Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi all. I have just brought a Sonos One and am experiencing a issue with setting it up. I have downloaded the Sonos app and manage to follow the setup successfully to the point that it wants me to press the button (sync button) at the back of the speaker to prompt a chime. However when doing this no chime is heard. Anyone else experianed this, if so how did you resolve it? Thanks Matt
Hi, My setup is this: PS3/PS4 connected to TV via HDMI TV connected to Playbar via Optical Out Now, my issue is that whenever I play a shooter (BF4/Call of Duty) on either the PS3/PS4, the sound has a notable delay. I do not have this issue when viewing Netflix directly via the TV (LG OLED55C7V). Any solutions on how I can get rid of this delay? Thanks in advance!
I have a Sonos Play 1 which I control on my network with my Android phone. Sonos App is 11.1 which I think is the latest version Android is 9 Sonos 1 is: Play 1 There are no network changes. I lost connection to it recently. I notice in the Sonos App that a number of options are greyed out. These include Account System Services and Voice Which means I can't even log in or out. I reinstalled the I Controller App and factory reset the speaker. When I tried to connect the speaker it wasn't found. I connected via Ethernet and managed to get it to work with my phone. However, when I pulled the Ethernet cable out, the speaker was disconnected again and the app greyed out again. There is also a message across the top of the app which says: "Unable to connect to Sonos Fixit" What on earth is happening?
I am ready to give up on this product. Just submitted diagnostics, # 1362819229. I have a rock solid wifi network, nothing else is problematic. I have 3 Sonos Play:1 speakers, all with unique IP addresses. My iTunes music library is on a Macbook Pro that is continuously connected to the same network. If I play from "Sonos Controller for Mac", it seems to work fine, but if I begin playback from Sonos on the iPhone, it either a) works just fine, or, b) Constantly stops playing in the middle of a song. There doesn't seem to be a pattern - it's just random. Nothing worse than having the music cut out during playback. Sonos - THIS IS TABLE STAKES. How can you make a product with just ONE mission, and expect to succeed if you cannot deliver on it in a bulletproof way? Unimpressed.
I wonder if anyone can enlighten me on this subject please. I have read a number of threads which state that static IP addresses for your Sonos gear, helps to stabilise the system. I have a Playbar, 2 x Play 1's (surround set up), and 2 stand alone Play One units. All these are connected to a Sonos Boost unit. I have attached (hopefully) what I see when I look at my router. There are what appear to be three addresses. Could someone tell me what I am looking at with regard to my Sonos gear and how static IP addresses would be assigned. I have been having the 2 xPLay 1's (surround) drop out occasionally. Thank You [img]96c03d4d-770e-43ee-8215-d946440c9171.png[/img]
I have Amazon unlimited music and my account is linked to my Sonos but when I play music from Amazon it keeps randomly stopping if played via the app or Amazon Alexa (dot) and I get a error saying the connection to amazon music has been lost or the format of the track is incorrect. I have a 1GB fibre broadband connection so its not my speed I have already tried all of the below: 1. Remove amazon music and add it again. 2. Reset my Amazon Alexa Dot. 3. Change my router WiFi channels (I work for the Tel Co so I can see which WiFi channels are free). 4. Changed the channel of my Sonos as advise by Sonos support Can someone please help as this has been going on for weeks. Thanks Andrew
Hi there, I feel kind of stupid asking this, but I am trying to do the factory reset, outlined in the link below for my Play:5 (gen 2). Is the Connect button synonymous with the Join button in the documentation? I don't know what else it would be... but I wasn't receiving the expected results as documented in the factory reset. https://support.sonos.com/s/article/1096
I would like to see the option add to the desktop controller software to be able to modify the network settings of the ZonePlayers. For example - specify which ZPs use wired connections, which uses wireless and which uses both. And maybe even the option to specify a static IP address and default gateway. thanks Steve
What is the problem with certain Asus routers (specifically I have the RT-AC68U) that have more than one wired Sonos units? I am quite certain it is an Asus problem but was hoping that someone could give me some specifics about what the problem is? I am very technically adept however it has taken me hours to pinpoint that it was actually Sonos causing problems with the network. Again I am sure it an Asus firmware problem because Sonos works great with other routers. However I REALLY like the RT-AC68U and would like to keep it, and would like to provide Asus with some feedback from a Sonos expert. Please just let me know if you have any input on this topic. Thanks.
Hi guys, I just bought the Sonos Arc and the new Sub Gen 3 and I paired them with 2 Sonos One (Gen 1) speakers for the surround setup. Yesterday I noticed that while idling and playing, there are some tiny constant crackling/static/electric current sounds coming from the brand new Sub and I found it quite irritating. So what I did first was to make sure that the connection with the power cord is secure, which it was. Then I tried to remove the Sub from the group, factory reset it and added it back to the system. But the same issue persists. I don’t suppose this is normal, right? Does anyone has a similar issue with the new Sub? I’ve checked my Sonos Arc, One and Beam and none of them has this issue. Since I just bought it from Best Buy last week, should I return it and get a new one to see if it’s something wrong with the one I’ve got? It’s not a cheap device and I don’t want to compromise on its quality. Thank you all!
I have three Sonos Play 3 speakers and a Sonos Bridge. The system is 3 or 4 years old. The bridge stopped working; the speakers seem to have power but the bridge appears to be dead. No lights; just doesn't seem to turn on. Is there a way to confirm whether the bridge is working and if I need a new bridge what should I purchase. I looked at available products and it seems that the bridge is no longer available, but it can be purchased on Amazon.
for the past few days I have been unable to play Spotify through Sonos directly from the Spotify app on my iPhone via Spotify connect. This used to work fine previously. It works fine when my partner uses her account on her iPhone, and works fine on my account via Spotify on my MacBook. I’ve tried all the recommended rebooting of router, Sonos speakers, iPhone etc. Have tried removing and reading Spotify account in Sonos app. Still no sign of my Sonos system on Spotify connect! Please help Sonos team, this is driving me nuts. Can still play Spotify via Sonos app, but this lacks serious functionality and so is not an acceptable solution. Diagnostics report 1555445404 thank you in advance.
Hello all, I have a playbase connected with two play 1 in surround mode. This setup is connected with my Samsung Smart TV. Everything works fine except for one thing: Sometimes (not regularly, just sometimes), when watching Netflix through the Samsung Netflix app, the sound stops. After that I have to pause/play or rewind or start/stop the movie to get my sound back. When the sound stops, the movie keeps playing. Does anyone know why this is and what to do? Sound is set to ext. Speakers and dolby output. Kind regards, Bart
My Sonos app is connecting to the internet and connecting to my home Sonos system, but nothing will play. This is the first time I have ever experienced this problem in 3 years of using Sonos. When I pick an artist or a song on Pandora, Apple Music, or Spotify, the app is displaying one of two options. Option 1 - Add Station to My Sonos - More OR - Remove from My Sonos - More If I select Add Station to My Sonos, and then go to the My Sonos section, the only option available to me is: - Remove from My Sonos What in the world is going on with this App. This happened out of the blue after the system working normally for 3 years. I am connected to my home wifi network, which is connected to sonos, but I cannot for the life of me figure out how to play a song. I have tired connecting through the Sonos App, and connecting through the Spotify App, which normally will let you play a song on Sonos within Spotify.
Since I updated to 8.5.1 I can no longer control the volume up/down on my PlayBar via my Harmony remote. I can open the Harmony App on my phone and scrub the volume bar for the PlayBar and it works, but the actual Vol+/Vol- commands do nothing. My Harmony is set to control the Sonos system directly via WiFi (not through some alternate volume command IR blast). It seems Sonos may have changed the API for the volume +/- commands? I tried removing all my Harmony activities, re-adding them, removing my Sonos devices, re-adding them, and I tried re-programing the buttons but nothing works. Everything was working perfectly fine (for 2+ years) before this update.
I am getting many 1/8 second cut outs of sound from Sonos speakers. This seems to have started happening at the last software update a few days ago. Lipsync is fine, this is actual cut out of the sound. Nothing has changed other than the software update. This was working fine. Digital audio cable is connected fine. I tried turning SONOS off and used my TV internal speakers and the sound was fine, so this does look to be a problem when using SONOS system for TV shows rather than TV or cable provider. How do I fix this? Can I try rolling back the last software update?
Hey folks, While waiting for my Sonos Move to be delivered I read about [url=https://www.reddit.com/r/sonos/comments/dcajg6/is_the_sonos_move_well_designed_a_ux_review/f27d6bc/?utm_source=share&utm_medium=web2x]an interesting issue that others on Reddit[/url] are corroborating. [quote][i]I also ran into an issue where I pressed the pairing button after my speaker had been initially paired, and I was unable to switch back to Bluetooth mode. If you accidentally hit the pairing button (or a kid does) and you are nowhere near wifi, you will brick your Move until you get back to wifi.[/i][/quote] [quote]half an hour into the music, it stopped, and wouldn't come back on again. It still had power, but it just wouldn't play no matter what combination of button presses and long presses I tried. My suspicion was confirmed by this article. Someone had pressed the pairing button, and that was it. Without access to wifi the rest of the weekend, it was toast. Brick toast :([/quote] [quote]I
My Sonos has suddenly gone awry. I went to start streaming music through my living room, but I can no longer select My living room as it does not show up in my list of rooms. It seems as though only my sub in being recognised by the app. I also have a PlayBar and two Sonos Play 1s (older version) connected together as a surround system with my TV. The PlayBar still plays the TV sound as it's connected, but I think 3 of my speakers are no longer on the wifi network. I also have a separate room in my study, with a solitary Sonos One that is still recognised by the app. I have reset my modem/router and powered off / on the three Sonos speakers that are no longer being recognised. Nothing has worked. I have reset my phone / macbook as well and updated the apps. In the app, this is what I see: [img]4ecc7bf6-0d74-4f55-996e-0d992e10f439.png[/img] [img]5d69e5e9-5bf9-4d8c-9bbf-ae5b05e4c646.png[/img] [img]c9abb172-2f55-4e22-951f-fdd78c749f67.png[/img] How can I fix this?
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