Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Having a bit of trouble making sense of how to install this with that wall mount and could use some help. My tv is on the ground and I realize that the sanus arc tv mount has to go on the bottom holes before I mount the tv. The problem is the mount backer thing is only on the top and based on the su-wl855 instructions after I lift the tv and hook it into the mount, then I put the screws from that wall piece into the bottom holes of the tv. Am I wrong to then assume that I will need 3 people to install the tv? As I will have to put the back piece of the su wl855 first then have the 3rd person screw into the wall bracket while 2 people hold it up? Thanks a lot. also a bit confused on whether or not to use the spacer. manual here for reference https://www.sony.com/electronics/support/res/manuals/5004/453320bc03e41c49f8852fb982b51207/50040731M.pdf
We have one of our Sonos Amp’s connected to outside speakers and it seems that the volume has to be over 50 (on the iPhone app) in order to hear any music. But the rest of our amps and speakers don’t go much over 20ish and have good sound. Do you think its a problem with the amp? or the speakers? any suggestions...
Hi all. I've been experiencing this for a while now. I'm not sure if it's normal or not. When I open the sonos app on my iPhone 13 pro max it will refresh or search for the sonos system for a while. Initially saying no system available or errors are present and then eventually everything works fine. It's not really a big issue but sometimes it can take a while to open up and control the system. I've screen recorded what I mean. See the link here: https://drive.google.com/file/d/1ieZo8X4MTgK1MB9V4fBP-gng_AWi_T6Q/view?usp=drivesdk My system is a playbar, two play:1’s and a sub. They're all in the same room as my router. Playbar is connected to TV and wired to the router. Does anyone know if this is normal or if it is an issue with my system? Is there a fox for this? I have reinstalled the app and factory reset all speakers. TIAMike
I’ve recently received a Sonos Roam SL as a birthday gift, I’m having issues turning it off and it remaining off, as per the instructions I push and hold the on/off button for at least 5 secs (minimum) until I hear the second tone, indications are that it has turned off, even the app says it’s off line, after about 5 to 10 mins the white status light comes back on and the app I dictates it available. Any ideas please.Thanks
I have a Beam (Gen 2) hooked up to my Samsung TV and Apple TV box. Everything has worked like a charm for the last year or so.Having changed nothing, as of last night, I suddenly have no sound through the Anynet+ (Samsung HDMI-CEC) connection. Sonos still works fine via Airplay 2 with other devices. The TV sees the Sonos Beam, but when I increase the volume, rather than registering a volume number, I get a series of dots sweeping up and then it disappears (see image 1).I have spent several hours trying everything I can think of. I’ve powered everything off, removed the HDMI cables, turned everything back on and reconnected step by step. Everything is working -- except the sound through the Beam.I’ve tried re-setting up the TV through the Sonos App, but I get stuck at images 2 and 3.I’m stumped and very frustrated. If anyone could help I’d be truly grateful...Apple TV iOS 15.6Samsung TV 6100
This question has been asked myriad times in slightly different formats/ contexts but here goes again; how do I print off the track list from a Sonos playlist so I can share it with someone else? Adding a layer of complexity, can I share it with another Sonos user?
Hi there, My Sonos Beam is lowering the volume automatically just after I turned it up. It lowers the volume to the same value (15) again and again. It does not matter if I control the volume on the beam itself or via different apps (sonos app, spotify android or macOS, tv remote). I already tried unplugging the device, wait and rebot but to no avail. The light on top of the beam is also blinking white and red. I have not touched or moved the beam or cables in ages. Diagnostic report:199665785Hope you guys can help me out here.
I currently can't use Apple Music with Sonos. The Sonos app says I am unable to browse my library and need to reauthorise the service.Reauthorising the service leads to a loop where I have to keep reauthorising the service and can never see my library.I've uninstalled both apps and reinstalled but it doesn't fix the problem.I'm on an Android phoneAny help please?
Hihave spend a whole day trying to figure out what the problem is. But didn’t succeed, so I hope maybe someone here could help me out. my problem is that in my Sonos app Dolby Atmos is not displayed when watching movies from my Apple TV 4K. It only displays Dolby Digital plus 5.1.alle the movies in different apps (Netflix, Disney, HBO) shows the Atmos option in the info title. Normally when this is displayed I am also receiving Atmos on my Sonos app. when using the mentioned apps from my tv instead of Apple TV 4K I am also getting Atmos on my Sonos app. Anybody who can tell med what the h… is going on :)
Frustrated as I cannot get a clear answer on whether or not Sonos can work with the Starlink router and/or if there is a work around? I live in a rural area and Starlink is my only hope but Sonos customer help says Sonos does not support satellite internet. Any help on a way to make this work would be greatly appreciated.
Since the last two days, the Sonos app (on my Imac) reads a title coming from Deezer for a minute or so and then suddenly stops the music and says that the title or file is not correctly coded and jumps to the other title. It does that with 2 out of 3 title that I listen, whatever I am listening to. Never had that message before. Didn’t change Deezer app or Sonos app. Only thing I did was updating Sonos app about a month ago to the latest update.
J'ai une question. Lors de la lecture d'un morceau de musique, l'appli stoppe le morceau et me donne un message comme quoi il a arrêté la lecture parce que le morceau n'est pas correctement codé. Il fait cela avec un morceau sur deux depuis deux jours, peu importe le morceau. Quelqu'un a une idée de ce qui se passe?
About two weeks ago, the Sonos app asked me to reauthorize Apple Music (I have an Android phone running Android 12). I followed the steps and ended up in an endless loop of requests for reauthorization. I’ve done everything I can possibly do - my controller and system (Play3) are up to date, I’ve factory reset, I’ve uninstalled and reinstalled the controller app and Apple Music, I checked my internet connection.I see several threads where this seems to happen from time to time. Is anyone else experiencing this issue and do Sonos/Apple ever fix it?
Using my roam on blue tooth. As soon as screen on my pixel 5 goes black (as in goes to sleep) my roam keeps stopping for a couple of seconds then carrying on where it left off ( as goes silent for a second or 2). It does this about every 10 seconds. When I turn off automatic sleep so my phone stays on it keeps working normally although this drains my phone battery. It does it even if my phone is within 1m of the roam. There is no WiFi network where I am so that is not an option. No other device is linked to roam. Any help gratefully received.
My Sonos Beam is connected to my Samsung TV. It is plugged in to the TV using HDMI. When I am away for an extended time, I sometimes unplug the TV. If I do not use the Beam for an extended time, will it go into a sleep mode or is it better to un plug the power too.Thank you, Irwin
Hi. For some reason my Sonos Sub 3 has stopped working on WiFi but I have since solved the problem by connecting my Sub directly to my router.However I am curious as to why this should happen on WiFi but not on an ethernet connection?I now have my Arc and Sub connected directly to my router with just my 2 One SL's connecting via WiFi as I have had no issues with my 2 surround speakers!It was only with the Arc and Sub that I had connection issues.It was strange as when I had the problem the Sub was showing on the Sonos app but no sound was coming out of the Sub whilst it was on WiFi.Just curious. By the way I have tried all the usual things like rebooting my router etc.Just to add that before when I only had the Arc on a wired connection (I think it's called SonosNet), on the Sonos app under 'About My System' I only used to have the Arc on WM:0 but now not only is the Sub on WM:0 but the 2 SL's are as well and they are still on WiFi?How is that?I would have thought that my 2 SL's would
roam disconnecting when is connected to chargerIf it is working on battery only it seams fine. As soon is connected on charger, for charging and home use, it keeps disconnecting from wifi. All updates are done and other devices works fine on the router. So please , don't me advice to reset router again. It is not fair.
Basically every other time I turn on my TV the Beam(Gen 1) will not connect with the TV. I then need to unplug the HDMI cable from the TV and plug it back in for it to connect, or doing the Tv setup in the SONOS app also helps with this issue. If I try to fix it within the app, I also need to do the TV setup two times, the first time it will say there was an error, but when I try again it works. I usually just end up removing the cable and putting it back, since that is much quicker.The annoying thing is it happens basically just every other time I turn on the TV. Both the Beam and the TV are running all the latest updates, this has now been going on for about a year. I have tried resetting the TV but that did not help.I have also noticed that when I turn off the TV, sometimes the LED on the Beam turns green, sometimes it stays white.I'm using the HDMI cable that came with the Beam to connect the TV, but maybe changing the cable could help.TV model: TCL 50P815 Running Android TV
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