Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have a Sharp Aquos (LC-65LE654U). I have connected Sonos Bar directly to TV using digital optical cable, however, there is no sounds coming from my Sonos. If I stream music from Sonos (no involving TV) then I can hear sound. It is properly connected to wireless and is otherwise functioning correctly. I have looked for an "external speakers" mode on my Sharp TV but cannot find any such mode in my menu system. Please help.
Hi All I was having the same problem a lot of other people were with connecting to my Sonos once I installed Google WiFi. As best as I can work out, the problem is due to the controller apps using broadcast traffic and that Google WiFi actually creates a separate network and routes traffic between the WiFi network and the local LAN network. Now that I have solid WiFi across the house, the answer is fairly simple. You need to connect the Sonos systems to the WiFi rather than the LAN cable. If you already have Sonos setup, 1. Use the desktop application to go into each of the "rooms" 2. Right click the room and select settings 3. Select advanaced 4. You should now have the option to connect your system to the Wireless network. Put your details in to connect to your Google WiFi 5. (I don't understand why these steps are needed, but seemed required to finish the process) - Disconnect the network cable from the Sonos controlled 6. Press the advertise combination, eg mute but
Hi. My Sonos system has worked perfectly for years, but have recently started to experience an issue whereby playback of music will suddenly stop altogether. The length of time this happens after is fairly random but it could happen a couple of minutes into the first song, or in the middle of the second or third. It happens both whilst playing music from my NAS, or from internet services like Amazon music. This has been happening for a few weeks now and is difficult to pinpoint to a single cause, because several changes happened in my home at round about the same time: i) there was a large Sonos software update which failed several times before finally working; ii) I got a new NAS (so my music library moved); iii) I moved some of my network devices around; iv) I upgraded my main broadband router to a BT Smart Hub (although these last two were largely in response to the problem!). So far, I have tried: - Separating the 2.4 and 5GHz wifi frequencies - Ensuring Sonos is on a diffe
Hi Play:5, manufacturing date sometime around 2009, is completely dead. No light in LED. Found several cases of this online, but no solutions. Does anyone have any knowledge about the problem, og better yet, schematics.. I mainly suspect problem in switch mode power supply. Have only done very basic measuring, but I find 220VAC on primary side, no power on secondary side. I think about ordering a mosfet, and/or a diode I suspect, but if I had schematics I could do some more pinpointing..
After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.
Though our wifi (via Google Wifi) is working fine on everything else, Sonos seems to keep losing signal, dropping connection to Radio or Deezer, losing speakers altogether, suddenly stopping mid-song - and so on. It hasn't always done it but it's been getting worse recently. Diagnostic no: 1863954533 Rob
Disappointing not to have delay compensation in Play 5 so I can listen to my expensive stereo system with Connect at the same time as Play 5. Big echo between the two. I didn't see any warnings in the sales information. I feel like this was not disclosed. Can this be fixed with a software update? Or do I need to return one of the components?
I have a Sonos 5.1 setup consisting of a beam, sonos one x2, and sub. Recently when listening to Spotify on my iPhone XS (the only controller I have active in my household), the volume on the system raises to max volume when going to change the volume in the sonos app, or from the lock screen. I have only had the system for a few weeks and it seems to only do this when Spotify is active, not Pandora or while using the TV. Currently my system is on version 10.1.2, and my iPhone controller states the version is also 10.1.2. My system is currently connected via wireless, and not through Sonosnet. I have seen in other forums that the work around is to disable hardware volume control and lock screen controls in the Sonos settings in the native iPhone settings app. But my question is, has this issue been permanently addressed yet in a sonos update/will it be in the future? Or does this have to do with possibly having a faulty system?
I recently bought a new wifi router/access point an ASUS RT-AC88U Once I switched over to it I found that I had sporadic access to my Sonos speakers (Play 3, Playbar + Sub). Sometimes I could connect to the speakers, sometimes I couldn't. When I could connect I'd sometimes be able to see all the rooms and other times only 1. I played with a bunch of wifi settings and finally tracked down the culprit. Wireless menu >> Professional Tab >> Airtime Fairness This setting is enabled by default. When I disabled it my access to my Sonos was restored to it's former fully functioning glory.
Any new music i download to my iPhone or ipad from apple music doesn't show in the "On this iPhone", i can use the Apple Music tab to go find it that way but if i go to "on this iphone" and try and find any of the songs or album they just are not there. Also if i add a newly dowloaded song to one of my playlists on the iphone they don't update within the Sonos app either. I've tried updating the music index but that doesn't do anything. help!!
You simply cannot get true 5.1 sound out of this with its extremely limiting optical routing option. Virtually no TV on the market will output 5.1 from external HDMI devices, nor will a receiver. Tested and researched this for a full day now with different receivers. 2100 bucks for 5.1, to be stuck with dummied up 5.1? I cant live with that. Is ANYONE getting TRUE 5.1 out of a playbar using either a TV or a receiver?
The app is telling me that I'm on one wi-fi network and Sonos is on another and that I should change to the network that Sonos is on. Bizarre. When I click on 'This isn't working > more options > wireless setup' I'm told to 'Go to Settings > Advanced settings and select Wireless Setup' but I'm not sure how to do this, could anyone help? I'm doing all of this on my phone. Thanks
Hi all My new symfonisk shelf keeps loosing connection with wifi. I have rebooted and disconnected from power all I could. Non of my other sonos' ever had this problem and still don't. Should I take the the symfonisk back to Ikea? Thanks for support. mazi
Apologies for the long post, but after struggling with dropping rooms and playback dropping out, I started trawling the net for solutions. I still see so many posts about issues and it seems to still be problematic for many. Keep in mind that SONOS is a wireless system and it is using the similar frequencies as standard WIFI. Therefore, there is likely going to be interference and this is going to cause problems. Using your home WIFI to communicate with players is a no-no. [i]Regardless[/i] if SONOS says it can be done, the system is far too reliant on a pristine signal to talk to each device – even if it is only ONE player. Yes I have tried it many times and yes it was constantly failing. WIFI in general is a mashup of many devices all querying devices and sending info – all conspiring to interrupt the signal – and it will. Many of us live in high density areas with hundreds of wifi signals bouncing around. I constantly had issues where the system said there was not enoug
Hi - I'm new to DLNA/uPNP and I'm trying to use the capability of the Sonos devices to be a uPNP Media Renderer. I don't want to do complex control, just a simple rendering of a MP3 stream, but I want to minimize playback delay. My understanding of uPNP and Sonos is that I need to have a very basic uPNP Media Controller to send the request to Sonos to get (play) the stream (file) I want it to play and then it (Sonos device) will issue the series of HTTP-GET requests to the server I've set to grab the audio data. Sonos devices does not support any other protocol than HTTP to get the stream - is this correct ?
I was reading some other threads and people were having the same problem I was. I was having my play 1's skipping audio when watching TV. I have 4 play 1's in my room. At first I thought it might be the microwave, or something interfering with it because it wouldn't do it all of the time. The past few days however it has been doing it more and more. Today it was the worse. So what I did was this: 1. I checked my optic audio cable that you connect to your TV and Sonos. 2. It was tight but I was able to jiggle it a little. 3. While I was doing that I notice my play 1's stopped the skipping. 4. I disconnected the audio optic port to the TV and then reconnected it to the TV. (I really pushed the optical cable in it's port on my TV while I was re-connecting it to the TV. Be careful though because the audio optic port can break easy sometimes on both the TV and Sonos). 4. I also disconnected then re-connected the audio cable to the Sonos soundbar. Right now I'm not having an
My Sony Bravia TV and Sonos Playbar are next to each other. My standard IR remote that came with my TV triggers the volume on my TV (it's fixed), but doesn't change the volume on my player - unless I get up close to the playbar and point the remote directly at the playbar instead of the TV sensor. Do I need to purchase a separate remote for the volume of the player? I'd rather keep it to one remote. Why does the IR information not come across the optical audio cable? Could I fix this by doing an ethernet cable from my TV to playbar? I've repaired my remote a few times and it works for a minute or so, then goes back to not working. Any advice?
After attempting to add my music library, I get the "The computer <my computer name> refused to let Sonos connect to it" message. I have both configured my firewall, and disabled the firewall settings per the Sonos suggested settings within the Guided Assistance FAQ. Unfortunately, still cannot add the music library. I'm able to stream through the various music services (Rhapsody, SXM, Pandora, TuneIn, etc.) however. Thanks in advance.
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