Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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We routinely get an error message “an error occurred while adding songs to the Queue (701)”. We reboot the Sonos router and it only sometimes works again. Otherwise, we wait a few days then it starts to work. It is very frustrating. Our WiFi is not the problem as everything else in our house works. Thanks! Don
I have a Sonos One, Play 5 and Soundbase. When Airplay 2 first launched it worked seamlessly. After updating to the latest software it no longer works. When using 3rd party apps (spotify, apple podcasts, etc.) the 3 Sonos speakers still show up but when I select no sound plays, it drops and then it plays thru the phone again. Playing thru the Sonos app still works (but just not as convenient) Does anybody know what I can try to diagnose the issue? Submitted diagnosis report confirmation number is 17776062
It is annoying that when I play my Spotify Premium account on Sonos, some tracks are way louder than others. Having some invites, I was continiously adjusting the volume with the controller on ipad. Is there a setting where you can use a "gaincontrol" so that every song plays at the same volume?
Hello Sonos support, I have a Sonos Sub, recently it's connecting to my system but there is no sound coming out of the actual Sub speaker. I have successfully re linked it to my play 5 both wireless and wired but there is no sound coming out of the actual Sub speaker. I have also successfully re linked it to my connect amp both wireless and wired but there is no sound coming out of the actual Sub speaker. What are the next steps I can take to diagnose the problem?
I've noticed this problem when switching from spotify to sonos app. Volume will increase an decrease all by itself. Sometimes it will increase to full volume which is annoying to say the least. Anyone have a solution to resolve the problem? This seems to be a problem experienced by other users as well.
I’ve been having issues with my Sonos system acting up (speakers cutting in and out, Alexa working but not connecting to the music services, etc) and have decided to set the entire system up from scratch. Is there a way to ‘reset the entire system’ or do I have to go speaker to speaker and factory reset each one? I imagine the proper procedure would be unplug all speakers disconnect all wireless devices unplug router replug router factory restart each speaker Build system back up one speaker at the time. We currently have 4 zones (living room, kitchen, patio and bedroom) with a total of 7 Sonos speakers (2 Sonos One, 4 play:1 and 1 older Sonos Amp.
I've had Sonos for years. Just recently, the speakers get out of sync from each other. I've ungrouped and regrouped the speakers. I've powered down all internet and electronic devices. I can get them back in sync but it only lasts for a few hours then they go out again. Can you help?
We received our Roam last week and have had endless problems with it, which haven’t been solved by Sonos Customer Services.Initially, it wouldn’t connect to our existing Sonos system at all. Then when it did, the speaker didn’t work properly - it was really tinny with no bass, and when we tried to change the volume there was an awful scratching noise.We eventually managed to play music normally - but the it cuts out every 3-5 minutes!! On the Sonos app it still says music is playing, and the buttons on the Roam don’t work.This happens whether it’s on Bluetooth or wifi. Other problems include not being able to turn it off, and the buttons sporadically not working at all.We spent 45 minutes on hold to CS, and then 2.5 hours chatting with a very nice but ultimately unhelpful technician who remote-accessed our router settings and tried everything he could to get it working. This resulted in us having no internet…. because he changed our router to modem mode, which meant nothing else connec
I’m posting this in hopes of saving someone else from the hours of frustration I’ve endured to resolve this issue.From the time I set-up my Arc + Sub + Surrounds system in July with an Asus RT-AC88U router (connected to Fios Gigabit internet) it has worked without issue. I’ve used Asus Smart Connect with all settings at default. No problems with the S2 app and no problems when I upgraded to an iPhone 12, other than the loss of Trueplay support, which continues to be a problem. (HELLO Sonos! Anyone home?)Then I recently upgraded to the RT-AX86U using same Smart Connect default settings and, initially, all seemed fine. But soon the dropped connections started. I’d reboot and the Sonos system would connect for 10-30 minutes, then lose wifi connection again. Meanwhile, all other wifi devices in my home worked just fine--the Sonos was the only problem child. I did all the troubleshooting I could, then called into Sonos support and spent almost 2 hours with a tech rep trying every potential
Music from my library cuts out and other times, jumps to next track. As many others have reported, this has never happened... only after I upgraded to 4.1. And no, it has nothing to do with my wi-fi connection (or my computer's connection to/signal from my wi-fi router to/from my controllers. It happens even when I have full signal and full functionality/connection from my controller (Macbook Pro or iPhone) for all other uses (surfing the Internet, sending/receiving email, etc.) and no glitches or downtime occurring with any of the other 10 Internet connected devices in my house. Also, yes (even in the face of my wi-fi router obviously functioning fully), I still took the time to pull the power on it for >30 secs... on several occasions, and to no affect.
Hi. Background: My Sonos Play:5 failed, so Sonos replaced it with a new one (at some cost to me). When the original Play:5 went down, the subwoofer also stopped working. I have now replaced the defective Play:5 with its replacement and that is working fine. However, the Sonos Sub is still inert. The subwoofer is not producing music. So, how do I troubleshoot the subwoofer? And how do I reset it or set it up afresh? I can't find any commands in the Sonos Controller relating to the Sonos Sub. In fact, I can't find any evidence in the Sonos Controller that the Sub even exists. Also, is the Sub connected to one other Sonos component specifically (in this case the Play:5) or is it independently controlled. I have a Play:5, several Play:3s, a Sonos Connect and a Sonos Connect:Amp, so this is relevant.
I use itunes to manage my music library and have my itunes folder synchronise with a shared folder on my NAS/Server that Sonos indexes and has been playing the files and playlists from quite happily for the last six months or so. Yesterday when viewing my imported playlists I found I have duplicates of each playlist in my iTunes library. -Imported playlists Playlist1 Playlist1 Playlist2 Playlist2 Both play lists work and I have tried deleting the share from the Sonos Music libraries set up and then re adding the share but it still brings back the duplicate play lists, I've checked iTunes and only have one of each playlist showing there. Any help or info on how to remove the duplicated playlists would be much appreciated.
I have five speakers in my house, a Sonos One (Kitchen), a stereo pair of PLAY:1s (Living Room) and two other PLAY:1 (Bedroom 1, Bedroom 2). Airplay 2 can flawlessly play to my Sonos One or my Livig Room stereo pair of PLAY:1s. However, it is unable to find the other two PLAY:1 speakers in the house. When using AirPlay2 to connect to the Living Room, I’ve opened the Sonos App and grouped the Bedrooms with the Living Room. The AirPlay2 does [i]not[/i] play in the bedrooms. Notable: in the AirPlay2 menu, the Sonos One has a different icon (with a checkbox) than the PLAY:1 does [img]b1caa600-b5fa-4911-8fb7-8aa57cc31ce4.jpg[/img] Questions: • Are there versions of the PLAY:1 which are incomparable with AirPlay2? If so, how can we confirm version numbers in the Sonos App? • Is there any reason the stereo pair in the Living Room would be compatable, where the Bedroom units are not? • How can I confirm all devices have the latest firmware version?
My entire system is fluctuating volume up and down on its own. It doesn't matter if its just one room or all rooms. It doesn't matter if I play from any one of my phones or computer. I currently have 1 play bar, 6 one(s), 1 Play:5, 1 Sub. Internet connection is great. I have updated the app on all my devices. Has anyone else experienced this? Have you found a fix?
Dear Sonos-ers!TLDR;Issue; “Incorrect password” for wifi set up even though you enter the right password.Fix; “Incorrect password” → Factory reset → Ethernet to router → create new router password for network on router → set up speaker again with Ethernet still in → “create wifi network” via app → Enter your new router created password → should work!I am creating this as hopefully my first and last post on this community thread.=============================================I have spent the last 2 hours troubleshooting this issue, so creating this in the hope that this helps you further. Hopefully this will improve my karma!I went to sleep last night with the Sonos One speaker working perfectly, with a smile in the corner of my mouth. Waking up, the Speaker was essentially a brick, went through the “whats wrong” troubleshooting several times via the app to no positive effect.Then, I eventually got the “enter your wifi” option, entered my password, and got “password is incorrect”. I thoug
Is anybody else experiencing this. It only started happening yesterday and I have had my Beam for about a year. I have the Beam connected to my Samsung Smart TV using HDMI (ARC) and it happened when I started a YouTube video through the TV YouTube app. There was a loud buzzing noise over the audio. At first I thought it was a TV problem, but I switched to the TV speaker and it was fine. When I switched back to HDMI the problem persisted. I also unplugged the HDMI from the Beam and plugged it back in but the problem persisted. After rebooting the Beam (by removing and reinserting the power cord) the problem went away. However it has happened at least 3 times over the last 24 hours. It should be noted that if I stream to the beam over airplay while in this state the buzzing doesn’t happen. Also the Beam is in a surround setup with a Sub and 2 Sonos Ones. As it just started happening I wondered if it was due to a software update or something.
Hello! We just got a brand new Sonos ONE to bring Alexa into our existing network of four play:ones. Unfortunately, the wireless and wired options for getting the new Sonos ONE setup aren't working. Both methods consistently fail on the "Connecting" step. I then see the following message: "Not connected. Your sonos product was not found." Originally I tried connecting in the desired room, but have since tried wired/wireless methods of connecting right next to the router. I have power cycled the new sonos, router, modem, and my phone several times before coming here to post. Any advice you can provide on how to resolve this so I can move along would be great. Thanks for your help, Dave Update: I took the nuclear option and reset my controller. Seems to have done the trick. Update2: I moved the sonos one to the correct room, tried to connect one of my previous play:one speakers, which somehow connected all the play:ones and now the One is gone. Help would be appreciated.
Hello, i just bought the Sonos Beam after returning a Sony HTX8500 that i bought, but I'm having trouble using bluetooth to play audio content from my phone (Headspace, Samsung Music etc). Only Spotify works, but i just wanna play all audio content from my Note10+(which used bluetooth 5.0). I did a quick search and found this device doesn't seem to support bluetooth, but that thread was over a year old. Is this possible? Its an awesome sound bar, but without bluetooth support in 2019 (almost 2020) then I'm afraid that's a huge deal breaker for me (and i imagine many others). Just want to confirm that there is indeed no bluetooth playback before returning it. Is that correct, or is there a workaround now? Thank you.
I own a Playbar and a Samsung UN55KS8000. I cannot get the Samsung smart remote to pair with the Playbar and control sound. My TV did not come with an IR blaster. What can I do? I do not want to use a universal or separate remote. What steps must I take to control the Playbar sound with my Samsung smart remote?
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