP-link. I have no wired internet access, everything is wireless. Now I want to create an access point with this travel router, so that I can connect with the Play1 to this access point. Anyone who can give me more info how I should do this? At the moment I've come to the point where I can connect on my phone (just to test) with the travel router, but once I'm connected the internet doesn't seem to work. Many thanks. Matthias
Last week all working fine. This week, music library not recognised on ipad, like the library missing. Share is still listed in manage library settings from the hard drive attached to router. Then tried on android device and library is there and is playing fine. What is also different from last week is that PC is not showing the sonos share. What is also odd is that once music playing via the andoid device the album playing appears in the queue on ipad!! Anyone got any ideas on this?
I'd like to see the ability to disable SonosNet and use only wired ethernet, where appropriate. We've had some issues putting a zoneplayer in the equipment room, where there is very strong Zigbee and Wi-Fi Signal strength. We've had to place the zoneplayers in remote rooms and feed the line level audio back to the head end via baluns over Cat5. If those Zoneplayers could have the SonosNet disabled, we could just use ethernet, if a remotely-located bridge could convert sonosnet and transmit over the ethernet network , so long as that bridge was hardwired on the network.
Did the most recent beta update and experienced some issues since. Mainly, we've not been able to get the controller to recognize one of our two Play-3's. We've reset the controller, wifi router, and each speaker (multiple times). Initially the controller was able to "see" the speaker, and play to it as a grouped speaker even though it did not show as grouped. Then we tried to group the speakers to no avail. Then we did all the resets to the speakers, wifi, etc. All components are showing up on our network with Valid IP addresses. Then the speaker wouldn't show back up. Was able to re-add the speaker once, but it would not play and the controller was unable to play any music to our other speaker if grouped with the problem speaker. The diagnostic code is 7167982. What do I do?
Hi. I just got a new router -- Linksys EA3700, which is an AC1750 (802.11ac). My previous router was 802.11n. I have followed the Sonos setup instructions for getting a new router, i.e., plug one of my Sonos speakers into router via ethernet cable and then go to Advanced Settings -> wifi setup. This setup asks for the password for my new router. Upon doing so, I just get the error: "Wireless problem! Please check the name and password for your network. Ensure you are using a 2.4GHz wireless network that is compatible wiht 802.11b/802.11g." I have followed advice of the some of the forums to shut everything down and then reboot in following order: modem, router, Sonos devices, other stuff (computer, iPhone). And then I repeated the Sonos setup process above to no avail. Help?
Hi, If I am playing music that is from a library with music that was ripped at a lossless bit rate, will the music be played at that bit rate through my Sonos system or is there some kind of conversion to a lower bit rate? I'm re-ripping all my music to a lossless format and was curious if the Sonos sound quality will be even better than it already is. Thanks
My soundbar has worked perfectly for the 2 months of my ownership. However last nigth out of nothing it stopped working. White light is blinking. I have tried to reset to factory settings - starting the soundbar with the play/pause button pressed while connecting power. Nothing helps - it just keeps blinking and does not respond. The soundbar is no longer visible in the network with my Play:1 and Play:3. Could anyone help me?
Suddenly I lost the connection with my Sub and two play1 and appears this: +?+?+? instead SUB+AD+AI. What is happening?. I tried to shutdown all the system and power on again, and it works only a few minutes. I tried to add again the sub and surrounds but I have the same problem again. I have a new router, could be that? Regards!
Hi, wanting to play Divide by Ed Sheeran (released today). On the Spotify app I can play it, but Spotify through the Sonos app (iOS) most of the tracks are dimmed. Do I have to wait for something to refresh on a server somewhere or can I force Sonos to 'see' that the tracks are no available on Spotify?
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