Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I have several older Sonos devices which I had been connecting to my router with a Sonos bridge. I replaced the router with a Netgear Orbi Wifi 6 mesh network and connected the bridge to an Ethernet port on the Orbi, but the bridge does not connect to the router. Repowering the bridge or pressing the connect button have no effect. Suggestions anyone?Thanks,Tony
In my living room, I have a Sonos Arc with a Sub and 2 xPlay:1 for surround. Recently I’ve noticed that the system appears to loss the bass. The sub is still part of the Living Room when I look in the Sonos app. If I turn the Sub off in the Sub Audio option, then I can hear the bass increase as it’s now coming from the Arc.I’ve taken some diagnostics, hopefully someone can take a look and tell me if they can see an issue.Diagnostic: 2074324410When this happened yesterday, I had to remove the sub from the room and add it back in to fix it. Is there a quicker way to resolve it while I await a response from Sonos?
I have run a split system for a long time. This is still noted as a supported configuration on sonos.com here: https://support.sonos.com/s/article/4845?language=en_USI just returned from vacation, and while away I used my sonos S2 app on a different wifi network (with some of my s2 devices).When I returned home, the S2 app connected just fine to my S2 devices.HOWEVER… My S1 app wouldn’t connect to any of my S1 devices. So, I reset it. The usual process is that it asks me to press “mute+volume up” to identify which system I want to connect to. However, it doesn’t do that… After resetting, it just ‘finds’ my S2 system without asking me to press any buttons. Of course, the S1 app isn’t compatible with my S2 system so it just complains and tells me to use the S2 app. I tried the desktop app and had the same problem -- it finds the S2 system not the s1 system.How do I reconnect to my S1 system?? I have submitted a diagnostic, but it was from my S1 app while connected to the S1 system
Hello. My Play:1 speakers are connected to my Playbar, and while watching TV, the surround sound cuts out constantly. It mostly does not work, and only works in spurts, intermittently. The sound works fine when playing music via Spotify.I believe this problem has been happening for a while, but after moving to a new place, it seems to be happening much more often, constantly. My Playbar and Play:1 speakers are all connected via wifi to my home network, which uses eero mesh.My diagnostic confirmation number is 1020397049.Thanks in advance for any help you can provide!
Hello. I believe this problem has been happening for a while, but after moving to a new place, it seems to be happening much more often, constantly. My Playbar and Play:1 speakers are all connected via wifi to my home network, which uses eero mesh.My diagnostic confirmation number is 1020397049.Thanks in advance for any help you can provide!
Hello, I have tried all possible troubleshooting, but I have just updated my Sonos ecosystem to version 11.4 and now 3 of my units keep disappearing. i have managed to have the 3 back online, but they just disappeared again. I have never experienced it before, but just after updating units, it started to happen.it seems that after power down power up the router, solves temporarily. But I do have 2 units wired to the router and WM shows 0Please, I really need support
HelloI’ve recently upgraded my Playbar to a Arc. I have 2 Play 1’s as surround speakers and the system has been faultless until I swapped them over. When I turn my tv on I have to disconnect my surrounds and reconnect them again for them to work. The only things I’ve changed is the Playbar to Arc and I’ve turned the Arc’s wireless on due to a Ethernet cable breaking and I don’t have a spare. I have just ordered a few Cat 6 cables due to arrive the weekend but this shouldn’t be happening should It?
Hello!I have noticed that Spotify music and volume in general from earc (LG GX) to my Sonos arc sub and one SL has nearly double the volume from just streaming directly from Spotify. (Surrounds are in ambient mode). This makes the loudness feature too pronounced as well and seems to exaggerating the bass even in moderate to high volumes. This affect movies and gaming as well. I try to keep loudness off when using the tv and on when streaming music directly from the app.Is the loudness correctly applied with tv in mind?I have checked that my TV doesn't have a setting to output more volume. Thanks in advance!
Having trouble with the surround speakers on my home theatre setup. Whenever I watch a movie with surround on apple TV the rear SL speakers keep stuttering making the movie unwatchable.Setup: Arc + 2 Gen2 Subs + 2 SL surrounds.TV is a 65” Samsung QN95A with audio set to passthrough1m Sandstrom Gold Series HDMI cable to HDMI3 (eArc) on TV.Apple tv is connected to HDMI2 with a 1m Sandstrom Gold series cable as well.Everything is connected to the local wifi network.When the movie title screen is displayed the music plays perfectly though the surrounds but when the movie is played the rear speakers stutter and pulse.Diagnostics Number: 290032232
I have a 12 zone Sonos system, wireless config, that usually runs trouble free. WiFi is provided by BT Whole Home Wifi extenders throughout the house.One of the zones is a Sonos Move that has performed flawlessly since I’ve had it.In the last couple of weeks it has started becoming very unreliable. Typical behaviour is: - Add Move to Group (via either Windows Desktop or Android app) - Move shows as playing music in the group but no sound comes out - Attempt to remove Move from group: App unable to connect to device, try again later - Manually turn Move off and then on again - Move sometimes returns to becoming responsive, sometimes not. At all times the WiFi signal where the Move is situated it showing as full strength on my phone. I have tried a full factory reset and re-adding to my system with no improvement. Has anyone experienced anything similar? Got any helpful hints before I take this to Sonos Support?Many thanks.
Hello I have had a Sonos Play 5 (gen 2) in the same location for well over a 1-2 years working fine. Its recently dropped off my network. I have found that it will connect to the sonos network via wifi if I move it directly next to a sonos Five only until I move it back to 1 room over. I have tried changing sonos net channels, and power cycling all the sonos devices in my home no impact. I have preformed a factory reset as well no change. I plugged it in via Ethernet for diagnosticDiagnostic report: 542547821
Has anyone else had an erratic volume issue when choosing their Sonos One/Room with Sonos One as your output through the Spotify iPhone app? I prefer it to the Sonos app due to better search results, but have noticed when the Spotify app is used my volume does everything from jumping up to the highest volume through to jumping to the lowest. Have also had it when asking Alexa/Google to play through Spotify.
I have a jellyfin server running on my Linux box, which is serving as my DLNA server, for music,etc.I cannot find a way to get Sonos to see jellyfin.I have tried going into music library setup and adding\\moray.lan:8096\web\index.htmlNothing. I don’t see it in the jellyfin log, or in the firewall (ufw) log This server is available via browser, android jellyfin app, my Denon receiver, Roku, etcOnly Sonos fails.Years ago, I added the music files via a Samba server, using the ugly SMB protocol. It works sending info to Sonos. But I prefer to switch to DLNA. I spent 90 minutes on the phone with Sonos support, but didn’t get very far. They agreed to put in a request for DLNA support. They were not happy that I was using Linux, though they claim support for NAS. They suggested that I install Plex, which is available for Linux. It is a possible solution, but I want support for 19 year old DLNA protocol.I can use the android jellyfin app to broadcast music to Sonos, though it shows up as PCM 4
Need some help or ideas here. since a view days I see the following.Turn on TV and sound go to ARc as expectedTurn off TV and sound stops as expected but when I tell in app to play some music (Spotify or so) System telling the it’s still sitting on TV audio (TV is off!) As I also use Home Assistant I can see the ARC in mode playing while TV is off and nothing else is streaming at that time.Spotted the issue asks (turn on radio) button in Home Assistant stopped working which makes sense when TV is playing ( TV is still off)Had a longer chat with German Sonos Helpdesk today and they came back to tell me „That’s the standard“I told it can’t be standard as also the ARC don’t go to sleep (power safe) anymore even nothing is playing. This is also monitored by Home Assistant. ideas, help, anything?
I have old Play5 and One in my system. Apple TV, Sonos and IOS are all using the latest software versions. Every single device has been turned on and off many times and Bluetooth on/off too. All use the same 2.4 ghz wifi network. All devices within one meter of each other. Tried also to reset Sonos and create the Sonos system from scratch. Playing from Iphone works fine. Strange thing is that when Apple TV was connected to 5 ghz network, Sonos showed up in Airplay. But refused to work obviously as my Sonos can connect only in 2.4 ghz network. Now in 2.4 ghz network, Sonos is not showing up in Airplay at all.I have read the other discussions, tried everything I could find there. The problem persists.
Hello everyone,I am the victim of a problem that made me go to war with my internet provider for almost 2 years.For two years, I suffered untimely internet cuts which were actually because of my SONOS product.Let me explain, I have two SYMFONISK sound systems which are placed too far from each other, suddenly the wireless connection was difficult to make (although it worked from time to time, but there had too much cut).So I decided to connect them both to an ethernet outlet.After an umpteenth internet outage, my provider decided to come and change my box and from then on, I no longer had internet when I plugged in my two switches (my first sound system was connected to switch 1 and my second sound system was connected to my switch 2).But the craziest thing is that when I connected my switch 1 to the internet and disconnected my switch 2, I still had internet on my switch 2! And vice versa!After hours of reflection and research, I realized that the only point that connected these two s
For the last few days, (now running 14.6 build 68228040) I’m finding that if I stop the radio, either with the iOs app or by pressing the play/pause button on my Amp, I cannot then restart it.Message is “cannot play ----- radio. Station not found”.This happens if I try to restart withthe app or the play/pause button. Only way to resume is to select the station in favourites and then it starts fine. New behaviour, this used to work flawlessly.Anyone else?
My sound keeps going in and out on my Samsung tv. I turned any net off on the tv and the internal sound works fine. If I turn any net back on. The situation is the same… sound going in and out. I have unplugged everything multiple times and still not fixed. Please help!
HiI have Arc, a sub and two play 3s as a surround system in the main room. In the last 24 hours the play 3s and the sub have stopped outputting surround sound. I deleted the play 3s and reset them up and all worked for about 10 mins then after I used trueplay the surround sound stopped again. The sub and the play 3s still show in the app and in the system.Would appreciate any help.Josh
Hi, all. I have a Sonos Move. I have trouble playing via the Spotify app. I can generally get it to play via Spotify now, but I have to go through a very awkward process: after I try and fail to play through Spotify once, I have to hold the power button on the speaker for about 10 seconds (speaker won't turn off otherwise after trying to play music from Spotify) then I can use speaker as normal using Spotify. Can you tell me how I can avoid having to do this painful process every time I want to use my speaker? Thanks
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